286 total
Dear Anders and the CEJ team,
Thank you so much for the support through out the entire stay in Telegrafvej 5A apartment and the termination process. Overall process was very smooth and convenient for both ends. Good Luck with the future work.
Best Regards,
Deepthi
Date of experience: April 16, 2024
They have some very pretty apartments, but be aware that it might not be as cheap as it originally looks. In my case, after moving in in March, the increased my rent in July and made me pay the rent increase for the previous four months backwards as well. (This however, as has been explained to me know, is perfectly legal.)
After living in the apartment for 11 months I moved out again. I was told by the move-out inspector that "I cleaned very well", but they will charge me 7k dkk for redoing floor and walls, because that is "standard procedure" and they always do that. (Update: we now agreed that I will only pay for the walls.)
Based on the very helpful response I have received from CEJ to this entry (they also called me), i will increase my initial rating.
Date of experience: February 01, 2024
Reply from CEJ Ejendomsadministration A/S
Dear Paul
We are sad to hear about your unmet expectations. However, I hope this answer will give you some clarification.
The rent follows the market rent with adjustments twice a year, which is in accordance with current Danish law. Also, the hole floor and painting need to be redone, if there are any signs of damage – small or big.
It's all in accordance with your lease agreement. I do also know that you have been in contact with your daily manager about the regulations, deposit, and prepaid rent. He will of course also answer your questions regarding the refurbishment, and he can help with any further questions.
If you have not familiarized yourself with the legislation, I truly understand your frustration!
Best regards
Kathrine / CEJ Property Management
At the beginning it was a really nice place to live at...but your car and other stuff in the building gets damaged without consequences, and your stuff quickly gets stolen once you turn around. It is very unfortunate that the camera footage never can be checked and these things are just continue happening.
Date of experience: January 26, 2024
Reply from CEJ Ejendomsadministration A/S
Dear Réka
First at all I am glad to hear that you like to live at Telegrafkollegiet in the first place.
We and the owner take theft seriously, and I encourage you to contact your daily property manager in case of problems. In case of serious theft, you must of course contact the police.
We do a lot to maintain a good environment and community at the college. There are over 250 apartments and therefore a lot of activity. We have previously been in dialogue with you about the fact that it is a good idea to have packages delivered when you are at home, so that they do not tempt passers-by or exchange occurs.
Again, let your daily property manager know if we can do any further.
Best regards
Kathrine / CEJ Property Management
The CEJ team has been the best and working with them was a delight!
As an expat who recently moved to Copenhagen, I found everyone at CEJ (especially Rasmus and Peter) to be very understanding, patient, and supportive. They made it really smooth to work through and finalise all the details. They answered all my questions and concerns in a timely manner, were very easy to communicate with, and made the experience of landing a home such a breeze!
To the CEJ team, a huge thank you for helping me find my new home in Copenhagen :)
Date of experience: October 30, 2023
Reply from CEJ Ejendomsadministration A/S
Dear Anne
Wow, thank you for your very nice review. We are very happy about it!
It is great to hear that we have helped you well through the entire process. I have passed on your praise to Rasmus and Peter.
Best regards
Ida / CEJ Property administration
They are ignoring any calls/emails for an extreme leak for over 3 months - do NOT bother with this company. - also super concerning that somehow the average rating is well over 3 stars, I think a lot of fake reviews here too to bring the average up
Date of experience: December 31, 2023
Reply from CEJ Ejendomsadministration A/S
Dear Jessica
It doesn’t sound likely that you haven't been in touch with one of our employees for over three months. Also, we take distance from fake reviews from fake profiles.
I haven’t got enough information to look you up in our system. Therefore, please contact me at 70 70 51 76, if you want me to take the case any further.
Best regards
Kathrine / CEJ Ejendomsadministration
Great experience as a tenant in CEJ apartment in Copenhagen S; we lived there for around 3.5 years. From open house to view the apartment, keys collection, quick response to fix any building-related issue (not many) to the final inspection, everything was smooth. Most of our communication was with Jeanette L S, who was also very prompt in her response to us. Definitely recommended for a peaceful rental experience. Thanks CEJ and team!
Date of experience: November 03, 2021
Reply from CEJ Ejendomsadministration A/S
Dear P M
Thanks for your kind words, I'll pass it on to the team.
We are very glad you had at good experience both with our operations and your regular property manager.
Kind regards
Kathrine / CEJ Ejendomsadministration
I rented an apartment from them during several months and my experience was very good, even during que move out. They helped quickly every time I needed help, and they found a new tenant before my notice period so I could leave earlier - highly appreciated!
Date of experience: April 14, 2023
Reply from CEJ Ejendomsadministration A/S
Dear Michel,
Thank you for your very nice review :-)
It is great to hear that we have helped you well through the entire process. I have passed on your praise to the right employee.
Best regards
Ida / CEJ Ejendomsadministration
Very big commercial landlord. Knows all the tricks and takes all possibilities to take money from you where possible. Some other things just feel fishy (e.g. initial & final inspection is done BY the renovation service - so they literally try to find as much as possible to have more work which leads to unnecessarily high costs).
Date of experience: October 10, 2021
Reply from CEJ Ejendomsadministration A/S
Dear Paul
We are sorry that you had this experience. I hope this can give you some clarification.
CEJ is not the landlord but the property management company. It is our job to make sure that everything is as it should be with residential lease agreements, rent, utility bills, house rules etc.
The landlord has chosen an external company for the task, not our technical department. The external company are responsible for inspections and renovation after which they send the invoices to us.
Please contact us directly if you have any further questions.
Kind regard
Kathrine / CEJ Ejendomsadministration
I am an international student starting 2 year master degree program at KU in September. I will not be arriving in Copenhagen until just before the start of my studies as I am working for the summer.
The search for student housing in Denmark is a full-time endeavor for anyone, never mind trying to do it while working full-time thousands of miles away in a different country. I signed up for many different student housing sites and placed on years long waitlists. One site I reached out to advised they no longer managed one of the student housing sites and put me in touch with Peter at CEJ. Peter was wonderful. Patient, kind, and caring and I now have an apartment to move into when I arrive. Emma was responsible for drafting the lease and she was also very easy to contact and work with.
Thank you!
Date of experience: July 03, 2022
Reply from CEJ Ejendomsadministration A/S
Dear Catherine
We know from experience that it can be very difficult to find housing in Copenhagen, especially up to the start of studies. Therefore, it is nice to hear that you succeeded finding an apartment with help from our rental team.
Thank you so much for the review. I will let my colleagues know about your praise.
Best regards
Kathrine / CEJ Property Management
Don't believe the "5 star" reviews. The company will take all of your deposit money regardless of the state of the apartment.
@CEJ what do you offer for those 5-star reviews?
*For the public:
You either see 1* reviews or 5* reviews on this profile. Think about this yourselves.
Date of experience: August 28, 2023
Reply from CEJ Ejendomsadministration A/S
Dear Jay Si
Our reviews are indeed real.
Unfortunately, I cannot find your name in our system, and therefore cannot examine your case further. Is this your real name that you have used for this review?
You are welcome to contact me on phone + 45 70 70 51 87 if you want help to clarify any misunderstandings in connection with your move.
With best regards
Ida / CEJ Property administration
I lived in one of CEJs properties in Copenhagen for almost one year between 2019 and 2020. The people from CEJ were always very professional and the response time on my e-mails was usually within hours on normal working days. As an foreigner living in Denmark it is not always easy to understand the Danish rules of the housing market. For me it was a great relief that CEJ (especially Anders) was able to explain the most important things in English to me and that everyone from CEJ took the time until I understood everything.
Date of experience: September 08, 2021
Reply from CEJ Ejendomsadministration A/S
Dear Vincent
Thank you for your review.
We are glad that you had this experience. We are also glad to hear that our employee explained the different procedures in a good way. I will pass on your kind words to your property manager.
Best regards
Kathrine / CEJ Ejendomsadministration
Renting, living and collaborating with CEJ during the move-out has been an easy and smooth process, where we have been met with kindness, understanding and patience. All our questions have been promptly answered and we have felt heard and taken care of, which is an experience which is unfortunately not common while dealing with companies with such a massive volume of work - and especially when dealing with volatile things like one's housing. We are very happy and look forward to dealing with CEJ and specifically Maiken, when we recommend our friends who are looking to rent in the Copenhagen area. Thank you for everything! :-)
Date of experience: March 17, 2021
Reply from CEJ Ejendomsadministration A/S
Dear AF
We are very glad to receive this review and hear about your experience. It is our most important task to meet our customers and their tenants in eye level, even in busy times. I will pass on your message to the property manager.
Best regards
Kathrine / CEJ Ejendomsadministration
Terrible service. We had extreme issues in our property and CEJ did a disappearing act. We are 4 weeks in and totally flooded; we are paying 2x rent as we have had to move out. Avoid at all costs.
Date of experience: January 01, 2024
Reply from CEJ Ejendomsadministration A/S
Dear Steph
We are sorry to hear about your flood. We take cases like this very seriously, so it would surprise me if this were not the case in your example.
Normally it is your own home insurance that must cover the damage. Let us know if we can do anything else to guide you.
I haven’t got enough information to look you up in our system. Therefore, please contact me at 70 70 51 76, if you want me to take the case any further.
Best regards
Kathrine / CEJ Ejendomsadministration
If you do not speak Danish, the emergency number (vagt) will not help you because as the agent said "Speak Danish, we live in Denmark" Unacceptable, it's 2019!! My apartment smells gas just like there is a gas leak and the agent (today 17/04/19 at 20:30) denied to help me in english even though he could understand english. He was rather rude, like I am bothering him...
1. If it was my first day in DK, I would still not be able to speak Danish
2. If you can not communicate in English = Do not rent apartments to non-danish speakers
3. Not going the extra mile to help a stressed customer under an urgent situation like this is unacceptable, especially since your/his monthly salary comes from my/our contribution...
Date of experience: April 17, 2019
Reply from CEJ Ejendomsadministration A/S
Dear Eddie
We are sorry to hear about your experience on the 17. of April 2019.
Unfortunately, you don’t appear in our system, as well as we haven’t any incoming call in the period 20-21 o’clock this date.
You are welcome to contact us between 9-16 o’clock, so we can discuss your specific case.
Best regards
Kathrine / CEJ
Very disappointed, CEJ is the administrator of the building where I live for 7 years. They charge fees for delayed payment when you don't receive the payment instruction and then doesn't search for common sense at all.
Always surprise by such practices being legal in a country like denmark...
In response to their answer:
Yes I understood that you are in your legal rights and therefore won't search any further. It's just sad to see you don't have any common sense or will to keep your customers happy. I've never paid late any invoice in 7 years. I didn't receive the last invoice by post (which is your responsability and therefore you should understand that). For me it's just legal manipulation and you are taking advantage of it, nothing less.
I'm not mentionning that you didn't do my balance correctly for 4 years and I figured that out but of course, I don't have any legal right to charge you fees for your bad work...you should have been charged fees for that!
Edit: After a couple of months the issue has finally been solved so all good at the end
Date of experience: May 26, 2020
Reply from CEJ Ejendomsadministration A/S
Dear Gautier
We understand that you are disappointed.
Nevertheless, it is normal procedure to charge fees for delayed payment.
CEJ offer free registration for payment service, which we recommend you use, so the payment will happen automatically. It is the customers and tenant’s own response to ensure timely payment.
Please contact us if you have any further questions.
Best regards
Kathrine / CEJ Ejendomsadministration
After I moved in to an apartment managed by CEJ, I complained for the condition of the washing machine. The washing machine in the apartment was extremely old, dirty and full of mold. I asked them to change it, and after the first refusal (if it's not completely broken, we won't get you a new one), they proposed that a cleaning lady will come and clean it. The cleaning lady came, and cleaned whatever it was possible, but she advised me that I should tell CEJ to change it since it's in a very bad condition. After I contacted CEJ again, the response was "I will not get change because of this.". I find it unbelievable that they just don't care, and they are not willing to spend even 2000 to get a new one.
Date of experience: May 05, 2021
Reply from CEJ Ejendomsadministration A/S
Dear Pantelis
Thank you for taking time writing this review.
I understand your frustration. I have been in contact with the caretaker, who will replace the dirty rubber sealing. He should have contacted you by now.
At current time, the whole washing machine will not be replaced. In accordance with the contract, the lease does not come with at new washing machine, and as you know the condition has been assessed used but functional. I hope for your understanding.
For any further questions, please contact your manager.
Best regards
Kathrine / CEJ Ejendomsadministration
I have been in contact with Peter and Mette, from the first showing of the apartment until I moved in. I also have been in contact with Martin, and every single time I needed something, they were prompt to help me. Everything went smooth and I can only recommend them.
Date of experience: March 15, 2022
Reply from CEJ Ejendomsadministration A/S
Dear Jannie
We are very glad to hear, that you are happy with the apartment and general service level.
This recommendation means a lot til CEJ and the metioned employees.
Best regards
Kathrine / CEJ Ejendomsadministration
As a foreign student, I found it very difficult to find anything. Luckily, Anders was very understanding and patient with all my questions about renting a flat. I like the quick response and helpfulness of Anders
Date of experience: November 17, 2021
Reply from CEJ Ejendomsadministration A/S
Dear Nicole
We are glad to hear, that we made it easier and convenient to find a place.
I will let your property manager know as well.
Kind regards
Kathrine / CEJ Ejendomsadministration
Peter at CEJ helped us find our perfect home. He was knowledgeable, helpful and always quick in his communication. I would recommend!
Date of experience: April 20, 2022
Reply from CEJ Ejendomsadministration A/S
Dear Ev
Thank you so much for the review and the recommendation. It means a lot to us that we can be helpfull in the search for your perfect home!
Kind regards
Kathrine / CEJ Ejendomsadministration
I'm super disappointed with this company
We moved in to a new apartment in Valby that was owned by Taurus (another housing company). The door of the washing machine couldn't be opened and we had put clothes inside already. I spent days contacting Taurus and when they finally replied CEJ had bought the apartment. After finally being able to contact someone (2 weeks almost) they call a repairman that was able to open the door, but told us we couldn't use the washing machine because we needed a new piece so we the tenants had to talk to CEJ to order it. I reach out to them and they tell me I am responsible for ordering it with Electrolux, (3 weeks at this point without a washing machine). Today it is officially 4 weeks without a washing machine and we only received an email saying be patient. Wow thank you!!!!! What kind of service is this?
Date of experience: June 27, 2019
Reply from CEJ Ejendomsadministration A/S
Dear Laura
Thank you for taking time writing this review.
For good reasons, we cannot be held responsible for the waiting time at Taurus. The same day the washing machine went to stand, we contacted the repairer.
We are sorry for the inconvenience you’ve had because of the waiting time.
You are welcome to contact us at 33 33 82 82 between 9-16, so that we can discuss your case.
Best regards
Kathrine / CEJ Ejendomsadministration
