Nepal Telecom IBM Compatible Computers and Spares October, 2009

Nepal Telecom 

Nepal Doorsanchar Company Limited 



Tender No. NDCL/10/066-67 

for 

Supply and Delivery 

of 

IBM Compatible Computers and 

Spares 

October, 2009 

Material Management Department Tel. No. : 977 1 4227878 

Central Office, Bhadrakali Plaza Fax No. : 977 1 4227260 

Kathmandu,Nepal 

email:ntc.mmd@ntc.net.np 

Tender No: NDCL/10/066-67 for Supply and Delivery of IBM Compatible Computers and Spares 

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Table of Content 

SN Section Description Page No. 

Commercial Specifications 

1 I Important Notice to Bidders (INB) 3 

2 II Invitation for Bids (IFB) 5 

3 III Instructions to Bidders (ITB) 6 

4 IV Conditions of Contract (COC) 15 

5 V Bid Form (Sample Form No. - 1) 24 

6 V Bid Security Form (Sample Form No. - 2) 25 

7 V Manufacturer's Authorization Letter (Sample Form No.-3) 26 

8 V Performance Security Form (Sample Form No. - 4) 27 

Schedule of Requirement 

9 VI Schedule of Requirements of IBM Compatible Computers 

and Spares 28 

Price Schedule and Quantity Thereof 

10 VII Price Schedule and Quantity Thereof of IBM Compatible 

Computers and Spares 29 

Technical Specifications 

11 VIII Technical Specification of IBM Compatible Computers 

and Spares 31 


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Section I : Important Notice to Bidders (INB) 

All the documents to be submitted by the bidder shall be written in English language. 

Part A. 

Bidders are requested to study the tender document carefully. Absence of any of the following 

document will result in the rejection of the Bid. 

(a) A clause by clause comments on conditions of contract and technical specifications. 

(b) All the pages containing conditions of contract and technical compliance statement shall be signed and 

stamped with official seal by the bidder (authorized person). 

(c) Detailed technical description and the performance characteristics of all the offered computers shall 

be included along with the bid document. 

(d) Supply records of the offered brand IBM Compatible Computers and Spares as specified in clause No. 

– 22 of Section IV: Conditions of Contract (COC) and the verification of requirements mentioned in 

Section VI: Schedule of Requirements for IBM Compatible Computers and Spares. 

(e) Quality Assurance Certificate ISO 9000 Series Certificates relating to the manufacturing of IBM 

Compatible Computers. 

(f) All supporting documents as evidence for the clauses of eligibility of products shall be Authentic 

Documents (true copy of certificates with the letter head of the issuing authority duly signed with date 

by the authorized person, stamped with official seal and with name, designation of the signatory in the 

letter) regarding Bidder’s/Manufacturer’s experience and field proven-ness of the offered brand IBM 

Compatible Computers and Spares as mentioned in the Clause No. – 16.2 of Section III: Instructions 

to Bidders (ITB). 

Part B. 

The following documents shall be submitted by the bidders for bid opening purpose, without which 

the bid shall be rejected. 

(a) Bid Form duly signed with date by the authorized person and stamped with official seal as per section V: 

Sample Form No. - 1 “Bid Form” enclosed in the bid document. 

(b) Bid Security furnished in accordance with clause No. – 7 of section III: Instructions to Bidders (ITB) and 

as per section V: Sample Form No. - 2 “Bid Security Form” enclosed in the bid document. 

(c) Price schedule duly signed with date by the authorized person and stamped with official seal in accordance 

with section VII: Price Schedule and Quantity Thereof for IBM Compatible Computers and Spares. 

(d) Manufacturer's Authorization Letter as specified in clause No. – 16.1 of section III: Instructions to 

Bidders (ITB). 

(e) In case, the bidder wishes to offer any discount or any goods/service free of cost, such letter of 

discount/free of cost offer applicable to the main offer shall be attached to the Bid Opening Documents. 

The offered discount will not be considered for evaluation of bid if such letter is not attached with bid 

opening document. The discount shall be proportionately absorbed in the unit price of the goods, 

services and inland delivery at the time of contract and shall be applicable in all subsequent purchases on 

latter dates well within the clause No. 6 "Warranty" at Section IV: Condition of Contract (COC). 


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(f) The unit price of all goods and services including free of cost goods and services shall be quoted in 

section VII “Price Schedules and Quantity Thereof for IBM Compatible Computers and Spares”. 

The bidder shall clearly mention as “Free of Cost” (FOC) in the ‘total CIP price’ column of price 

schedule. The prices of the free of cost goods and services and/ or discount shall be proportionately 

absorbed in the unit price of the goods and services at the time of contract and shall be applicable in all 

subsequent purchases on later dates well within the clause no. 6 "Warranty" of Section IV: Condition 

of Contract (COC). 

(g) The power of attorney and signature specimen of the authorized person in a separate sheet shall be 

submitted along with the Bid. 

Part C 

In order to simplify the process of Bid opening and also to economize the time consumed during the Bid 

opening, the Bidders are required to submit the above documents mentioned in Part -B in a separate sealed 

envelope marked as " DOCUMENT FOR BID OPENING". Otherwise, the bidder shall be fully responsible 

for the probable consequences that may result therein after. 

Important Conditions of Contract (COC) 

Part D 

(a) Bids with deviation, in Delivery period as mentioned in clause No. - 5 of section IV: Conditions of 

Contract and Clause No 13 of ITB shall be rejected. 

(b) Bids with any deviation in Warranty requirements as given in clause No. - 6 of section IV: Conditions of 

Contract shall be rejected. 

(c) Bids with any deviation in Payment Terms as mentioned in clause No - 7 of section IV: Conditions of 


(d) The bid shall be rejected if the Bidder fails to comply with Taxes and Duties as per clause No. - 11 of 

section IV: Conditions of Contract. 

(e) Bid with any deviation in the major clauses marked with (*), shall be rejected. 

Technical Compliance Statement 

Part E 

In order to assist the evaluation process, the bidders shall mention the relevant clause No., page No., 

chapter/section/volume of the offered bid document and/or the brochure and catalogue, wherever 

applicable, for the purpose of verification of their technical compliance statement. 

End of Section I: Important Notice to Bidders (INB) 


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Section II : Invitation for Bids (IFB) 

Date:5 October , 2009 

Tender No. NDCL/10/066-67 

1. The Nepal Telecom (Nepal Doorsanchar Company Limited) invites sealed bids for the Tender No. 

NDCL/10/066-67 for Supply and Delivery of IBM Compatible Computers and Spares. 

2. Interested bidders may obtain further information from the office of: 



Material Management Department 

Central Office, Doorsanchar Bhawan 

Bhadrakali Plaza, Kathmandu, Nepal 

P.O. Box No. - 5406 

Tel. No. : 977 1 4227878, 4210309 

Fax No. : 977 1 4227260 

E-mail: ntc.mmd@ntc.net.np 

Website : http://www.ntc.net.np 

3. A complete set of bidding documents may be purchased by any interested bidder on the submission of a written 

application to the above and upon payment of a non-refundable fee of US$ 65.00 (In words: United States 

Dollar: Sixty Five only) or Euro 45.00 (In words: Euro Forty Five only) NRs. 5,000.00 (In words : Nepalese 

Rupees : Five Thousand only). 

If interested bidder wishes to collect the document by courier service, additional US$ 70.00 (US 

Dollars : Seventy only) or Euro 60.00 (Euro : Sixty only) or NRs. 6,000.00 (Nepalese Rupees : Six 

Thousand only) will be charged to the bidder. 

4. Bids must be accompanied by a Bid Security of US$ 13,550.00 (In words : United States Dollars : Thirteen 

Thousand Five Hundred Fifty only) or Euro 9,500.00 (In words : Euro: .Nine Thousand Five Hundred only) 

or NRs 1,050,000.00 (In words : Nepalese Rupees : One Million Fifty Thousand only). 

The bid security must be furnished or counter guaranteed by one of the following banks in Nepal. 

(1) Nepal Rastra Bank (9) Everest Bank Limited 

(2) Standard Chartered Bank Nepal Limited (10) Machhapuchchhre Bank Limited 

(3) Nabil Bank Limited (11) Siddhartha Bank Limited 

(4) Himalayan Bank Limited (12) Nepal SBI Bank Limited 

(5) Nepal Investment Bank Limited (13) Laxmi Bank Limited 

(6) Bank of Kathmandu Limited (14) NMB Bank Limited 

(7) Nepal Industrial and Commercial Bank Limited (15) Development Credit Bank Limited 

(8) Kumari Bank Limited (16) Global Bank Limited 

The bidder may submit the bid security issued or counter guaranteed by the bank not listed above with 

the Nepal Telecom's prior written consent. In such a case bidder shall make a request to accept the bank 

other than listed above fifteen (15) days prior to the deadline for the submission of bids. However, Nepal 

Telecom reserves the right to accept or reject the bidder's request without thereby incurring any liability 

to the affected bidder or any obligation to inform or explain the affected bidder of the grounds for Nepal 

Telecom's action. 

7.1 Bid documents will be available in soft copy (in CD) as well as in hard copy. The offer shall also be 

provided in the hard copy (documentation form) as well as in the form of soft copy in CD (in Word, 

Excel and PDF Format). Soft copy is used for the easiness of bid preparation and for the easiness of bid 

evaluation only. In case of discrepancy between the two, the hard copy shall prevail. 

End of Section II: Invitation for Bids (IFB) 


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1.0 Cost of Bidding 

Section III : Instructions To Bidders (ITB) 

The bidder shall bear all cost associated with the preparation and submission of its bid, and the Nepal 

Telecom will in no case be responsible or liable for those costs, regardless of the conduct or outcome of 

the bidding process. 

2.0 Bidding Document 

2.1 The goods/services required, bidding procedures and conditions of contract are prescribed in the bidding 

documents. In addition to the Invitation for Bids, the bidding documents include: 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

(i) 

The Instruction to Bidders, 

Conditions of Contract, 

Technical Specifications, 

Schedule of Requirements, 

Price Schedule, 

Bid Form, 

Bid Security Form, 

Manufacturer’s Authorisation Letter, 

Performance Security Form, 

2.2 The bidder is required to examine all Instructions, commercial terms and conditions, forms, technical 

specifications, schedule of requirements etc. as included in the bidding document. Failure to furnish all 

information as required by the bidding documents or submission of an incomplete and/ or partially 

quoted bid will remain at the bidder’s risk and may result in the rejection of its bid. 

The bidder shall be duly authorised by the producer or manufacturer of the goods to supply the goods 

in Nepal, in case the bidder does not manufacture or otherwise produce it. 

3.0 Clarification of Bidding Documents 

A prospective bidder requiring any clarification of the bidding documents may notify the Nepal Telecom 

in writing at the mailing address indicated in the invitation for bids. The Nepal Telecom will respond in 

writing to any request for clarification of the bidding documents received not later than ten (10) days prior 

to the deadline for the submission of bids. Written copies of the Nepal Telecom's response (including an 

explanation of the query but without identifying the source of the inquiry) will be sent to all prospective 

bidders who have received the bidding document. 

4.0 Amendment of Bidding Document 

4.1 The Nepal Telecom, may, for any reason, whether at its own initiative or in response to a clarification 

requested by a prospective bidder, may issue clarification and corrections seven (7) days prior to the 

deadline for the submission of bids without affecting the condition and specifications. 

4.2 Such clarifications and corrections will be notified in writing to all prospective bidders who have 

purchased the bidding documents. Inclusion of such clarification and corrections will be binding on them. 

4.3 In order to provide bidders reasonable time in which to take the amendment into account in preparing 

their bids, the Nepal Telecom may at its discretion extend the deadline for submission of bids. 

5.0 Composition of Bid Document 

The bid documents shall comprise documents and forms duly filled with date and signed by authorised 

person as mentioned in the Section I: ‘Important Notice to Bidders’. 

5.1 Submission of the following documents and forms along with bid document is mandatory, without 

which, the bid shall be rejected. 

(a) 

Bid Form (Sample form No. - 1) in accordance with Section V: Sample Forms, duly filled with 

date and signed by authorised person. 


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(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

(i) 

(j) 

(k) 

Bid Security furnished in accordance with Clause No. - 7 of Section III: Instructions to 

Bidders (ITB) and the Bid Security Form (Sample form No. - 2) duly filled with date and 

signed by authorized person. 

Price Schedule in accordance with Section VII and Clause no.- 6 of Section III: Instruction 

To Bidders (ITB) duly filled with date and signed by authorised person. 

Manufacturer’s Authorization Letter if the bidder is not a manufacturer (as per Sample form 

No. - 3 of Section V) for the offered IBM Compatible Computers and Spares. (Please refer 

to clause No. - d: Part-B of Section I: Important Notice to Bidders.) 

The Power of attorney and Signature specimen of the authorized person in a separate sheet 

shall be submitted along with the Bid. (Please refer to clause No. – g: Part-B of Section I: 

Important Notice to Bidders.) 

A clause by clause comments on Conditions of Contract and Technical Specification. (Please 

refer to Clause No. - a: Part-A and Part-E of Section I: Important Notice to Bidders.) 

Detail technical description and performance characteristics of the offered computers to be 

supplied. (Please refer to clause No. - c: Part-A of Section I: Important Notice to Bidders.) 

Supply records of the offered brand IBM Compatible Computers and Spares. (Please refer 

to clause No. – 20 of section IV: Conditions of Contract.) 

All supporting documents as evidence for the clauses of eligibility of products shall be Authentic 

Documents (true copy of certificates with the letter head of the issuing authority duly signed 

with date by the authorized person, stamped with official seal and with name, designation of 

the signatory in the letter) regarding Bidder’s/Manufacturer’s experience and field proven-ness 

of the offered brand IBM Compatible Computers and Spares as mentioned in the Clause No. 

– 16.2 of Section III: Instructions to Bidders (ITB). 

Quality Assurance Certificate: ISO 9000 Series Certificate. (Please refer to clause No. - e.: 

Part-A of Section I: Important Notice to Bidders.) 

All the pages containing Conditions of Contract and Technical Compliance Statement shall be 

signed by the bidder (authorized person) and stamped with official seal. The signature specimen 

of the authorized person shall be submitted along with the Bid. 

(l) The bidder shall submit the Audited Financial Statement and Annual Reports for last three (3) 

years along with the bid document. 

(m) 

Product catalogue/ brochures with technical specification, company profile of the 

manufacturer etc. to be furnish to establish that the manufacturer has the financial, technical 

and production capability necessary to perform the contract, including capacity in terms of 

personnel for the purpose of carrying out services. 

The Bidder shall submit the above documents from (a) to (e) in 3 rd envelope sealed and marked as 

“Document for bid Opening” and remaining documents from (f) to (m) shall be enclosed in 1 st envelope 

“Original” and 2 nd envelope “Copy” as mentioned in clause No – 9 : of Section III : Instructions to 

Bidders. 

5.2 Compliance Statements to Commercial and Technical Requirement 

5.2.1 In the offer, the bidder shall include clause by clause statement and sufficient documentation such that the 

Nepal Telecom can validate the compliance statements. In the statement of compliance, the bidder shall 

state :- 

a. “Fully Compliant" if systems and functions offered fully meet the tender requirement. 


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b. "Partially Compliant " if the systems and functions offered meet the requirement partially. The 

bidder shall state the reason why the offer is partially compliant. However, if the bidder is able to 

fulfill the specified requirement later, the time schedule for this shall be stated. In such cases, the 

bidder shall clearly mention the extent to which other requirements or specifications are affected. 

c. "Non Compliant" if the systems and functions can not meet the requirements. The bidder shall 

also state reasons for it. 

d. Compliance statements such as 'Agreed', 'Noted', 'OK', Tick mark, Do (") and 'Understood' etc. 

shall not be acceptable and shall be considered "Non Compliant " 

Bidders shall mention, along with the compliance statement, the relevant clause No., page No., chapter 

/section/volume of the offered bid document and/or the brochure and catalogue, wherever applicable, 

for the purpose of verification of their commercial and technical compliance statement. 

5.2.2 In case of absence or unclear statements of compliance for any specified requirement, the Nepal 

Telecom will interpret that particular requirement as being "Non Compliant ". 

6 Bid Price and Bid Currency 

The bidder shall quote the unit prices and total bid prices of the goods it proposes to supply under 

the contract on the schedule of prices attached to this document. 

6.1 The prices shall be quoted in US$ or in EURO on CIP (by air) to the delivery Sites as per Section 

VI: Schedule of Requirement (SOR). The prices shall be exclusive of taxes/duties such as VAT, Local 

Development Tax, Custom Duties, and Security Tax etc. applicable at the port of entry in Nepal. 

6.2 The bidder shall be responsible to pay withholding tax (TDS – Tax Deduction at Source) as per the 

Income tax law of government of Nepal applicable at the time of the payment. 

6.3 The Bidders from Nepal shall quote in Nepalese currency on CIP Nepal Telecom's respective Stores 

basis and payments will be made accordingly. This price shall be inclusive of taxes/duties such as 

VAT, Local Development Tax, Custom Duties, and Security Tax etc. applicable in Nepal. Such 

Bidder must submit up to date firm/Company registration certificate and Tax clearance certificate 

from Government of Nepal. 

6.4 The Bidder from outside Nepal, if wishes to supply goods with Nepal as country of origin or wishes 

to quote in Nepalese currency fully or partially, shall quote in Nepalese currency. This price shall be 

inclusive of taxes/duties such as VAT, Local Development Tax, Custom Duties, and Security Tax 

etc. applicable in Nepal. Such Bidder must submit Tax Invoice with VAT number. 

6.5 If the Supplier who has quoted the price in foreign currency wishes to receive the payment in 

Nepalese currency, the exchange rate applicable for such conversation shall be as per the exchange 

rate of the Bid Opening Date. 

6.6 In the case of Nepalese Bidder bidding on behalf of Principle manufacturer/Bidder (other than 

Nepalese), the Nepalese Bidder: 

1. Shall furnish authenticated document showing the bidder (Nepalese company as an authorized 

dealer) of the offered equipment and agency Registration Certificate issued by concerned 

authority in Nepal along with the bid 

2. Shall quote the prices as stated in clause no. - 6.1 of Section III: Instructions To Bidders 

(ITB). 


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3. Shall submit Power of Attorney to submit and sign the Bid offer (If applicable) 

4. The Nepalese Bidder furnishing the Bid Security on behalf of the Principle 

Manufacturer/Bidder shall preferably state the Bidder’s name as “ M/S____ (Name of 

Bidder) bidding on behalf of M/S_____ (Name of Principal Manufacturer/Bidder)”. The 

name and address of principal company must be mentioned in the bid and the payments will 

be made accordingly to the principal company or the foreign company (not to the Nepalese 

Company. 

5. Nepal Telecom shall open L/C in the name of principle manufacturer and payment shall be 

made to the principle manufacturer only after deducting Tax deduction at source applicable at 

the time of payment as per income Tax law of Nepal. 

6.7 The prices shall be fixed and will not be subjected to any variation 

Any bid not submitted as per the Clause No. - 6 shall be rejected. 

7 Bid Security 

7.1 Pursuant to clause No. - 4 of section II, the bidder shall furnish, as part of its bid, Bid Security of US$ 

13,550.00 (In words : United States Dollars : Thirteen Thousand Five Hundred Fifty only) or Euro 

9,500.00 (In words : Euro: .Nine Thousand Five Hundred only) or NRs 1,050,000.00 (In words : Nepalese 

Rupees : One Million Fifty Thousand only). 

The bid security must be furnished or counter guaranteed by one of the banks as mentioned in clause 

No. - 4 of section II: Invitation for bid. 

7.2 Bid Security shall remain valid up to 17 th April, 2010. 

7.3 Any bid not secured in accordance with clause Nos. 7.1 and 7.2 shall be rejected. 

7.4 The bid security is required to protect the Nepal Telecom against the risk of bidder's non-performance. 

7.5 The bid securities of all the bidders will be discharged upon signing of the contract and after furnishing the 

performance security by the successful bidder, pursuant to clause No. – 4 of Section IV : Conditions of 

contract (COC). 

7.6 The bid security shall be forfeited 

(a) If the bidder withdraws its bid during the period of bid validity specified by the bidder on the Bid 

Form; 

OR 

(b) If the bidder, having been notified of the acceptance of its’ bid by the Nepal Telecom during the 

period of bid validity, either fails or refuses to sign the contract agreement within fifteen (15) days from 

the date of issuance of letter of intent (LOI); or fails or refuses to furnish the Performance Security in 

accordance with clause No. - 4 of section IV : Conditions of Contract. 

7.7 If due to certain reasons, bid submission date is extended the validity of the bid security shall be extended 

accordingly without which bid shall be rejected. 

8 Period of Validity of Bids 

8.1 Bids shall remain valid up to 18 th March, 2010. 

Bids, not valid until the date mentioned above, shall be rejected. 

8.2 In exceptional circumstances, the Nepal Telecom may solicit the bidder's consent to an extension of the 

period of validity. The request and the responses thereto shall be made in writing. The bid security 


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provided under clause No. - 7 of section III : ITB shall also be suitably extended. A bidder may refuse the 

request without forfeiting its bid security. A bidder granting the request will not be required nor permitted 

to modify its bid. 

8.3 If due to certain reasons, bid submission date is extended the validity of the bid shall be extended 

accordingly without which bid shall be rejected. 

9 Format, Sealing, Marking and Signing of Bids 

9.1 The bidders are required to submit the bids in three (3) separate envelopes each envelope sealed properly 

as follows : 

(a) 1 st envelope with seal and marked as "Original", shall contain original documents as per Part - A of 

Section I : Important Notice to Bidders (INB). 

(b) 2 nd envelope with seal and marked as "Copy", shall contain copy documents as per Part - A of 

Section I : Important Notice to Bidders (INB). 

(c) 3 rd envelope with seal and marked as "Document for Bid Opening", shall contain original 

documents as per Part - B of Section I : Important Notice to Bidders. 

In the event of any discrepancy between original and copy, the original shall prevail. 

9.2 The original and the copy or copies of the bid shall be typed or written in indelible ink and shall be signed 

by the bidder or a person or persons duly authorised to bind the bidder to the contract. All pages of the bid, 

except for un-amended printed literature, shall be initialled by the authorized person or persons signing the 

bid. But, the pages containing conditions of contract and technical compliance statement shall be signed 

and stamped with official seal by the bidder (authorized person). Please refer to clause No. - b : Part-A 

of section I : Important Notice to Bidders also. 

9.3 Any interlineations, erasures, or overwriting shall be valid only if they are initialled by the authorized 

person or persons signing the bid. Please refer to clause No. - b : Part-A of Section I : Important Notice 

to Bidder also. 

9.4 (a) The inner and outer envelopes shall be addressed to the Nepal Telecom at the following address : 




Central office, Doorsanchar Bhawan 


Tel. No. : 977 1 4227878 

Fax No. : 977 1 4227260 

(b) Bearing "Invitation for Bids Tender No. NDCL/10/066-67 for Supply and Delivery of IBM 

Compatible Computers and Spares and the words "Do Not Open Before Opening 

Date" i.e 19 th November, 2009 and indicate the name and address of the bidder to enable the 

bid to be returned unopened in case it is declared "LATE". 

9.5 If the outer envelope is not sealed and marked as required by paragraph 9.4, the Nepal Telecom will 

assume no responsibility for the bid's misplacement or premature opening of the bid submitted. The bid 

thus received will be rejected. 

9.6 In order to facilitate evaluation of the bid, the bidder shall provide the complete bidding documents in hard 

copy as well as soft copy including price schedule, Schedule of Requirements, Compliance statements of 

both Commercial and Technical requirements, Other calculations etc. In case of discrepancy between hard 

copy and soft copy, hard copy shall prevail. 


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10 Deadline for Submission of Bids 

10.1 Bids must be received by the Nepal Telecom at the address specified under clause No. - 9.4 (a) not later 

than 11: 45 a.m. on 19 th November, 2009. 

However, if the submission date is declared to be public holiday, the submission date will be postponed 

for the next working day at the said time. 

10.2 The Nepal Telecom may, at its discretion, extend this deadline for the submission of bids by amending 

the bidding documents in accordance with clause No. - 4 of Section III: Instructions to Bidders. 

11 Late Bids 

Any bid received by the Nepal Telecom after the date and the time of submission of bids pursuant to 

clause No. - 10 of Section III: Instructions to Bidders (ITB) shall be rejected. 

12 Opening of Bids by the Nepal Telecom 

12.1 The Nepal Telecom will open bids, in the presence of bidders representatives who choose to attend at 

12.00 noon on 19 th November, 2009 in the Nepal Telecom, central office, Doorsanchar Bhawan, 

Bhadrakali Plaza, Room No. - 201. In case, the bid opening date happens to be an official holiday, the 

Nepal Telecom will open the bids in the following working day. The bidder representatives who are 

present shall sign a bid opening checklists for evidencing their attendance. 

12.2 The bidder's names, bid prices, modifications, bid withdrawals and the presence or absence of the requisite 

bid security and such other details as the Nepal Telecom at its discretion, may consider appropriate will 

be announced at the opening. 

12.3 The Nepal Telecom shall prepare minutes of the bid opening. 

13 Delivery Schedule 

Delivery of all the goods shall be made by the supplier to Nepal Telecom's IT Directorate store 

Jawalakhel as mentioned in Clause No. – 5 “Delivery” of section IV: Conditions of Contract (COC) and 

quantity mentioned in section VI : Schedule of Requirement. 

If the offered delivery period is more than the period specified in clause no. – 5.1 of Section IV: 

Conditions of Contract (COC), the price adjustment will be made by loading the bid price by one 

half (0.5%) percent of the total quoted price per week for the delayed period up to four (4) weeks. 

Bids with deviation in delivery period mentioned in Clause No. - 5 of Section IV: Conditions of 

Contract (COC) by more than four (4) weeks shall be rejected. 

14. Warranty 

Bid with any deviation in warranty as mentioned in clause No. – 6 of section IV : Conditions of Contract 

(COC) shall be rejected. 

15 Payment 

Bid with any deviation in payment term as mentioned in clause No. – 7 of section IV : Conditions of 


16 Bidders and Manufacturer’s Eligibility 

Bidder shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by 

Government of Nepal. The Bidder and Manufacturer who are black listed or are under the process of 

being black listed shall not be eligible to participate this bidding process. The bid offered by such 

Bidder and Manufacturer shall not be considered for the bid evaluation. 


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16.1 Manufacturer’s Authorisation Letters 

The bidder shall submit Manufacturer’s Authorization Letter for the offered goods/ items as per section 

V: Sample Form No. - 3 “Manufacturers Authorization Letter” enclosed in the bid document 

If the bidder itself claims to be the manufacturer of the goods/ items, such bidder shall provide the 

proof of being the manufacturer and need not provide the authorization for the goods/ items it 

manufactures. 

If the bidder is not the manufacturer of the goods/ items, non-submission of Manufacturer's 

Authorization Letter(s) from the Manufacturer(s) shall result in rejection of the bid. 

16.2 Bidder’s/ Manufacturer’s experience and field proven 

16.2.1 The bidder/manufacturer shall provide authenticated documentation of their supply record of the 

offered brand of computer. 

16.2.2 The bidder/ manufacturer must have manufacturing experience of at least Ten (10) years in 

manufacturing of the IBM Compatible Computers and the offered brand of IBM Compatible Computer 

must have been available in Nepal since five (5) years back. 

16.2.3 The bidder/manufacturer must have a minimum sales turnover of and above USD 10 millions for the 

last three (3) consecutive fiscal years which shall be supported by audited financial statements. 

16.2.4 The bidder who has already supplied the offered brand of Computer to Nepal Telecom within last three 

(3) years shall also furnish the satisfactory performance certificate issued by the Material Management 

Department of Nepal Telecom. Failure to include this certificate by the bidder who has already supplied 

offered brand of computer within last three (3) years shall be rejected. 

16.2.5 The Nepal Telecom reveres the right to verify with the said entities, the satisfactory operation of the 

offered goods supplied to them. 

Hence bidder shall provide the names and addresses of the users where the goods have been supplied. 

The names, telephone numbers and fax numbers of the contact persons shall also be provided. 

Any bid not submitted as per the above sub-clauses of Clause No. – 16 of this section shall be 

rejected. 

17 Bid Evaluation and Award Criteria 

17.1 In case a bidder offers one or more alternate or optional offer(s) in addition to the main offer, the Nepal 

Telecom will consider only the main offer for evaluation purpose, and under no circumstances, 

evaluation will be influenced by anything mentioned in alternate or optional offer(s). However, based 

on cost-benefit and/or technical analysis, the Nepal Telecom, if deemed necessary, may consider 

alternate or optional offer(s) during contract negotiation with the successful bidder. 

17.2 Preliminary Examination 

17.2.1 Nepal Telecom will examine the bids to verify whether the bid is valid & complete, whether the bid 

is accompanied by valid bid securities, whether any computational errors have been made, whether 

required sureties have been furnished, whether the documents have been properly signed, and 

whether the bids are generally in order. 

17.2.2 Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit 

price and the total price which is obtained by multiplying the unit price and quantity, the unit price 

shall prevail, and the total price will be corrected. If there is a discrepancy between words and 

figures, the amount in words will prevail. 


Page 12 of 37



If the Supplier does not accept the correction of the errors, its bid will be rejected, and its bid 

security shall be forfeited. The Nepal Telecom reserves the rights to award the tender to the next 

lowest bidder or may go for re-tender whichever is convenient. 

17.2.3 Nepal Telecom may waive any minor informality, nonconformity, or irregularity in a bid, which 

does not constitute a major material deviation, provided such waiver does not prejudice or affect the 

relative ranking of any bidder but bids with any deviations to the clauses marked with asterisk (*) 

shall be considered as major deviations and the bid with such major deviations shall be rejected. 

17.2.4 Prior to the detailed evaluation, Nepal Telecom will determine the substantial responsiveness of 

each bid to certain critical provisions stipulated in the Nepal Telecom tender document. For the 

purpose of this clause, a substantially responsive bid is the one, which conforms to all the terms and 

conditions of the bidding documents without major material deviations. Deviations from, or 

objections or reservations to critical provisions, such as those concerning Bid Security, Payment 

Terms, Applicable Law, Taxes and Duties, warranty, Delivery and the technical requirements 

marked with asterisk (*) will be deemed to be major deviations as mentioned in Clause No. – e 

of Part – D of Section I : INB. Nepal Telecom’s determination of a bid’s responsiveness will be 

based on the contents of the bid itself without recourse to any extrinsic evidence. 

17.2.5 If a bid has one or more major deviations, it will be rejected by the Nepal Telecom and will not 

substantially be made responsive by the bidder by correction of the nonconformity. 

17.3 Detailed Evaluation 

17.3.1 Detailed evaluation shall be carried out for those bids, which are found to be responsive after 

preliminary examination as per above clause 17.2. Detailed evaluation shall be based on clause by 

clause compliance statements or comments on condition of contract and technical specification as 

well as technical details, catalogues, brochures etc. furnished by each bidder. 

17.3.2 Once the bids are considered substantially responsive after detailed evaluation, all those responsive 

bids shall be judged from financial evaluation perspective only and no weight-age shall be given to 

other technical details or parameters or additional features and facilities of the offered products. 

17.3.3 For evaluation of the bids, in addition to the bid price and other commercial and technical 

requirements, the following factors shall be taken into consideration for evaluation purpose: 

17.3.3.1 If the offered quantity is not sufficient to meet the Nepal Telecom’s requirement, required quantity 

will be loaded to fulfill the requirement and price will be adjusted accordingly taking into 

consideration the offered unit price of the same bidder. 

17.3.3.2 If some required items are missing in the offer, then the highest price for such missing item(s) 

among the qualified bidder will be considered for evaluation purpose and loaded to bring all 

bidders in equal footing. 

However, if the bidder who misses/short supplies the required items happens to be the successful 

bidder, the missed/short supplied items shall be provided free of cost to the Nepal Telecom. 

If major items, without which the purpose of bidding will not be fulfilled, are missing, the bid 

shall be considered non-responsive and shall be rejected. 

17.3.3.3 Delivery Period 

If the offered delivery period is more than the period specified in clause No. – 5.1 of Section IV: 

Conditions of Contract, the price adjustment will be made by loading the bid price by one half 

(0.5%) percent of the total quoted price per week for the delayed period up to four (4) weeks. Bids 

with deviation in delivery period by more than four (4) weeks will be rejected. 

17.4 Contract Award 

Based on evaluation as per above clause Nos. – 17.1, 17.2 and 17.3, the lowest evaluated priced bid 

among all responsive bids will be selected as the successful bid. As financial evaluation shall be 

done as per Clause No. – 17.3.3, total evaluated price may differ from the price quoted by the bidder 

in it’s price schedule. Financial comparison shall be based on “Evaluated Price” and not “Offered 


Page 13 of 37



Price”. However, the final total contract price shall be finalized during contract negotiation with the 

successful bidder. Nepal Telecom will subsequently issue a Letter of Intent (LOI) to initiate 

negotiation between the bidder and Nepal Telecom. Upon successful negotiation, the Nepal 

Telecom shall award the contract to the successful bidder. 

18. Nepal Telecom's Right to accept or reject any or all Bids 

Notwithstanding Clause No. – 17, the Nepal Telecom reserves the right to accept or reject partially 

or fully any bid, and to annul the bidding process and reject all bids, at any time prior to award of 

contract, without thereby incurring any liability to the affected bidder, or bidders or any obligation 

to inform the affected bidder or bidders of the grounds for the Nepal Telecom's action. 

19. Nepal Telecom's Right to Vary Quantities 

The Nepal Telecom reserves the right at the time of award of contract, to increase or decrease the 

quantity of goods and services, specified in the Schedule of Requirement, by up to twenty percent 

(20%) of the total contract price without any change in unit price or other terms and conditions. 

20. Signing of Contract 

After the receipt of the Letter of Intent (LOI) from Nepal Telecom, the successful bidder shall send 

its authorized representative within fifteen (15) days for contract negotiation and signing the 

contract. At the time of signing the contract, the Supplier shall submit a Performance Security in the 

form of bank guarantee for ten percent (10%) of the amount of the contract in the same currency as 

that of the contract or equivalent in US$. 

Non-submission of performance security at the time of signing the contract may lead to the 

cancellation of the contract. 

21. Local Agent 

The bidder selected for contract award shall appoint a local agent prior to contract signature and 

conduct all correspondence through the local agent if the bidder is from outside Nepal. While 

appointing the local agent in Nepal, the successful bidder shall declare the percentage of 

commission and currency of payment payable to the local agent at the time of signing of the 

contract. 

End of Section III: Instructions to Bidders (ITB) 


Page 14 of 37

NEPAL TELECOM 


Section IV : Conditions of Contract (COC) 

Clause No. 

Table of Clauses 

1 Definitions 

2 Country of origin 

3 Standards 

4 Performance Security 

5 Delivery 

6 Warranty 

7 Payment 

8 Contract Amendments 

9 Assignment 

10 Applicable Law 

11 Taxes and Duties 

12 Liquidated Damages 

13 Force Majeure 

14 Insurance 

15 Patent Rights 

16 Documents 

17 Inspection and Test 

18 Training 

19 Additional Orders 

20 Termination of Contract 

21 Arbitration 

22 Supply Record 

23 Bidder's/ Manufacturer's Experience and Field Proven 


Page 15 of 37

NEPAL TELECOM 


Clause 

No. 

1 

Section IV : Conditions of Contract (COC) 

Particulars of Nepal Telecom’s Requirements 

Definitions 

In this contract the following terms shall be interpreted as indicated: 

Bidder shall state as : 

Fully Compliant/ Partially 

Compliant /Non 

Compliant 

(a) "The contract" means the agreement entered into between the Nepal 

Telecom and the Supplier, as recorded in the contract agreement form signed 

by the parties, including all amendments and appendices thereto and all 

documents incorporated by reference therein; 

(b)"The Total Contract Price" means the total price of all the goods and 

services included in the contract which will be payable to the supplier on the 

fulfilment of all obligations under the contract; 

(c) "The Contract Price" means the price of individual item listed in the price 

schedule of the contract. 

(d) "The Goods" means all of the goods (Hardware & Software), which the 

supplier is required to supply and deliver to the Nepal Telecom under the 

contract; 

(e) "Nepal Telecom (NT)" means the purchaser, Nepal Doorsanchar Company 

Limited 

(f) "MMD" means the Material Management Department of the Nepal Telecom 

(g) "The Supplier" means the individual or firm supplying the goods under this 

contract; 

2 Country of Origin 

The bidder shall mention country of origin of all the goods offered in accordance 

with the section VII: Price Schedule and Quantity thereof and shall not be 

deviated from the offered country of origin in the offered bid. 

3 Standards 

The goods supplied under this contract shall conform to the standards 

mentioned in the technical specifications. 

4 Performance Security 

4.1 The successful bidder shall submit a bank guarantee equivalent to ten percent 

(10%) of the total contract amount (including inland transportation cost, if 

applicable) as performance security at the time of signing the contract as per 

Sample Form No. – 4 of section V, enclosed in the bid document. The 

currency of the bank guarantee shall be in currency of contract or equivalent 

amount in US$. The validity of the bank guarantee shall cover one month more 

than the warranty period as mentioned in the clause No. - 6 "warranty" of 

section IV: conditions of contract. 

The performance security shall be issued or counter guaranteed by one of 

the banks as mentioned in clause No. - 4 of section II: Invitation for Bids. 

4.2 The proceeds of the performance security shall be payable to the Nepal 

Telecom as compensation for any loss resulting from the supplier's failure to 

complete its obligations under the contract. 

4.3 The Nepal Telecom can terminate the contract if the supplier fails to fulfill the 

obligations as per the contract. Upon termination of the contract, the 

performance security submitted under the contract will be forfeited and the 

loss incurred by the Nepal Telecom due to termination of the contract shall be 

borne by the supplier. After this, the supplier shall be black listed and the 

notice of black listed shall be circulated to all departments of the Nepal 

Telecom. The supplier who has been black listed shall not be eligible to 

participate in any tender and sealed quotations of the Nepal Telecom for the 

minimum period of three (3) years. 

4.4 The performance security will be discharged by the Nepal Telecom not later 

than thirty (30) days following the date of completion of the supplier's 

performance obligations, including any warranty obligations, as stated in the 

clause No. - 6 "warranty" of section IV: conditions of contract under the 


Page 16 of 37

NEPAL TELECOM 


Clause 

No. 

contract. 





Compliant 

4.5 If the bidder bidding on behalf of the principal company/ manufacturer (other 

than Nepal) shall furnish the performance bond/ guarantee/ security in the 

currency quoted in the bid price or in US$ from the principal company/ 

manufacturer. 

5 Delivery 

5.1 The delivery of all the goods shall be made to the CIP (Kathmandu by air) Nepal 

Telecom IT Directorate Stores in two (2) lots as mentioned in section VI : 

Schedule of Requirement of this tender document in the following manner. 

All the goods of Lot - I shall be delivered within forty-five (45) days from the 

date of signing of the contract. The goods of Lot – II shall be delivered within 

forty-five (45) days from the date of order placement for the second lot. 

However, the lot wise quantity to be delivered will be finalized during 

contract negotiation. 

Nepal Telecom shall issue Delivery Completion Certificate (DCC) within 30 days 

from the date of receipt of complete goods as mentioned in SOR of Section VI. 

5.2 Checking 

After successfully delivery of goods, physical checking will be performed by 

the Nepal Telecom's checking team within fifteen (15) days to confirm that the 

delivered goods meet the technical specification as per Section VIII: Technical 

Specifications and meet the number of quantity as per Section VI: Schedule 

Of Requirements. 

5.3 If the offered delivery period is more than the period specified in clause 5.1 of 

Section IV : Conditions of Contract (COC), the price adjustment will be made 

by loading the bid price by one half (0.5%) percent of the total quoted price per 

week for the delayed period up to four (4) weeks. Bids with deviation in 

delivery period by more than four (4) weeks shall be rejected. 

5.4 The Supplier shall arrange for Pre-Shipment Inspection by the internationally 

recognized surveyor, certifying/confirming the goods, their quantity and 

weight, prior to the packaging and loading in the container in case of 

containerized cargo or at the port of loading in case of break bulk cargo as per 

the shipping document (or commercial invoice) in accordance to the Nepal 

Telecom contract document. 

The Supplier shall provide the detailed information related to the proposed 

Surveyor prior to opening of letter of credit. However requirement of 

surveyor may be finalized during contract negotiation. 

5.5 Acceptance testing shall be carried after complete delivery and testing of the 

goods of each lot as specified in Clause 3.5 of Section VIII : Technical 

Specification, General Technical Requirements. 

6 Warranty 

6.1 The bidder shall provide three year’s warranty for the offered computer and 

spares. The three year’s warranty shall start from the date of issuance of 

Acceptance Certificate by Nepal Telecom IT Directorate for each lot. The 

bidder shall submit the commitment letter from the manufacturer for three 

year’s warranty service. 

The services to be provided by the bidder during the Warranty period shall be 

as defined in clause 3.7 of Section VIII : Technical Specification, General 

Technical Requirements. 


Page 17 of 37

NEPAL TELECOM 


Clause 

No. 


6.2 The supplier shall maintain a local stock of critical parts such as CPU, Mother 

Board, NIC cards, hard disks, memory and power supply unit of the offered 

equipment in adequate quantity in order to avoid disturbance in operation of the 

system due to repair/replacement. The supplier shall also maintain a stock of 

some computers of the offered model in stock as part of the warranty support 

services 

6.3 The supplier shall replace parts found defective within two days from the spare 

stock maintained in the local support centre and claim warranty from the 

manufacturer thereafter. In case of non-availability of spare parts in the local 

support centre, the suppler shall provide a new computer as temporary 

replacement within two days. 

6.4 In case of any defect on parts or malfunction in computers found up to 10% of 

total quantity supplied, then supplier shall completely replace all the goods 

supplied. 

6.5 During the delivery and testing, if some of the items are found missing, shortsupplied 

or damaged, the supplier shall supply/ replace these items without any 

cost to the Nepal Telecom, and all the costs including customs and other local 

taxes shall be borne by the supplier. 

6.6 The warranty period shall be considered successfully completed only if all the 

repairs and support issues raised during the period are fully resolved to the 

satisfaction of Nepal Telecom. Until the completion of the warranty period, the 

supplier shall at all times and under all conditions be entirely responsible for 

the satisfactory performance of the computers supplied. 

6.7 The warranty service shall also include technical support. 

6.8 Local Support Service 

The Bidder shall quote the price in Nepalese Rupees for the Local Support 

Service as specified in Clause 3.6 of Section VIII : Technical Specification, 

General Technical Requirements. 

7 Payment 

100% Payment of the foreign currency component for the Goods and Services 

shall be made through Irrevocable Letter of Credit (L/C) opened in favour of 

Supplier. 

All payment under this contract shall be made only after deduction of 

withholding tax (TDS – Tax Deduction at Source) as per the Income tax law of 

government of Nepal applicable at the time of the payment 

The separate L/Cs for the Total Amount of the Goods and Services shall be 

opened within 15 days from the date of signing the Contract, provided the error 

free Pro-Forma invoice has been submitted by Supplier within seven (7) days 

from the date of signing of the Contract. 

Delay in submission of the error free pro-forma invoice may result in delay in 

opening of letter of credit which ultimately may delay the implementation of the 

system and shall attract liquidated damage. 

The supplier shall provide separate pro-forma and commercial invoices for the 

goods and services. The breakdown costs of the freight and insurance along with 

the costs of goods to be delivered shall be clearly mentioned in the pro-forma and 

commercial invoice. 




Compliant 

The payment shall be made in following manner. 

7.1 Payment for goods 

i) On Delivery Completion Certificate (DCC) : 

Seventy Percent (70%) payments of the goods shall be made through 

irrevocable letter of credit (L/C) opened in favor of the supplier within thirty 

(30) days from the date of issuance of Delivery Completion Certificate 

(DCC) as per the Clause No. 5.1 of this section. 


Page 18 of 37

NEPAL TELECOM 


Clause 

No. 


(ii) On Acceptance Certificate (AC): 

Twenty percent (20%) payments of the goods shall be made through 

irrevocable letter of credit (L/C) after the issuance of Acceptance Certificate 

(AC) as per the Clause no 3.5 of Section VIII: Technical Specification, 

Chapter 1. 

(iii) On Warranty Completion Certificate (WCC) 

Remaining ten percent (10%) payments of the goods shall be made through 

irrevocable letter of credit (L/C) after the issuance of Warranty Completion 

Certificate (WCC) as per the Clause No. 3.7.7 of Section VIII: Technical 

Specification, Chapter 1. 




Compliant 

7.2 Payment for Services 

7.2.1 Local Support Services 

The payment of the Local Support Services shall be made on six -month basis 

at the completion of each six month period. The supplier shall submit the claim 

along with invoice and completion certificate issued by Nepal Telecom. The 

Nepal Telecom will certify such claim within thirty (30) days and make the 

payment thereafter. 

7.2.2 Training 

100% payment of the training shall be made after the successful completion of 

the training. The supplier shall submit the claim along with invoice and 

completion certificate issued by Nepal Telecom Nepal Telecom will certify 

such claim within thirty (30) days and make the payments thereafter. 

7.3 Payment for Local Currency Portion (if applicable) 

100% payment for local currency portion (inland transportation cost etc.) of 

the price of goods shall be made to the supplier within thirty (30) days upon a 

claim after the satisfactory receipt of all the delivered goods to Nepal 

Telecom's store as mentioned in section VI : schedule of requirement . 

7.4 L/C Amendment and Effective Date 

In case the L/C has to be amended due to reasons attributable to the supplier, the 

effective date of L/C will be the date on which L/C was originally established. 

If the L/C has to be amended due to reasons attributable to the Nepal Telecom, 

the effective date of L/C will be the date on which L/C is amended. 

All the charges for L/C payable outside Nepal shall be borne by the supplier. 

In case of L/C amendment is requested by the supplier for the reasons attributable 

to the supplier, all bank charges for such amendment (reconfirmation charge, 

negotiation charge etc.) inside and outside Nepal shall be borne by the supplier. 

8 Contract Amendments 

No variation in or modification of the terms of the contract shall be made except 

by written amendment signed by the both parties. 

9 Assignment 

The supplier shall not assign, in whole or in part, its obligations to another 

party to perform under this contract, except with the Nepal Telecom's prior 

written consent. 

10 Applicable Law 

The contract shall be governed and interpreted in accordance with prevailing 

laws of Nepal Government. 


Page 19 of 37

NEPAL TELECOM 


Clause 

No. 


11 Taxes and Duties 

11.1 The Supplier shall be entirely responsible for all taxes/duties stamp duties, 

license fees and other such levies imposed outside Nepal. The taxes/ duties 

such as custom duties, VAT, local development tax, security tax etc. applicable 

at the time of importation of goods in Nepal, for the value not exceeding the 

total contract price will be borne by the Nepal Telecom. However, it will be 

the Supplier's responsibility to pay Taxes/duties as mentioned above for the 

amount increased beyond the total contract price. 




Compliant 

In case of Nepalese Bidder the prices shall be quoted in NRs. (Nepalese Rupees) 

as per the Section VII: SOR. The prices shall be inclusive of Taxes/duties such as 

VAT, Local Development Tax, Custom duties, security tax etc. applicable in 

Nepal. 

11.2 The Supplier shall be responsible to pay withholding Tax (TDS-Tax Deducted 

at Source) as per the income tax law of Government of Nepal applicable at 

the time of payment. 

11.3 Taxes and deduction of Payment 

All the payment under this contract shall be made only after deduction of 

withholding tax amount (TDS- Tax deducted at Source) in accordance with the 

clause No. – 11.2 of this Section. 

Liquidated damages, short fall of goods and any other charges payable to the 

Nepal Telecom shall be deducted at the time of the payment. 

12 Liquidated Damages 

12.1 If the Supplier fails to complete the delivery of all the goods under the Contract 

within the time period specified in the contract as per clause No. – 5 of this 

section, the Nepal Telecom shall, without prejudice to its other remedies under 

the contract, deduct from the Total Contract Price payable to the contractor, as 

liquidated damages, a sum equivalent to 0.5% percent of the Contract Price of the 

goods, which could not be delivered, for each week of delay until actual delivery 

or up to a maximum deduction of 10% of the total contract price. Once the 

maximum is reached, the Nepal Telecom may consider termination of the 

contract. 

13 Force Majeure 

13.1 The supplier shall not be liable for forfeiture of its performance security, 

liquidated damages or termination for default, if and to the extent that, its delay in 

performance or other failure to perform its obligations under the contract is the 

result of an event of Force Majeure. 

13.2 For purposes of this clause, "Force Majeure" means an event beyond the 

control of the supplier or purchaser and not involving the supplier's or 

purchaser's fault or negligence. Such events may include, but are not restricted 

to, acts to the Nepal Telecom either in its sovereign or contractual capacity, 

wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight 

embargoes. 

13.3 If a Force Majeure situation arises, the supplier shall promptly notify the Nepal 

Telecom in writing of such condition and the cause thereof. Unless otherwise 

directed by the Nepal Telecom in writing, the supplier shall continue to perform 

its obligations under the contract as far as is reasonably practical, and shall seek 

all reasonable alternative means for performance not prevented by the Force 

Majeure event. 

14 Insurance 

14.1 The goods supplied under the contract shall be fully insured in a freely convertible 

currency against any loss or damage incidental to manufacture or acquisition, 

transportation, storage and delivery in the manner specified in the clause No. - 

14.3 of this section. 


Page 20 of 37

NEPAL TELECOM 


Clause 

No. 


14.2 The insurance policy shall be issued or counter issued by one of the insurance 

company incorporated in Nepal. Any claim under insurance policy shall be 

lodged with such insurance company in Nepal and claim shall be released/paid 

to the Nepal Telecom. 

14.3 The insurance shall be in an amount equal to 110 % of the CIF value of the 

goods from "warehouse to warehouse" on "all risks" basis (as per Institute 

Cargo Clauses – A) including risks of theft, pilferage, non delivery (TPND), 

strike, riots, civil commotion (SRCC) and war clauses. All the items shall be 

fully insured by the supplier up to the final destinations. 

14.4 The insurance policy shall remain valid till sixty (60) days after the delivery of 

all the goods at the Nepal Telecom's respective store(s). 

14.5 Any item/part damage/ lost shall be replaced by the supplier free of charge at first 

and the insurance claim shall be made by the suppliers to recover the cost of 

damaged/ lost goods and the Nepal Telecom will extend all the necessary cooperation 

in this regard. 




Compliant 

15 Patent Rights 

The supplier shall indemnify the Nepal Telecom against all third - party claims of 

infringement of patent, trademark or industrial design rights arising from use of 

the goods (equipment and software) or any part thereof in Nepal. 

16 Documents 

16.1 Upon shipment, the Supplier shall notify the Nepal Telecom and the Insurance 

company by fax and email the full details of the shipment including contract 

number, description of goods, quantity, the airway bill/ bill of lading, or truck 

receipt number and date, port of loading, date of shipment, port of discharge, 

L/C number etc. The Supplier shall send by courier service a copy of following 

documents to the Nepal Telecom with a copy to the Insurance company: 

i. Five (5) copies of the Supplier's invoices showing goods description, 

quantity, unit price, total amount and L/C number. 

ii. Original and four (4) copies of the negotiable clean airway bill, bill of 

lading, or truck receipt marked freight prepaid and four (4) copies of 

non-negotiable airway bill/ bill of lading or truck receipt with LC 

number. 

iii. Five (5) copies of packing list identifying contents of each package; 

iv. Insurance Certificate; 

v. Manufacture’s /supplier’s guarantee certificate; 

vi. Certificate of origin issued by chamber of commerce 

vii. Manufacturer's factory inspection report 

viii. Pre-Shipment Inspection Certificate certified/ issued by the recognized 

International Surveyor. 

However, the requirement of the certificate and name of the international 

surveyor will be finalized during contract negotiation. 

16.2 A set of above mentioned non-negotiable documents shall be received by the 

Nepal Telecom within seven (7) days from the date of despatch of goods and if 

not received, the supplier shall be responsible for any consequential expenses. 

17 Inspection and Test 

In-plant test shall be done prior to shipment by Bidder/Manufacturer’s 

Technical Personal. Supplier shall send the test certificate to the Nepal 

Telecom with a copy to the Insurance Company as mentioned in Clause 16 of 

Section IV, COC. No cost shall be charged to Nepal Telecom for such test. 


Page 21 of 37

NEPAL TELECOM 


Clause 

No. 

18 Traning 





Compliant 

The bidder is required to provide training to four technical personnel of Nepal 

Telecom for a period of two weeks. The training course shall cover Operating 

system, hardware maintenance, and repair, windows trouble shooting, network 

configuration, administration and troubleshooting. The training centre shall be 

certified training centre with Microsoft certified trainer. All the cost of the training 

shall be borne by the supplier. 

Training shall be conducted before delivery of the computers to Nepal Telecom 

store. The training shall be conducted on the model supplied to Nepal Telecom 

and the training centre shall have adequate facilities so that the trainees can 

acquire hands-on practices and conduct off-site testing during the training period. 

The trainers shall conduct weekly tests to ensure that the trainees acquire adequate 

knowledge and skills during the training. 

Please refer to the Clause No. 3.8 of Section VIII: Technical Specification. 

19 Additional Order 

The Nepal Telecom shall have the right to order additional goods and services up 

to twenty percent (20%) of the total contract price during the contract validity 

period i.e. until the expiry of warranty period. The unit prices for additional orders 

shall not exceed the contract unit prices. 

20 Termination of Contract 

20.1 Terminations for Default 

The Nepal Telecom may, without prejudice to any other remedy for the breach 

of contract, by written notice of default sent to Supplier, terminate this contract 

in whole or in part: 

(a) if the bidder fails to sign an agreement 

(b) If the supplier fails to deliver any or all of the Goods within the time 

period (s) specified in the Contract, or any extension thereof granted by 

the purchaser. 

(c) If the Supplier fails to perform any other contractual obligation (s) under 

the contract; 

(d) If the supplier, in either of the above circumstances, does not cure its 

failure within a period of thirty (30) days (or such longer period as the 

Purchase may authorize in writing) after the receipt of the default notice 

from the Purchaser. 

(e) if it is proved that the Contractor has committed substantial defect in 

implementation of the contract or has not substantially fulfilled his 

obligations under the contract or the completed work is not of the 

specified quality as per the contract , 

(f) if convicted by a court of law in a criminal offence which disqualifies the 

bidder from participating in the contract. 

(g) if it is proved that the contract agreement signed by the bidder was based 

on false or misrepresentation of bidder’s qualification information, 

(h) other acts mentioned in the Bidding documents. 

20.2 After this, necessary action will be carried out to black list the Supplier and the 

notice of black listed shall be circulated to all departments of Nepal Telecom. 

The Supplier who has been black listed shall not be eligible to participate in 

any tender and sealed quotations of the Nepal Telecom. 

20.3 Nepal Telecom shall also forward the necessary paper to the Public 

Procurement Monitoring Office (PPMO) to black-list the Contractor. Without 

prejudice to any other rights of the Purchaser under this Contract, the PPMO 

may blacklist a Bidder for his conduct up to three years. 


Page 22 of 37

NEPAL TELECOM 


Clause 

No. 


20.4 Terminations for Convenience 

The Nepal Telecom may terminate the Contract, in whole or in part, at any 

time for its convenience. The notice of termination shall specify that 

termination is for the Nepal Telecom’s convenience, the extent to which 

performance of work under the contract is terminated, and the date upon which 

such termination becomes effective. 

21 Arbitration 

21.1 If any dispute arises between the contracting parties in connection with or 

arising out of contract or the execution of the contract, whether the execution 

of works after the completion of works and whether before or after the 

repudiation or termination of the contract including any disagreement by either 

party with any action, inaction certification, the matter shall be settled by 

arbitration under United Nation Commission on International and Trade Law 

(UNCITRAL) Arbitration Rules. 

21.2 Arbitration takes place in Kathmandu, Nepal and shall be conducted in English 

Language. 

21.3 The Arbitral Tribunal shall consists of three arbitrators appointed as follows: 

(a) Each contracting parties shall appoint only one arbitrator from their sides 

(b) The third arbitrator shall be appointed by agreement of the above 

mentioned two arbitrators. 

22 Supply Record 

The manufacturer/bidder shall provide detail supply records of their offered 

product along with necessary certificates from the user administrations. 

23 Bidder’s/ Manufacturer’s experience and field proven 




Compliant 

The bidder/manufacturer shall provide authenticated documentation of their 

supply record of the offered brand of computer. 

The bidder/ manufacturer must have manufacturing experience of at least Ten 

(10) years in manufacturing of the IBM Compatible Computers and the offered 

brand name of IBM Compatible Computer must have been available in Nepal 

since five(5) years back. 

The bidder/manufaturer must have a minimum sales turnover of and above 

USD 10 millions for the last three (3) consecutive fiscal years which shall be 

supported by audited financial statements. 

The bidder who has already supplied the offered brand of computer to Nepal 

Telecom within last three (3) years shall also furnish the satisfactory 

performance certificate issued by the Material Management Department of 

Nepal Telecom. Failure to include this certificate by the bidder who has 

already supplied offered brand of computer to Nepal Telecom within last three 

(3) years shall be rejected. 

The Nepal Telecom reveres the right to verify with the said entities, the 

satisfactory operation of the offered goods supplied to them. 

Hence bidder shall provide the names and addresses of the users where the goods 

have been supplied. 

The names, telephone numbers and fax numbers of the contact persons shall also 

be provided. 

Failing to meet the requirements as stated in clause No. – 23 shall be 

rejected 

End of Section IV: Conditions of Contract (COC) 


Page 23 of 37

NEPAL TELECOM 


Section V: Sample Forms 

Sample Form No. – 1 

Bid Form 

Date: November____, 2009 

Tender No. NDCL/10/066-67 for Supply and Delivery of IBM Compatible Computers and Spares. 

Gentlemen: 






Having examined the bidding documents including subsequent amendment Nos.: ____________ (Insert number), the 

receipt of which is hereby duly acknowledged, we, the undersigned, offer to Supply and Delivery of IBM Compatible 

Computers and Spares in conformity with the said Bidding Documents for the sum of _______________ (Specify bid 

price in figure and words) and inland transportation in NRs (if applicable)-------------(Specify bid price in figure and 

words) or such other sums as my be ascertained in accordance with the Schedule of Price attached herewith and made 

part of this bid. 

We undertake, if our bid is accepted, to complete delivery of all the items specified in the Contract within the days 

stipulated in clause No. 5.1 of Section IV: COC. 

If our bid is accepted we will obtain the guarantee of a Bank in a sum equivalent to Ten (10) % of the Contract Sum 

for the due Performance of the Contract. 

Commission and gratuities, if any, paid to or to be paid by us to agents-relating to his Bid, and to contract execution if 

we are awarded the Contract, are listed below: 

Name and Address of Local Agent Amount & Currency Purpose of Commission Gratuities 

____________________ ______________ ______________ 

(If none, state “none”) 

Our bid is valid up to [………………] and it shall remain binding upon us and may be accepted at any time before the 

expiration of this validity. 

Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof in your 

notification of award shall constitute a binding contract between us. 

We understand that you are not bound to accept the lowest or any bid you may receive. 

Dated: ----------------(Specify date) 

Signature : ______________ Signature : ______________ 

Name : ______________ Name : ______________ 

Designation : ______________ Designation : ______________ 

(Witness) 

Duly Authorized to sign 

Address : ______________ bid for and on behalf of 

Official Seal : ______________ (In the Capacity of), 

Official Seal : ______________ 

Note: This Bid Form shall be duly filled, signed, dated and stamped with official seal. Bid Form not duly filled and 

without signature, dated and official stamped shall be rejected and will not be considered for evaluation. 


Page 24 of 37

NEPAL TELECOM 



Bid Security Form 

Sample Form No. - 2 

Whereas ____________________ (name of the bidder) [hereinafter called “the Bidder”] has submitted its Bid dated 

_____________ (date of submission of bid) to Supply and Delivery of IBM Compatible Computers and Spares 

[hereinafter called “the Bid”]. 

KNOW ALL PEOPLE by these presents that WE, _____________________ (Name of Bank) of Nepal, having our 

registered office at ________________________(Address of Bank) [hereinafter called “the Bank”], are bound unto 

Nepal Doorsanchar Company Limited [hereinafter called “the Purchaser”] in the sum of ____________________ 

(currency and amount) for which payment well and truly to be made to the said Purchaser, the Bank binds itself, its 

successors, and assigns by these presents. Sealed with the common seal of the said Bank this ____________ (specify 

date). 

THE CONDITIONS of this obligation are: 

1. If the Bidder withdraws its Bid during the period of Bid validity specified by the Bidder on the Bid Form; 

OR 

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the period of Bid validity: 

(a) Fails or refuses to sign the Contract agreement within stipulated time, or 

(b) Fails or refuses to furnish the Performance Security, in accordance with the clause No. - 4 of Section IV: 

Conditions of Contract (COC), 

We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand, without the 

Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note that the amount 

claimed by it is due to its owing to the occurrence of one or both of the two conditions, specifying the occurred 

condition or conditions. 

This guarantee will remain in force up to[……………..]and any demand in respect there of shall reach the Bank 

not later than the above date. 

________________________________ 

[Signature and Official Seal of the Bank] 

________________________________________________________________________________ 

Note: 

1. The list of banks located in Nepal as per clause No. – 4 of section II: Invitation for Bids (IFB) has been 

short listed and acceptable to Nepal Telecom for the purpose of Bid security. 

2. The Bidder/ Manufacturer shall furnish the bid security as per the format given above. 

3. The Nepalese bidder bidding on behalf of Principle Manufacturer/ Bidder are requested to modify the 

first paragraph of the Bid Security Form as following: 

Where ………(name of the bidder) bidding on behalf of …………….(Name of the Principle Manufacturer/ Bidder) has 

submitted its Bid dated……………..(date of submission of bid) for Tender No.NDCL/10/066-67 for Supply and 

Delivery of IBM Compatible Computers and Spares (hereinafter called "the Bid"). 


Page 25 of 37

NEPAL TELECOM 



Manufacturer's Authorization Letter 






Bhadrakali Plaza, 

Kathmandu, Nepal 

WHEREAS ______________________________ (Specify name of the Manufacturer/Producer) who are established 

and reputable manufacturers/producers of ______________________ (Specify name and/or description of goods) 

having factories at _____________________ (Specify Address of Factory or Producing House) 

Do hereby authorize ___________________ (Specify Name and Address of Bidder/Agent) to submit a Bid, and 

subsequently negotiate and sign the Contract with you against Invitation for Bids (IFB) No. NDCL/10/066-67 for 

Supply and Delivery of IBM Compatible Computers and Spares for the above goods manufactured by us. 

We hereby extend our full guarantee and warranty for the Goods offered for supply by the above firm against this 

Invitation for Bids. 

______________________________________ 

[Signature for and on behalf of Manufacturer] 

[Name] _______________________________ 

[Designation] __________________________ 

Date: 

_______________________________________________________________________________ 

Note: 

• The Manufacturer’s Authorization Letter shall be on the letterhead of the manufacturing concern and shall be signed 

and seal by a person competent and having the power of attorney to bind the manufacturer. 

• It is mandatory to submit Manufacturer’s Authorization Letter for offered Computers as per clause No. – 16.1 of 

section III: Instruction to Bidders (ITB). 


Page 26 of 37

NEPAL TELECOM 



Performance Security Form 







WHEREAS _________ (name of supplier) [hereinafter called “the Supplier”] has undertaken, in pursuance of 

Contract No. NDCL/10/066-67 to Supply and Delivery of IBM Compatible Computers and Spares [hereinafter 

called “the Contract”] 

AND WHEREAS it has been stipulated by you in the said Contract that the Supplier shall furnish you with a bank 

guarantee by a reputable bank for the sum specified therein as security for compliance with the supplier's performance 

obligations in accordance with the Contract 

AND WHEREAS we have agreed to give the supplier a guarantee: 

THEREFORE WE hereby affirm that we are guarantors and responsible to you, on behalf of the Supplier, up to a total 

of ___________ (specify currency and amount of guarantee in figure and words), and we undertake to pay you, upon 

your first written demand declaring the Supplier to be in default under the Contract and without cavil or argument, any 

sum or sums within the limits of __________________ (specify currency and amount of guarantee) as aforesaid, 

without your needing to prove or to show grounds or reasons for your demand for the sum specified therein. 

This guarantee is valid until the_______________________(Specify Date) 

Signature and Official Seal of the Guarantors 

[Name] ______________________________ 

[Designation] _________________________ 

[Date] ______________________________ 

[Address] ___________________________ 

________________________________________________________________________________ 

The list of banks located in Nepal as per clause No. – 4 of section II: Invitation for Bids (IFB) has been short 

listed and acceptable to Nepal Telecom for the purpose of performance security. 

End of Section V: Sample Form 


Page 27 of 37

Section VI : Schedule of Requirements 

Serial 

No. 

Items Required Quantity Lot I Lot II 

A. IBM Compatible Computer 

IBM Compatible Desktop PC with 

latest version of MS Windows 

1. Professional including monitor and 

all required accessories and DVD 

Drive 

IBM Compatible Desktop PC with 

latest version of MS Windows 

2. 

Professional including monitor and 

all required accessories 

B. Spares 

100 Units 50 Units 50 Units 

500 Units 250 Units 250 Units 

1. Spare Monitors 50 units 25 Units 25 Units 

2. Spare Power Supply unit 20 Units 20 units 

3. 

Spare DDR3 SDRAM 2GB 

1333MHz Memory 

50 Units 50 Units 

4. Spare DVD RW Drive 20 Units 20 Units 

5. External DVD RW Drive 20 Units 20 Units 

C. Local Support Services One Lot 

D. 

Hardware Maintenance 

Training 

One Lot 


Page 28 of 37

NEPAL TELECOM 


Section VII 

Price Schedule and Quantity Thereof for of IBM Compatible Computers 

and Spares 

Name of Bidder :______________________________________ 

Tender No. NDCL/10/066-67 for Supply and Delivery of of IBM Compatible Computers and 

Spares 

S 

N 

Description 

Country of 

Origin 

Product/ 

Model 

Numbers 

Quantity 

(Nos.) 

IBM Compatible 

A Computer 


Desktop PC with latest 

version of MS Windows 

1 Professional including 

100 

monitor and all required 

accessories and DVD 

Drive 


Desktop PC with latest 

version of MS Windows 

2 

Professional including 

500 

monitor and all required 

accessories 

B Spares 

1 Spare Monitors 50 

2 Spare Power Supply unit 20 

Spare DDR3 SDRAM 

3 

2GB 1333 MHz Memory 

50 

4 Spare DVD RW Drive 20 

9 External DVD RW Drive 20 

C Local Support Services 

1 lot 

Hardware Maintenance 

D 

Training 

1 lot 

Unit price 

FOB port of 

Loading in 

US$ 

Unit 

Price CIP 

(Kathmandu by air) 

NT Store IT 

Directorate 

Jawalakhel in US$ 


Page 29 of 37 

Total Price CIP 

(Kathmandu by air) 

NT Store IT 

Directorate 

Jawalakhel in US$ 

Total Price CIP NT store, IT Directorate, Jawalakhel, Lalitpur in US$ (in figure) : 

_________________________ 

(In words : _______________________________________________________________________ ) 

Signature of the Bidder : ______________________________________ 

Full Name : __________________________________ 

Designation : ________________________ 

Bidder`s official seal and date : ________________________ 

Breakdown of the Price 

1. Goods Portion 

a. Total FOB Price of the goods ………………………….. 

b. Total freight cost of the goods ………………………….. 

c. Total Insurance cost of the goods …………………………

NEPAL TELECOM 


2. Service portion 

a. Total Price of the service ………………………………. 

Notes 

In case of discrepancy between unit price and total, the unit price shall prevail. 

In case of discrepancy between unit price in words and unit price in figures, the unit price in words 

shall prevail. 

In case of discrepancy between hard copy and soft copy, the hard copy shall prevail. 

The bidder shall indicate the currency as per Section III , ITB Clause 6, "Bid prices & Bid currency" . 

End of Section VII: Price Schedule and Quantity Thereof 


Page 30 of 37

NEPAL TELECOM 


Section VIII: 

Technical Specifications 


Page 31 of 37

NEPAL TELECOM 


Section VIII : Technical Specification 

Chapter 1: General Technical Requirements 

Clause 

No. 

Particulars of NEPAL TELECOM’s requirements 

1.0 General 

1.1 The specification covers IBM compatible desktop computers. These computers are 

to be used as workstations for payment collection, customer service application 

software programs and office automation. Applications based on Oracle RDBMS 

and tools, Power Builder, Dbase, FoxPro etc. shall also be run on such computer 

terminals. 

The Bidder shall state 

as : Fully Compliant/ 

Partially Compliant 

/Non Compliant 

2.0 Scope 

This specification gives the technical requirements and accessories to be included 

in the system. 

3.0 General Requirements 

3.1 The proposal, offered by the bidder against this bid, shall consist of the following 

technical documents pursuant to the Section “Instruction to Bidders”. The 

proposals without the following documents shall be considered as technically nonresponsive. 

3.1.1 Standard computer catalogue related to the specific make and model of the 

computer offered by the bidder under this tender. The enclosed catalogue should 

clearly indicate the make and model number of the offered items, short description 

of the product. Physical / constructional details, technical parameters, 

working/storage environments, technical architectures, basic configurations, 

expansion capacity, standards applied for manufacturing, installation, performance 

testing, compatibility to other standards, life expectancy, year of computer release, 

reliability, precautions / warnings etc. 

3.1.2 Detailed technical specification including component’s details (including 

Manufacturer’s Identification Codes) etc. for the offered products. 

3.1.3 Bidder shall provide manufacturer’s letter for any technical requirement which is 

in fulfilment of Tender specification if not clearly mentioned in Catalogue. 

3.2 Applicable Standard 

Internationally accepted manufacturing quality certificate (ISO 9000 series 

Certificate for the production of Computers) shall be applied to the offered product. 

3.3 Performance Condition 

3.3.0 The offered computer shall give consistent performance on 365 days a year 

operation basis under the following climatic conditions: 

3.3.1 • Temperature: 0 degree C to 40 degree C 

3.3.2 • Humidity: Up to 100% 

3.3.3 • Dusty: Dusty environment during dry season 

3.3.4 • Altitude: Up to 3000 meter above sea level 

3.3.5 • Ultraviolet Ray: Materials of offered products, their data storing 

capacity, strength and appearance shall not be affected by ultraviolet ray 

exposure. 

3.4 Electrical Conditions* 

3.4.1 The offered computer shall operate with following electrical specification without 

any manual switch for voltage selection: 


Page 32 of 37

NEPAL TELECOM 


Clause 

No. 


3.4.2 • Input Voltage: 220 VAC +/- 10% 

3.4.3 

• Input Frequency: 50 Hz +/- 5% 

3.5 Acceptance testing 

3.5.1 The acceptance test of the delivered goods shall consist of the following tests 

3.5.2 Physical test: 

The various items/parts used in the delivered goods shall be checked to confirm 

that genuine products of the original manufacturers are used. Only the products 

with original item/parts shall be accepted. 





In case of any defect on parts or malfunction in the supplied goods found up to 

10% of total quantity, then supplier shall completely replace all the goods. 

3.5.3 The performance test shall be carried out to confirm that the offered products meet 

the technical specification. 

3.5.4 Acceptance testing shall be carried lot wise after complete delivery and testing of 

each lot. 

3.5.5 Acceptance testing shall be carried out by Nepal Telecom technical team with 

necessary assistance from the supplier technical team at site. The supplier shall also 

make provisions for necessary test tools and installations of required software as 

per technical specifications. 

3.5.6 The acceptance certificate shall be issued for each lot only after complete delivery 

of the goods and successful completion of the acceptance testing of all the 

delivered goods under that lot. 

3.6 Local Support* 

3.6.1 Bidder must submit the technical ability for local support i.e. Company profile and 

Resume of the concerned manpower. The Bidder must have repair and 

maintenance workshop in Kathmandu, Nepal. 

3.6.2 The bidder shall provide technical support services during installation, acceptance 

and through out the warranty period. 

3.6.3 The Bidder shall provide a list of region wise support centres located in Nepal with 

contact telephone numbers to provide Support on 24-hours 7-days a week basis 

through tele-assistance service, phone, fax, e-mail, on-line access and site visits. 

3.6.4 The supplier shall provide local support services on region wise basis – i.e. in Far 

Western Development Region, Western Development Region, Mid Western 

Development Region, Central Development Region, Eastern Development Region 

and in Kathmandu. The faulty units of a particular region will be delivered to the 

supplier at the respective regional centre. In case the computers cannot be repaired 

locally and if such items need to be transported to other support centres for repair, 

the supplier shall bear the cost of both way transportation of such items. 

3.7 Warranty Services* 

3.7.1 The bidder shall provide three year’s warranty for the offered computer and spares. 

The three year’s warranty shall start from the date of issuance of Acceptance 

Certificate by Nepal Telecom for each lot. The bidder shall submit the commitment 

letter from the manufacturer for three year’s warranty service. 

3.7.2 The supplier shall maintain a local stock of critical parts such as CPU, Mother 

Board, NIC cards, hard disks, memory and power supply unit of the offered 

equipment in adequate quantity in order to avoid disturbance in operation of the 

system due to repair/replacement. The supplier shall also maintain a stock of some 

computers of the offered model in stock as part of the warranty support services 


Page 33 of 37

NEPAL TELECOM 


Clause 

No. 


3.7.3 The supplier shall replace parts found defective within two days from the spare 

stock maintained in the local support centre and claim warranty from the 

manufacturer thereafter. In case of non-availability of spare parts in the local 

support centre, the suppler shall provide a new computer as temporary replacement 

within two days. 

3.7.4 

In case of any defect on parts or malfunction in computers found up to 10% of total 

quantity supplied, then supplier shall completely replace all the goods supplied. 





3.7.5 During the delivery and testing, if some of the items are found missing, shortsupplied 

or damaged, the supplier shall supply/ replace these items without any 

cost to the Nepal Telecom, and all the costs including customs and other local 

taxes shall be borne by the supplier. 

3.7.6 The warranty period shall be considered successfully completed only if all the 

repairs and support issues raised during the period are fully resolved to the 

satisfaction of Nepal Telecom. Until the completion of the warranty period, the 

supplier shall at all times and under all conditions be entirely responsible for the 

satisfactory performance of the computers supplied. 

3.7.7 Warranty Completion Certificate (WCC) 

The Warranty Completion Certificate (WCC) shall be issued only after successful 

Completion of the warranty period. 

3.8 Training* 

3.8.1 The bidder is required to provide training to four technical personnel of Nepal 

Telecom for a period of two weeks. The training course shall cover Operating 

system, hardware maintenance, and repair, windows trouble shooting, network 

configuration, administration and troubleshooting. The training centre shall be 

certified training centre with Microsoft certified trainer. All the cost of the training 

shall be borne by the supplier. 

3.8.2 Training shall be conducted before delivery of the computers to Nepal Telecom 

store. The training shall be conducted on the model supplied to Nepal Telecom and 

the training centre shall have adequate facilities so that the trainees can acquire 

hands-on practices and conduct off-site testing during the training period. The 

trainers shall conduct weekly tests to ensure that the trainees acquire adequate 

knowledge and skills during the training. 

End of general technical requirement 


Page 34 of 37

Chapter 2: Detail Technical Requirements 

NEPAL TELECOM 


Part A : Detailed Technical Requirements of IBM Compatible Computers 

S. No. Particulars 

1.0 Make, model number:* 

Bidder's response with 

comments 

(Please use extra sheet if 

needed.) 

1.1 The product name of the offered computer shall be mentioned. 

1.2 The model number of the offered computer shall be mentioned. 

1.3 Manufacturer's name of the offered computer shall be mentioned. 

1.4 The repair and maintenance facilities and the spare parts shall be readily 

available in Nepal for the offered products. 

1.5 The CPU of the computer shall be housed in tower case. It should be Tool 

less cover removal, Tool less disk, diskette drive and optical drive removal. 

2.0 Main memory* 

2.1 The offered computer shall be equipped with minimum 2 GB Dual channel 

DDR3 SDRAM system memory upgradeable up to 8GB 

3.0 Central processing unit (CPU)* 

3.1 The CPU of the offered computer shall be at least Intel® Core2 Quad 

Processor based with a clock speed at least 3.00 GHz, 12MB L2 Cache or 

more 

3.2 The CPU shall be housed on mounting shoes on Intel® Q45 Express 

Chipset or later chipset motherboard for optimized performance of CPU, 

enabling Nepal Telecom to incorporate future upgrade of processors 

independently, if desired. 

4.0 Access ports on-board: 

4.1 The offered computer shall provide at least the following number and 

types of access ports to connect various devices and interfaces: 

4.1.1 Two SATA cables (each 1-drop to device), three SATA connectors and one 

eSATA/SATA connector on planar with 3.0Gb/s controller 

4.1.2 At least 5 USB 2.0 (2 in front, 2 in back, 1 in internal)* 

4.1.3 1 serial, 2 Keyboard/Mouse PS/2, 1 RJ-45, , 1 VGA out, 1 Stereo line-in, 

1 Speakers/ headphone line out, 1 Microphone in on front panel 

5.0 Graphics interface: * 

5.1 SVGA monitor interface with Integrated Intel® Graphics Media 

Accelerator X4500 or card shall be offered with at least 256MB 

VRAM 

6.0 Monitor unit* 

6.1 The offered monitor shall be the same manufacturer’s brand as offered 

computer 

6.2 The offered computer shall be supplied with at least 1280x1024 resolution 

17" Flat Panel LCD Colour Monitor with Minimum Contrast Ratio: 500 : 

1 

7.0 Drive bays. 

7.1 Two internal drive bay for 3.5", One external accessible 3.5” and Two 

5.25” external Accessible drive bays shall be included. 


Page 35 of 37

NEPAL TELECOM 



8.0 Hard disk drive: * 

8.1 The offered computer shall be equipped with minimum SATA 3.0Gb/s 

7200 RPM with 16MB Data Burst Cache at least 320GB storage capacity 

hard disk of 3.5". 


comments 


needed.) 

9.0 Key board & Mouse: 

9.1 The offered computer shall be supplied with one unit of robust, heavyduty 

type of keyboard with 104 Keys and suitable connecting cable with 

connector and USB 2- Button Optical Mouse with Mouse Pad. 

10.0 Expansion slots: 

10.1 The CPU box of the offered computer shall be provided with at least 

following number and types of expansion slots: 

10.1.1 At least 4 PCI expansion slots 

1 x half-length, full-height, PCI Express x1 

3 x half-length, full-height, 32-bit PCI 2.3 

10.1.2 1 x16 PCI Express 2.0 

11.0 Optical drive* 

11.1 100 units of computers (50 units of lot 1 and 50 units of Lot 2) shall be 

equipped with minimum of 48X speed SATA SuperMulti LightScribe 

Double Layer DVD Writer Combo drive with Integrated Full Duplex 

sound card. 

12.0 Software compatibility: 

12.1 The offered computer shall be fully compatible with Windows 2K / XP 

SP2 and Windows Vista 

12.2 It shall also be compatible to the existing Software Packages such as: 

Power builder, S-Designer ORACLE, dBase IV & higher version., MS 

Office etc. 

13.0 Network interface card 

13.1 The Bidder shall specify Manufacturer’s name of the offered network 

interface card 

13.2 The offered computer shall be equipped with Gigabit Ethernet 

10/100/1000 mbps Base TX auto sensing Network interface. Software 

drivers for Windows 2K/XP SP2, Windows VISTA, Windows NT and 

latest version of Windows and UNIX, LINUX shall be provided. 

14.0 Installation & operation manuals: 

14.1 Each set of computer shall be supplied with one set of the computer 

installation and User's guide manual. 

15.0 Operating system & Software: * 

15.1 Each set of shall be pre-installed with latest version of MICROSOFT 

WINDOWS Professional 64Bit with CERTIFICATE OF 

AUTHENTICITY (International English License) 

16.0 Accessories: 

16.1 Each set of the offered computer shall be supplied with the followings: 

16.1.2 Required number of power cords for CPU and the monitor. 


Page 36 of 37

NEPAL TELECOM 


Part B : Spares 


1. Spare Monitor 

1.1 The offered LCD monitor shall be of the same make and model as offered 

along with the computes. 

2. Power Supply 

2.1 The power supply offered shall be of the same make and model as of the 

offered computer 

2.1 The offered power supply shall be compatible with the computer offered. 

3. DDR3 SDRAM 2GB 1333 MHz Memory 

3.1 The offered DDR3 SDRAM 2GB memory module must be the same as of 

the offered computer 

4. Optical Drive 

4.1 The offered DVD RW drive shall have the same make & model as of 

offered computer. 


comments 


needed.) 

End of Section VIII : Technical Specifications of IBM Compatible Computers 

and Spares 


Page 37 of 37

Nepal Telecom IBM Compatible Computers and Spares October, 2009

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