MERLIN LEGEND® Communications System ... - users.757.org

MERLIN LEGEND ® 

Communications System 

Release 7.0 

Pocket Reference 

555-670-116 

Comcode 108370305 

Issue 1 

April 1999

Copyright © 1999, Lucent Technologies Document 555-670-116 

All Rights Reserved Comcode 108370305 

Printed in USA Issue 1 

April 1999 

Notice 

Every effort has been made to ensure that the information in this 

guide is complete and accurate at the time of printing. Information, 

however, is subject to change. See Appendix A, “Customer Support 

Information,” in System Programming, for important information. 

Your Responsibility for Your System’s Security 

Toll fraud is the unauthorized use of your telecommunications 

system by an unauthorized party—for example, persons other than 

your company’s employees, agents, subcontractors, or persons 

working on your company’s behalf. Note that there may be a risk of 

toll fraud associated with your telecommunications system, and, if 

toll fraud occurs, it can result in substantial additional charges for 

your telecommunications services. 

You and your system manager are responsible for the security of 

your system, such as programming and configuring your 

equipment to prevent unauthorized use. The system manager is 

also responsible for reading all installation, instruction, and system 

administration documents provided with this product in order to fully 

understand the features that can introduce risk of toll fraud and the 

steps that can be taken to reduce that risk. Lucent Technologies 

does not warrant that this product is immune from or will prevent 

unauthorized use of common-carrier telecommunication services 

or facilities accessed through or connected to it. Lucent 

Technologies will not be responsible for any charges that result 

from such unauthorized use. For important information regarding 

your system and toll fraud, see Appendix A, “Customer Support 

Information,” in System Programming. 

Federal Communications Commission Statement 

This equipment has been tested and found to comply with the limits 

for a Class A digital device, pursuant to Part 15 of the FCC Rules. 

These limits are designed to provide reasonable protection against 

harmful interference when the equipment is operated in a 

commercial environment. This equipment generates, uses, and can 

radiate radio frequency energy and, if not installed and used in 

accordance with the instruction manual, may cause harmful 

interference to radio communications. Operation of this equipment 

in a residential area is likely to cause harmful interference, in which 

case the user will be required to correct the interference at their 

own expense. For further FCC information, see Appendix A, 

“Customer Support Information,” in System Programming.

Canadian Department of Communications (DOC) 

Interference Information 

This digital apparatus does not exceed the Class A limits for radio 

noise emissions set out in the radio interference 

regulations of the Canadian Department of Communications. 

Le Présent Appareil Numérique n’émet pas de bruits 

radioélectriques dépassant les limites applicables aux appareils 

numériques de la classe A préscrites dans le réglement sur le 

brouillage radioélectrique édicté par le ministère des 

Communications du Canada. 

Year 2000 Compliance 

The MERLIN LEGEND Communications System is certified to be 

Year 2000 compliant. Additional information on this certification, 

and other issues regarding Year 2000 compliance, is available 

online at http://www.lucent.com/ 

enterprise/sig/yr2000. 

Trademarks 

5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On 

Hold, MERLIN, MERLIN LEGEND, MERLIN Mail, PARTNER, 

PassageWay, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX- 

20L, MLX-28D, MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D, 

SYSTIMAX, TransTalk, and Voice Power are registered trademarks 

and 4ESS, Intuity, Lucent Technologies, and Prologix are 

trademarks of Lucent Technologies in the US and other countries. 

Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D, 

and NetPROTECT are registered trademarks of AT&T. 

Microsoft, Windows, Windows NT, and MS-DOS are registered 

trademarks of Microsoft Corporation. 

ProComm and ProComm Plus are registered trademarks of 

DataStorm Technologies, Inc. 

Supra, Supra NC, StarSet, and Mirage are registered trademarks 

of Plantronics, Inc. 

UNIX is a registered trademark of UNIX System Laboratories, Inc. 

PagePac is a registered trademark and Powermate and Zonemate 

are trademarks of DRACON, a division of Harris Corporation. 

Okidata is a registered trademark of Okidata Corporation. 

Pipeline is a trademark of Ascend Communications, Inc. 

Intel and Pentium are registered trademarks of Intel Corporation. 

Apple and Macintosh are registered trademarks of Apple 

Computer, Inc. 

IBM is a registered trademark of International Business Machines, 

Inc. 

Novell and NetWare are registered trademarks of Novell 

Corporation. 

CLASS is a servicemark of Bellcore.

Ordering Information 

Call: BCS Publications Center 

Voice 1-800-457-1235 International Voice 

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Fax 1-800-457-1764 International Fax 

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Write: BCS Publications Center 

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Order: Document No. 555-670-140 

Comcode: 108289513 

Issue 1, April 1999 

For more information about Lucent Technologies documents, refer 

to the section entitled, “Related Documents” in “About This Guide.” 

Support Telephone Number 

In the continental US, Lucent Technologies provides a toll-free 

customer helpline 24 hours a day. Call the Lucent Technologies 

Helpline at 1-800-628-2888 or your Lucent Technologies 

authorized dealer if you need assistance when installing, 

programming, or using your system. Outside the continental US, 

contact your local Lucent Technologies authorized representative. 

Network Engineering Group 

For assistance in designing a private network, call the Network 

Engineering Group at 1-888-297-4700. 

Lucent Technologies Corporate Security 

Whether or not immediate support is required, all toll fraud 

incidents involving Lucent Technologies products or services 

should be reported to Lucent Technologies Corporate Security at 

1-800-821-8235. In addition to recording the incident, Lucent 

Technologies Corporate Security is available for consultation on 

security issues, investigation support, referral to law enforcement 

agencies, and educational programs. 

Lucent Technologies Fraud Intervention 

If you suspect you are being victimized by toll fraud and you need 

technical support or assistance, call BCS National Service 

Assistance Center at 1-800-628-2888. 

Warranty 

Lucent Technologies provides a limited warranty on this product. 

Refer to “Limited Warranty and Limitation of Liability” in Appendix 

A, “Customer Support Information,” in System Programming.

MERLIN LEGEND Communications System Release 7.0 

Pocket Reference 555-670-116 

Contents 

Release 7.0 Enhancements (April 1999) 1 

Release 6.1 Enhancements (August 1998) 4 

Release 6.0 Enhancements (February 1998) 7 

Release 5.0 Enhancements (June 1997) 11 



Release 4.0 Enhancements (March 1996) 18 

Release 3.1 Enhancements (March 1996) 21 



Release 2.0 Enhancements (October 1992) 29 

Release 1.1 Enhancements (October 1992) 31 

Design Benefits 32 

Environmental Specifications 33 

Power and Grounding 35 

Control Unit Interfaces 37 

Network Interface Requirements 38 

FCC Registration 38 

DOC Registration 38 

Hardware and Software Capacities 39 

Constraining Factors 42 

Issue 1 

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Contents 

Ordering Codes 45 

Control Unit Modules 70 

Adjunct Summary 80 

Power Supply Unit Load Requirements 90 

Unit Load Calculation Rules 90 

Unit Load Rating of System Modules 91 

Unit Load Rating of System Trunks, 

Telephones, and Adjuncts 92 

System Feature Availability by Operating Mode 

94 

Telephone and Operator Console Features 96 

Reference Documents 110 

Maintenance Error Codes 111 

Technical Addendum 111 

Module/Component History 126 

Telephone LEDs 138 

Wiring Constraints 141 

PC Connections 141 

Technical Support Telephone Numbers 144 

Feedback Form 147 

Issue 1 

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vi



Release 7.0 Enhancements (April 1999) 


Release 7.0 includes all Release 6.1 functionality, plus the 

enhancements listed below. 

■ MLS and Enhanced Tip/Ring (ETR) Telephone 

Support 

One of the most important new capabilities of MERLIN 

LEGEND Release 7.0 is its support for MLS and ETR 

telephones, allowing existing customers with either telephones 

the ability to migrate to a MERLIN LEGEND Communications 

System. The MLS telephones include the MLS-6 ® , MLS-12 ® , 

MLS-12D ® , MLS-18D ® , and MLS-34D ® . The ETR telephones 

include the ETR-6, ETR-18, ETR-18D, and ETR-34D. The 

Business Cordless 905 telephone and the TransTalk 9000 

Digital Wireless System are also supported. 

The MLS, ETR, and Business Cordless 905 telephones, as well 

as the TransTalk 9000 Digital Wireless System, require ETR 

station ports. To provide support for these telephones and for 

the TransTalk 9000 system, two new modules have been 

designed: 

— 412 LS-ID-ETR Module. The 412 LS-ID-ETR module is not 

available. To connect ETR and MLS telephones to a MERLIN 

LEGEND Communications System, use the 016 ETR 

module. 

— 016 ETR Module. The 016 ETR module provides 16 ETR 

station ports, including 6 with T/R functionality and 4 TTRs. 

On the 016 ETR module, the first 10 ports are ETR ports 

only—these ports do not have T/R functionality. The 

remaining 6 ports (ports 11 through 16) can be programmed 

to support either T/R or ETR, but not both simultaneously. 

■ Expanded Digital Endpoint Connectivity 

Release 7.0 increases the maximum number of digital 

telephones supported from 127 to 200 by introducing a new 016 

MLX module. In addition, each of the 200 ports can support an 

MFM adjunct which increases the current 255 station endpoints 

to 400. 

— 016 MLX Module. Each 016 MLX module provides 16 digital 

station ports and has an additional 32K of dual port RAM. 

— Processor Module. The 016 MLX module can only be 

utilized with the CKE4 or later processor module with 

upgrade to R7.0 software. The CKE4 processor module 

provides the lead to access the additional 32K of RAM on the 

016 MLX module. 

■ Voice Announce on Idle Only Option on MLX Telephones 

Prior to Release 7.0, no options were available for disabling 

intercom voice announcements at an MLX telephone when 

busy. In Release 7.0, a new option—Voice Announce on IDLE 

ONLY—is available with the existing Voice Announce feature. 

This new option allows a user to receive intercom voice 

announcements only when they are not active on another call. 

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■ Priority Call Queuing 

Priority call queuing provides the ability to: 

— Place some callers ahead of others who are waiting for the 

same agent group. 

— Give key clients priority over others. 

— Automatically increase the number of agents answering calls 

during busy times, while continuing to offer callers the choice 

to leave a message instead of waiting. 

— Keep costs down by handling toll free calls (calls arriving on 

800 and 888 lines) before processing calls on local lines. 

Priority call queuing is accomplished in Release 7.0 by allowing 

you to define a supportive relationship between calling groups. 

Calls that arrive in one calling group can be processed by 

another calling group when no one from the first calling group is 

available to answer the call. Through system programming, a 

calling group can be assigned a priority level between 1 

(highest priority) and 32 (lowest priority) and then designated as 

a support group for another group. 

■ Calling Party Name on Caller ID 

Release 7.0 continues to support Calling Party Number and 

adds a new functionality for Calling Party Name. By 

programming a button on the telephone or with a feature code 

through centralized programming, users are able to toggle 

between displaying the caller’s telephone number or the caller’s 

name. In order to use this feature, users must subscribe to 

caller identification from their local exchange carrier (LEC). 

Calling Party Name can be 15 characters in length for MLX 

telephones as well as for ETR and MLS telephones. Calling 

Party Name is not recorded on SMDR reports. In addition, 

neither Calling Party Name nor Calling Party Number are 

displayed on analog multiline telephones. 

This feature requires loop-start (LS) trunks. The existing LS-ID 

delay feature must be programmed for each line, as well. This 

prevents Calling Party Number and Name information from 

being lost when a call is answered too quickly. 

Release 7.0 software also supports the Caller ID capability of 

the 408 GS/LS-ID-MLX module. Although previously orderable, 

the Caller ID capability of this module could not be used until 

Release 7.0 software became available. 

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■ MLX Headset Operation 

Headset operation in Release 7.0 has been enhanced so that 

MLX headset operation more closely mimics the handset 

operation in the following ways: 

— When a person is on a call using a headset and the headset 

auto-answer is turned on, the user hears a short ring when 

another call is coming in. In previous releases, this ring was 

not provided. 

— When a person receives a voice-announced call and handles 

the call by using a headset and turning off the speakerphone, 

the associated LEDs (the DSS button and the inside Auto 

Dial button) for that extension at other telephones are lit. In 

previous releases, the LEDs for that extension did not light at 

the other telephones. 

— When a reliable disconnect occurs on a headset-handled 

call, the associated LEDs (the DSS button and the inside 

Auto Dial button) for that extension at other telephones are 

turned off. In previous releases, the LEDs for that extension 

remained lit at the other telephones unless the user pressed 

the Headset Hangup button. 

■ Touch-Tone or Rotary Signaling 

Beginning in Release 7.0, you can program tip/ring ports to use 

rotary signaling. You can program any tip/ring port on an 

individual basis (including ports on the 412 LS-ID-ETR and 016 

ETR modules that are programmed for tip/ring operation). The 

factory setting is that rotary signaling is disabled. 

Whenever the system receives a rotary digit on a port, it 

determines if the port is programmed as rotary-enabled. If the 

port is rotary-enabled, the system processes the digit. If the port 

is not rotary-enabled, the digit is rejected. Touch-tone digits are 

always accepted by the port, regardless if it is rotary-enabled or 

not. 

■ Abandoned Call Information Reported to 

MERLIN LEGEND Reporter 

For abandoned calls, you are now able to identify the queue or 

the agent where the call was abandoned. The MERLIN 

LEGEND Release 7.0 software has been modified so that either 

of the following occurs: 

— If the caller hangs up while the call is in queue, the Auto 

Login/Logout Group ID is entered into the Station Message 

Detail Recording (SMDR) record. 

— If the caller hangs up while the call is ringing at a group 

member’s extension, that group member’s extension number 

is entered into the SMDR record. 

Issue 1 

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Release 6.1 Enhancements (August 1998) 


Release 6.1 includes all Release 6.0 functionality plus the 


■ Private Networking 

Release 6.1 enhances the functioning of the networked 

MERLIN LEGEND Communications System in a number of 

ways: 

— Centralized Voice Messaging 

— Group Calling Enhancements 

— Transfer Redirect 

— Direct Station Selector 

— Call Forwarding 

— SMDR 

— Decrease in Call Set-Up Time 

— PRI Switch Type Test 

■ Centralized Voice Messaging 

One or more MERLIN LEGEND Systems (Release 6.1 or later) 

can share the voice messaging system (VMS) of another 

MERLIN LEGEND System, provided the systems are directly 

connected to the system with the VMS. In this configuration, the 

system containing the VMS is known as the hub. This sharing of 

the VMS is called Centralized Voice Messaging. Centralized 

Voice Messaging includes the functions of voice mail, 

Automated Attendant, and fax messaging. See the Network 

Reference for detailed information about Centralized Voice 

Messaging. 

Centralized Voice Messaging offers the following benefits: 

— Private-networked MERLIN LEGEND Systems do not need a 

local VMS. Having systems use a centralized VMS instead of 

separate VMSs is more economical. 

— Users who travel between sites can dial the same digits 

anywhere in the private network to access the voice 

messaging system. For example, a salesperson 

headquartered in Cincinnati can dial the same four digits at 

the company’s Los Angeles office to retrieve voice 

messages. 

— Productivity is enhanced because messages can be 

forwarded and broadcast to all personnel within the private 

network. 

— Calling groups on networked systems can send overflow 

coverage to a shared VMS, so that an incoming caller can 

leave a message instead of waiting in a queue. 

— The VMS can light the Message Waiting lights on multiple 

MERLIN LEGEND Systems in a private network. This 

greater efficiency saves time because a user only has to look 

at his or her telephone to determine if he or she has a 

message. 

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■ Group Calling Enhancements 

A calling group can have a single non-local member that is 

defined by the Uniform Dial Plan and exists on another MERLIN 

LEGEND Communications System connected by a tandem 

trunk to the local system. If a calling group contains a non-local 

member, the non-local member must be the only member in the 

calling group. See the Network Reference for details. 

A calling group containing a single non-local member can be 

used for the same purposes as a calling group containing local 

extensions, including: 

— Night Service. Night Service coverage can be provided 

across a private network to a centralized Automated 

Attendant, a non-local calling group, a QCC queue, a DLC, 

or any individual extension on the remote system, such as a 

night bell. 

— Group Coverage. Group Coverage can be provided across 

a private network to a VMS, a non-local calling group, a QCC 

queue, a DLC, or any individual extension on the remote 

system. 

— Calling Group Overflow Coverage. Calling group overflow 

coverage can be provided by a centralized VMS, a non-local 

calling group, a QCC queue, a DLC, or any individual 

extension on the remote system. 

— Calls Directed to Another System. Lines connected to 

remote systems can be answered by any extension 

programmed to answer the call, such as a centralized 

Automated Attendant or a system operator (QCC or DLC). 

■ Transfer Redirect 

When an Automated Attendant transfers a call to a non-local 

extension, the transferring MERLIN LEGEND System monitors 

the call to ensure that it is answered. If the non-local extension 

is not available, or the call is not answered within the transfer 

redirect timeout period (fixed at 32 seconds), the call stops 

ringing at the non-local destination and is redirected to the 

extension on the same system as the Automated Attendant that 

is programmed to receive redirected calls. This redirect 

extension can be a QCC queue, a calling group, or an individual 

extension. 

■ Direct Station Selector 

Now users can press a Direct Station Selector (DSS) button for 

a non-local extension to make or transfer calls to that extension. 

No busy indication, however, is displayed by the DSS for nonlocal 

extensions. 

■ Call Forwarding 

The Forward feature now can be used to send calls to non-local 

extensions across the private network. 

Issue 1 

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■ SMDR 

In addition to SMDR options for non-network calls placed to and 

from the local system, system managers now can program 

SMDR to log incoming and outgoing UDP calls, or they can 

choose to log no UDP calls. The factory setting is to record all 

UDP calls. 

Customers who use a call accounting system may not want to 

fill the database with calls coming and going across the private 

network. These customers may choose not to log UDP calls. 

■ Decrease in Call Setup Time 

The setup time for a call across a private network has been 

reduced by programming the number of UDP digits expected. 

■ PRI Switch Type Test 

A new maintenance test, the PRI Switch Type Test, has been 

created to allow Lucent Technologies technicians or authorized 

dealers to automatically determine if each end of the PRI 

tandem trunks has been programmed correctly. The test works 

for directly connected MERLIN LEGEND Systems, not for 

DEFINITY ® systems. 

For a PRI tandem trunk to operate correctly between two 

MERLIN LEGEND Systems, one system must have the PRI 

Switch Type set to Network, and the other system must have 

the PRI Switch Type set to PBX. If both ends of the PRI tandem 

trunk are programmed the same, problems occur in the 

communications between the two systems. 

■ Service Observing 

Service Observing allows one extension to listen in on 

(observe) a call at another extension. A typical application of 

this feature is that of a Customer Service supervisor observing 

how a Customer Service representative handles calls. 

The Service Observing group can listen to anywhere from one 

extension to all extensions in the system, including other 

Service Observers. Up to 16 Service Observing groups can be 

programmed. The Service Observer and the observed 

extension must be on the same system. 

The observer activates Service Observing either by pressing a 

Service Observing button and then dialing an extension 

number, or by pressing a DSS or Auto Intercom button. The 

Service Observer must use an MLX telephone to observe an 

extension; the telephone at the observed extension can be of 

any type. 

A warning tone that alerts the observer, the observed extension, 

and the caller that Service Observing is occurring can be set to 

on or off through System Programming. The factory setting is 

on. 

Issue 1 

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Release 6.0 Enhancements (February 1998) 

■ WinSPM 

The System Programming and Maintenance (SPM) software is 

now available in a Windows format called WinSPM. For R6.1 

and later systems, WinSPM provides a graphical user interface 

(GUI) for those tasks most commonly performed by the system 

manager. Pictorial representations of system components, such 

as modules and their vintages and the creation of MLX 

telephone button labels appear on WinSPM. Supported in 

Windows 95, Windows NT, and Windows 98, WinSPM is also 

backwards-compatible with previous DOS versions of SPM and 

is available on CD-ROM. 

■ Windows NT Driver 

The MERLIN LEGEND Windows NT PBX driver is available in 

R6.1. When coupled with the CentreVU Telephony Services 

application, the driver provides true server-based Computer 

Telephony Integration (CTI). The new driver requires a MERLIN 

LEGEND System of Release 5.0 or later and servers and PCs 

that support the applications. 




■ Private Networks 

In Hybrid/PBX mode systems only, MERLIN LEGEND 

Communications Systems can be networked with one another 

or with DEFINITY Enterprise Communications Server (ECS) 

and ProLogix Communications Systems in private networks. 

In previous releases, this functionality is available using tie 

lines, but users handle calls between networked switches as 

outside calls. In this release, dialing the pool access code is not 

necessary for a call going from one networked switch to 

another. Also, delay-start tie trunks or T1 trunks administered as 

PRI can act as tandem trunks to connect networked systems. 

Available for Hybrid/PBX mode systems, the private network 

features of the MERLIN LEGEND Communications System 

Release 6.0 provide the following advantages for 

geographically dispersed organizational sites: 

— Intersystem Calling. In a private network, users on one 

local system can call extensions on other systems in the 

network. Release 6.0 can support 2-, 3-, 4-, or 5-digit dial 

plans. They dial these extensions as inside calls. To 

implement this function, the system manager programs the 

extension ranges of remote networked switches to create a 

non-local dial plan. This programming does not actually 

affect numbering on the remote system. To correctly set up 

systems for transparent calling among non-local dial plan 

extensions, the system manager assigns networking tie and/ 

or PRI tandem trunks to pools. Then he or she programs up 

to 20 patterns, associated routes, Facility Restriction Levels 

(FRLs), digit absorption, and digit prepending. This allows 

ARS-like routing of non-local dial plan calls. In addition, 

system managers can control whether calling name, calling 

number, or both are shown at MLX display telephones for 

incoming calls across PRI tandem trunks. 

Issue 1 

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— Toll Savings. Private networked trunks may allow you to 

realize significant cost savings on long-distance and toll calls 

by performing tandem switching in the following two ways: 

— Callers on a local system, or individuals dialing in to 

remote access at a local system, can reach the public 

switched telephone network (PSTN) via outside trunks 

connected to other systems in a private network, avoiding 

toll charges or decreasing the cost of toll calls. No special 

dialing is required. For example, an organization might 

have a main office in Boston and a subsidiary office in 

New Jersey connected by networked private tandem 

trunks between two systems. A user in the New Jersey 

office who wishes to make an outside call to the 617 area 

code (Boston) can do so through a line/trunk connected to 

the system in Boston. For example, he or she might dial, 

916175551211. The local ARS tables would route this 

call over the private networked trunks and use the ARS 

tables of the remote system in Boston to route this call. 

The system managers at each end of a private network set 

up ARS and Remote Access features to implement this 

functionality. 

— In addition, local organizations or incoming DID calls use 

private networked trunks to make intersystem calls 

between networked systems, which may be 

geographically distant from one another, also resulting in 

toll savings. 

— Service Cost Savings. In addition to toll call savings, there 

are two ways that organizations can save on service costs 

incurred from telecommunications providers that provide 

public switched telephone network access: 

— You order a point to point T1 facility from a service 

provider, then use system programming to set it up for PRI 

signalling. As necessary, a service provider can provide 

amplification on the T1 facility, but does not supply 

switching services. 

— You can tailor your use of PRI B-channels with drop-andinsert 

equipment that allows fractional use of B-channels 

for dedicated data/video communications between 

systems at speeds greater than 64 kbps per channel or 

128 kbps for 2B data, while keeping the remaining Bchannels 

available for PRI voice traffic. The PRI 

D-channel must remain active. 

— You can tailor use of T1 channels to support both T1emulated 

tandem tie service and T1 Switched 56 service 

for data communications at 56 kbps per channel, allowing 

2B data transfers at 112 kbps. You can also use drop-andinsert 

equipment to provide fractional T1 use. 

— Voice Mail and Auto Attendant. Networked systems (prior 

to Release 6.1) should have their own local voice mail and/or 

auto attendant applications as well as their own external 

alerts and Music-On-Hold sources. A single Auto Attendant, 

however, can transfer calls throughout the network. It can 

answer only those calls that arrive on the PSTN facilities of 

the system where it is connected. 

Issue 1 

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Although many features are available using tie trunks for 

network connectivity, PRI tandem trunks provide greatly 

enhanced features and faster call setup. For this reason, PRI is 

recommended over tie functionality in private networks. 


Release 6.0 and later systems include Group Calling features 

that enhance group calling operations. 

■ Queue Control 

The system manager can control the maximum number of calls 

allowed in the primary calling group queue for calls that arrive 

on certain facilities often assigned to calling groups. When the 

number of the calls in queue reaches the programmed 

maximum, subsequent callers receive a busy signal. 

Queue control applies to calls received on the following types of 

facilities: 

— Direct Inward Dialing (DID) 

— PRI facilities programmed for dial-plan routing 

— All calls transferred from a voice messaging interface (VMI) 

port 

— Dial-in Tie 

Queue control also applies to internal calls to a calling group 

and calls to a calling group through the Queued Call Console 

(QCC). 

Internal calls that dial #0 or #800 and are directed to a calling 

group administered as Position-Busy Backup are eligible for 

queue control. Calls that come in on a trunk assigned to the 

QCC are not eligible for queue control if the call is directed to a 

calling group designated as Position-Busy Backup. 

Remote-access calls to a calling group, coverage calls directed 

to a calling group, calls directed to a calling group through QCC 

Position-Busy Backup, and all other outside calls are not eligible 

for queue control. 

■ Prompt-Based Overflow 

System managers can activate the Prompt-Based Overflow 

option. This option allows callers waiting in queue and listening 

to a delay announcement to press the # key in order to reach 

the overflow receiver for the group, which may be the QCC 

queue or another calling group (including a calling group 

assigned for a voice mail system). 

All three overflow distribution options—based on the number of 

calls, the time a caller has waited, and according to the caller’s 

prompt—may be used at one time. In this case, time-based and 

number-of-calls based options take precedence over overflow 

distribution based on the caller’s prompt. 

When prompt-based overflow distribution is used, an extra TTR 

must be provided for each delay announcement device 

assigned to the associated calling group. The delay 

announcement informs the caller of the # key option to exit the 

queue and leave rather than waiting for an agent. If no TTR is 

available when a calling group call arrives, the call is not sent to 

a delay announcement extension. 

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■ Centrex Transfer via Remote Call Forwarding 

Centrex Transfer via Remote Call Forwarding can be used in all 

system modes of operation to send outside calls to a remote 

telephone number or another Centrex station. In this context, 

the term outside calls refers to calls from outside the 

communications system, which may originate at extensions in 

the Centrex system that are not connected to the local MERLIN 

LEGEND Communications System. 

An outside call that uses this feature is defined as a call that 

arrives on an analog Centrex loop-start line at the MERLIN 

LEGEND Communications System. It may arrive directly or be 

transferred without consultation or without transfer supervision 

(in the case of an automated attendant). The forwarding call to 

the outside number is made on the same line/trunk on which the 

call arrived, conserving system facilities. The following 

considerations and rules apply: 

— Only outside Centrex calls are forwarded using this feature. 

— The system must be equipped with analog loop-start Centrex 

lines and all loop-start lines in the system must be Centrex 

facilities. Loop-start lines do not have to provide reliable 

disconnect for use by the Centrex Transfer via the Remote 

Call Forwarding feature. 

— To transfer calls outside the Centrex system, the organization 

must subscribe to a Centrex trunk-to-trunk transfer feature. 

Activating Centrex Transfer via Remote Call Forwarding is just 

like activating regular Remote Call Forwarding and requires that 

Remote Call Forwarding be enabled for the extension. 

However, the user dials * instead of a dial-out code, and a 

Pause character may be required after the *. The Centrex 

service provider determines whether the Pause is needed. 

Pause cannot be originated from a single-line telephone or a 

remote access user. A multiline telephone user in the local 

system must enter an authorization code to activate the feature. 

A remote access user may activate the feature without using an 

authorization code. Barrier code requirements, however, do 

apply. 

■ Authorization Codes and 

Remote Call Forwarding 

In Release 6.0 and later Key or Hybrid/PBX mode systems, 

forwarding features (including Centrex Transfer via Remote Call 

Forwarding, but excluding Follow Me) can be activated or 

deactivated at a multiline telephone by entering the 

authorization code for the extension from which calls are to be 

forwarded. The user enters the authorization code, then 

activates or deactivates the forwarding feature in the normal 

fashion. This is especially useful for a single-line telephone user 

who must include a Pause character in a Centrex Transfer via 

Remote Call Forwarding dialing sequence, because the 

character cannot be dialed at a single-line telephone. It is also 

useful when activating Call Forwarding or Remote Call 

Forwarding at phantom stations or via remote access (for 

example, from another switch in the network). No other features 

can be used by entering an authorization code in this fashion. 

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Release 5.0 Enhancements (June 1997) 




■ Computer Telephony Integration (CTI) 

Beginning with Release 5.0, a PassageWay ® Telephony 

Services CTI link from the MERLIN LEGEND Communications 

System to a LAN server running Novell ® NetWare ® software 

allows Lucent Technologies-certified telephony applications to 

control and monitor MLX and analog multiline telephone (BIS 

only) operations. The physical connection for the CTI link is an 

MLX port on a 008 MLX or 408 MLX module on the MERLIN 

LEGEND Communications System control unit and an ISDN 

link interface card plugged into the customer’s server. The 

feature is available for Hybrid/PBX mode systems only. 

NOTES: 

•The NetWare server software version must be 3.12, 4.1, 

or 4.11. 

•The 008 MLX and 408 MLX modules must have a 

firmware vintage other than 29. If the module has 

firmware 29, programming a CTI link on the module is 

prevented. An earlier or later vintage firmware is 

supported. 

■ Basic Call Control 

A CTI link application on a user’s computer can assume basic 

call control of the user’s analog multiline or MLX telephone’s SA 

buttons. Basic call control includes: 

— Answering calls arriving on an SA button. 

— Making calls from an SA button. 

— Hanging up calls. 

— Holding and retrieving a call on hold at the user’s extension. 

NOTE: 

Transfer and three-way conference, when handled through a 

CTI link application, provide the original caller’s calling 

number information or other information to the transfer 

receiver or new conference participant, if the user has screen 

pop capability. 

■ Screen Pop 

Screen pop occurs when the calling number, called number, or 

other user-defined identifier (such as an account code that a 

voice-response unit prompts the caller to dial) is used to display 

a screen associated with the far-end party. For example, Caller 

ID services can be used to support screen pop on a system that 

includes a CTI link; using the calling party number as a 

database key code, information about a caller automatically 

appears on the user’s computer screen when the call arrives at 

the extension. Depending on the application, screen pop may 

be available for calls that arrive on line buttons other than SA 

buttons and/or calls that are answered manually at the 

telephone rather than by the application. 

Screen pop can occur on incoming calls from the following 

sources: 

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— Calling group distribution. 

— ISDN PRI Routing by Dial Plan. 

— An extension on the MERLIN LEGEND Communications 

System. 

— Remote access. 

NOTE: 

In the case of remote access calls, the only information 

that the application can collect about the caller is the 

remote telephone number. 

— A transfer of a call that was answered by a voice response 

unit. 

— A transfer, redirection, or conference of a call that was 

answered at a Direct-Line Console (DLC) or at a Queued 

Call Console (QCC). 

NOTES: 

•DLCs may use CTI applications. If they do, they perform 

the same way as other extensions. A DLC assigned to 

use a CTI link application is a monitored DLC. When a 

DLC is used as a regular operator console and is not 

using a CTI link extension, it is non-monitored. 

•Calls to a QCC or a DLC not using a CTI application do 

not initiate screen pop at the operator position. 

However, when an operator directs a call to an 

extension using a CTI application, caller information 

does initiate screen pop. If the DLC is non-monitored, 

screen pops can occur after the DLC releases the call. 

•Calls transferred from Cover buttons on non-monitored 

DLCs do not initiate screen pop at the destination 

extension. 

■ HotLine Feature 

The Release 5.0 HotLine feature is designed for retail sales, 

catalogue sales, and other types of businesses and 

organizations, and is available in all three modes of system 

operation. It allows a system manager to program a single-line 

telephone extension connected to an 008 OPT, 012, or 016 

module as a HotLine. When a user lifts the handset at the 

HotLine extension, the telephone automatically dials the inside 

extension or outside telephone number programmed as the first 

Personal Speed Dial number (code #01) for the extension. The 

system does not permit calls to be transferred, put on hold, or 

conferenced. (A user can press the telephone’s Hold button, if it 

has one, to put a call on local hold, but the call cannot be 

redirected in any way. Switchhook flashes are ignored.) 

Personal Speed Dial codes can be programmed from the 

extension prior to HotLine assignment (a system programming 

function). Alternatively, a Personal Speed Dial code can be 

programmed from the single-line telephone after HotLine 

operation is assigned. However, because of security 

considerations, this is a one-time opportunity. Once the 

Personal Speed Dial number is programmed, any changes to it 

or any other extension programming must be performed using 

centralized telephone programming. 

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Any type of inside or outside line that is normally available to a 

single-line telephone can be assigned to a HotLine extension. 

Generally, the HotLine telephone does not receive calls, and its 

lines should be set to No Ring. 

! SECURITY ALERT: 

If a HotLine extension accesses a loop-start line, that line 

should provide reliable disconnect and be programmed for 

reliable disconnect. Otherwise, a user at the extension may 

be able to stay on the line after a call is completed and then 

make a toll call. 


Release 5.0 and later systems include Group Calling features 

that enhance group calling operations. 

■ Most Idle Hunt Type 

In addition to the Circular (factory setting) and Linear hunt types 

supported in earlier releases, a third hunt type distributes calling 

group calls in an order based on which agent has waited the 

longest since transferring or hanging up on an incoming calling 

group call. For some applications, this hunt type is more 

efficient than the circular type because it takes into account the 

varying duration of calls. The system distributes calls based on 

when an agent last completed a call, not on when he or she last 

received one. This hunting method ignores non-calling group 

calls. For example, if an agent transfers a call that arrived on a 

line not assigned to the calling group, the calling group 

member’s most-idle status is unaffected. 

■ Delay Announcement Devices 

The system manager can designate as many as ten primary 

delay announcement devices per group, rather than the single 

device for each group that is available in Release 4.2 and 

earlier systems. Furthermore, an additional secondary delay 

announcement device can be specified, for a total of ten 

primary device extensions and one secondary device extension 

per group. 

A primary delay announcement device operates in the same 

fashion as a single delay announcement device, playing once, 

as soon as it is available, for the caller who has waited the 

longest for a calling group agent and has not heard a primary 

delay announcement. If a secondary announcement device is 

used, it can use the factory setting, which plays the 

announcement once, or it can be set to repeat the 

announcement after a certain amount of time. The system 

manager programs the time (0–900 seconds) between 

announcements. This setting controls both the interval between 

primary and secondary announcements and the interval 

between repetitions of the secondary announcement, if it is set 

to repeat. (See “Calling Group Options” in Chapter 4 of System 

Planning for guidelines on setting the delay.) 

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The primary and secondary announcement options, when used 

together, allow an initial message to play for callers, followed by 

a repeating announcement that, for example, urges callers to 

stay on the line and wait for a calling group member. 

Two or more groups may share an announcement device. 

A primary delay announcement device can be programmed as 

a secondary delay announcement device. 

■ Enhanced Calls-in-Queue Alarm Thresholds 

Three Calls-in-Queue Alarm thresholds can be set to more 

clearly indicate the real-time status of the calls waiting in the 

queue according to the behavior of programmed Calls-in-Queue 

Alarm buttons. In earlier releases, only one Calls-in-Queue 

Alarm Threshold setting is available to activate the LEDs at 

programmed Calls-in-Queue Alarm buttons for a calling group. 

Using all three levels, the system manager sets Threshold 3 to 

the highest value, Threshold 2 to a middle value, and Threshold 

1 to the lowest value. A Calls-in-Queue Alarm button indicates 

the severity of the alarm conditions in the following ways: 

— If the number of waiting calls is less than the value 

programmed for Threshold 1 or drops below that level, the 

LED is unlit. 

— If the number of waiting calls is greater than or equal to the 

Threshold 1 value but less than the Threshold 2 value, the 

LED flashes. 


Threshold 2 value but less than the value for Threshold 3, the 

LED winks. 


highest value, Threshold 3, the LED lights steadily. 

NOTE: 

A Direct Station Selector (DSS) button that is used as a 

Calls-in-Queue Alarm button can only indicate two threshold 

levels, either by flashing or by lighting steadily. If a calling 

group must use this type of Calls-in-Queue Alarm button, only 

two threshold levels should be programmed. 

If all three thresholds are set to the same value, the result is one 

threshold only with LED state either off or on (steady). If two 

values are the same, then the result is two alarm levels (flash, 

steady). The factory setting is one call for all three thresholds, 

with LED states of off and steady. 

An external alert signals only when the number of calls in the 

queue meets or exceeds the programmed Threshold 3 value. 

■ MLX-5 and MLX-5D Telephones 

The MLX-5 nondisplay and MLX-5D display telephones are 

compatible with all system releases. The display telephone 

includes a 2-line by 24-character display, and both telephones 

come with five line buttons. In systems prior to Release 5.0, the 

MLX-5 and MLX-5D telephones are treated as MLX-10 and 

MLX-10D telephones, respectively. As of Release 5.0, the 

system recognizes the MLX-5 and MLX-5D telephones as 5button 

telephones. 

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If these telephones are connected to communications system 

releases prior to 5.0, they are recognized by the 

communications system as 10-button telephones. 



enhancements listed below. There are no hardware changes for 

Release 4.2. 

■ Additional Network Switch and Services Options 

for ISDN Primary Rate Interface (PRI) 

Release 4.2 of the system supports connectivity to MCI ® or 

local exchange carrier (LEC) PRI services and to the following 

central office switch types (in addition to the 4ESS and 

5ESS ® switch types that carry AT&T Switched Network 

services): 

— NORTEL ® DMS-100 BCS 36 for local exchange carrier 

services. 

— NORTEL DMS-250 generic MCI07, serving the MCI network. 

— Digital Switch Corporation DEX600E generic 500-39.30, 

serving the MCI network. 

Beginning with Release 4.2, the following MCI PRI and PRI 

local exchange carrier (LEC) services (along with AT&T 

Switched Network services) can be provided to users of the 

MERLIN LEGEND Communications System: 

— MCI Toll Services for DMS-250 or DEX600E switch type: 

— MCI Prism ® service for domestic outgoing long-distance 

and international voice calls; for domestic outgoing 56kbps 

restricted, 64-kbps unrestricted, and 64-kbps 

restricted circuit-switched data calls. 

— MCI VNet ® service for incoming and outgoing domestic 

and voice calls; for 56-kbps restricted, 64-kbps restricted, 

and 64-kbps unrestricted circuit-switched data calls. 

— MCI 800 for domestic, toll-free incoming voice calls. 

— MCI 900 service numbers. 

— LEC services for DMS-100 switch types: 

— DMS Virtual Private Network service for calls between the 

MERLIN LEGEND Communications System and another 

communications system (such as another MERLIN 

LEGEND Communications System). 

— DMS INWATS (Inward Wide Area Telephone Service) for 

domestic toll-free incoming voice calls. 

— DMS OUTWATS (Outward Wide Area Telephone Service) 

for domestic outgoing long-distance voice calls. 

— DMS FX (foreign exchange) to provide local call rating for 

calls from the local exchange to the area serviced by the 

foreign exchange. 

— DMS tie trunk service to provide private exchange call 

rating for calls placed on a dedicated central office facility 

between the MERLIN LEGEND Communications System 

and another communications system. 

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■ Improvements to Station Message Detail 

Recording (SMDR) and Support for 

MERLIN LEGEND Reporter Application 

The SMDR feature is enhanced to provide more details about 

calling group agent activities and to help system managers 

assess the effectiveness of call centers in terms of both agent 

performance and the adequacy of facilities to handle inbound 

calls. These improvements apply to calling groups that are 

programmed as Auto Login or Auto Logout type. The SMDR 

and MERLIN LEGEND Reporter features listed are 

administrable: 

— TALK Field. For Auto Login and Auto Logout calling groups, 

the TALK field records the amount of time a calling group 

agent spends on a call. 

— DUR. (DURATION) Field. For Auto Login and Auto Logout 

calling groups, call timing begins when a call arrives at the 

MERLIN LEGEND Communications System and not after a 

preset number of seconds. Call timing ends when the call is 

disconnected; either the caller or the agent hangs up. This 

allows the system manager to determine how long a caller 

waited for an agent’s attention. 

— Coding of Calls on Reports. An asterisk (*) appears in the 

call record when: 

— A call is not answered by an Auto Login or Auto Logout 

calling group agent and is abandoned while waiting for an 

agent. 

— The call is answered by someone not a member of an 

Auto Login or Auto Logout calling group. 

An exclamation point (!) signals that an Auto Login or Auto 

Logout agent handled a call that was answered by 

someone who was not a member of that Auto Login or 

Auto Logout with Overflow group. An ampersand (&) in the 

call record indicates that the group’s overflow receiver 

answered the call. 

■ MERLIN LEGEND Reporter 

MERLIN LEGEND Reporter provides basic call accounting 

system reports for all incoming calls to Auto Login or Auto 

Logout type calling groups. MERLIN LEGEND Reporter assists 

in determining the effectiveness of calling group agents, 

assessing the level of service provided to callers, and 

ascertaining whether adequate incoming telephone lines and 

agents are available to handle peak-call load. The SMDR Talk 

Time option sets up special call records used by MERLIN 

LEGEND Reporter. The default is off, in which case the Release 

4.0 SMDR reports are available. If the option is set to on, the 

following new reports are provided: 

— Organization Detail Report 

— Organization Summary and Trends Report 

— Selection Detail Report 

— Account Code Report 

— Traffic Report 

— Extension Summary Report 

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— Data Report 

— Talk and Queue Time Distribution Report 

— Time of Day Report 

— ICLID Call Distribution Report 

— Facility Grade-of-Service Report 

■ Maintenance Enhancements 

■ Change to Permanent Error Alarm 

Beginning with Release 4.2, the most recent permanent error 

alarm is not shown on the System Error Log menu screen but is 

available as an option from that screen. For details, refer to the 

maintenance section of the technician guide, Installation, 

Programming, and Maintenance. 

■ Enhanced Extension Information Report 

Beginning with Release 4.2, the Extension Information Report 

includes the Extension Status and supervisory mode of each 

extension. 



enhancements listed below. There are no hardware changes in 

Release 4.1. 

■ Coverage Timers Programmed for 

Individual Extensions 

Beginning with Release 4.1, coverage timers, which control the 

duration of the delay before calls are sent to each level of 

coverage, are changed as follows: 

— The Group Coverage Ring Delay (1–9 rings) is programmed 

on individual extensions and replaces the Coverage Delay 

Interval programmed systemwide in previous releases. 

— The Primary Cover Ring Delay (1–6 rings) and Secondary 

Cover Ring Delay (1–6 rings), programmed on individual 

extensions, replace the Delay Ring Interval programmed 

systemwide in previous releases. 

These enhancements allow the system manager to customize 

coverage call delivery to match individual extensions’ callhandling 

requirements. 

■ Night Service with Coverage Control 

Beginning with Release 4.1, a system manager can enable the 

Night Service Coverage Control option to automatically control 

the status of telephones programmed with Coverage VMS 

(voice messaging system) Off buttons, according to Night 

Service status. 

When Coverage Control is enabled and the MERLIN LEGEND 

Communications System is put into Night Service, all 

programmed Coverage VMS Off buttons are automatically 

turned off (LED is unlit) and all eligible outside calls are sent to 

the assigned voice messaging system calling group with normal 

ringing delay. When Night Service is deactivated during the day, 

all programmed Coverage VMS Off buttons are automatically 

turned on (LED is lit) and voice mail coverage is disabled for 

outside calls. 

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Release 4.0 Enhancements (March 1996) 

Users can override the Coverage VMS Off button status at any 

time by pressing the programmed Coverage VMS Off button to 

turn the LED on or off. 

■ Night Service Group Line Assignment 

Beginning with Release 4.1, a system manager can assign lines 

to Night Service groups to control handling of after-hours calls 

received on individual lines. This capability replaces the 

automatic assignment to Night Service groups of only those 

lines that ring on the Night Service operator console. An outside 

line must be assigned to a Night Service group to receive Night 

Service treatment. 

With this enhancement, Night Service can be activated and 

deactivated on lines that do not appear on operator consoles 

(for example, personal lines), and lines appearing at operator 

positions can be excluded from Night Service. 

■ Forward on Busy 

Beginning with Release 4.1, the Forward, Follow Me, and 

Remote Call Forward features are enhanced to remove the 

requirement that a call be ringing at an extension before it can 

be forwarded. With the Forward on Busy enhancement, a call to 

an extension with no available SA or ICOM buttons is forwarded 

immediately to the programmed destination, preventing the 

caller from hearing a busy signal from the intended call 

recipient’s extension. 

■ Maintenance Testing for BRI Facilities that Are 

Part of Multiline Hunt Groups (MLHGs) 

Beginning with Release 4.1, the NI-1 BRI (National Integrated 

Services Digital Network-1 Basic Rate Interface) Provisioning 

Test Tool is enhanced to include testing for BRI facilities that are 

part of Multiline Hunt Groups (MLHGs). 

The NI-1 BRI Provisioning Test Tool is used by Lucent 

Technologies maintenance personnel on MERLIN LEGEND 

Communications Systems that include an 

800 NI-BRI module. Technicians use the tool during system 

installation and maintenance to test the functionality of the BRI 

lines and to report analyzed results. 




■ Support for Up to 200 Extensions 

An expanded dial plan supports up to 200 tip/ring devices. 

■ Support for National ISDN BRI Service 

This service (Hybrid/PBX and Key modes) provides an 

alternative to loop-start and ground-start lines/trunks for voice 

and digital data connectivity to the central office. Each of the 

two B-channels (bearer channels) on a BRI line can carry one 

voice and one data call at any given time. The data speeds on a 

B-channel are up to 28.8 kbps for analog data and up to 64 

kbps for digital data, which is necessary for videoconferencing 

and other high-speed applications. Release 4.0 supports the 

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ISDN Ordering Code (IOC) Package “S” (basic call handling) 

service configuration and Multiline Hunt service configuration on 

designated central office switches. 

■ New Control Unit Modules 

Release 4.0 supports a new NI-BRI line/trunk module and a 

higher-capacity tip/ring module. 

■ 800 NI-BRI Module 

This new module connects NI-BRI trunks to the MERLIN 

LEGEND System for voice, high-speed data, and video 

transmission. 

■ 016 Tip/Ring Module 

This new module supports a 200-extension dial plan by 

providing 16 ports for tip/ring devices. Applications that use a 

tip/ring interface can connect to this board. All 16 ports can ring 

simultaneously. Four touch-tone receivers (TTRs) are included 

on the module as well. The module’s ringing frequency (default 

20 Hz) can be changed, through programming, to 25 Hz for 

those locations that require it. 

■ Downloadable Firmware for the 

016 (T/R) and NI-BRI Modules 

The Personal Computer Memory Card International Association 

(PCMCIA) technology, introduced in Release 3.0, continues to 

support these two modules for installation and upgrade in 

Release 4.0. A Release 3.0 or later processor is required for 

PCMCIA technology. 

■ Support for 2B Data Applications 

A Lucent Technologies-certified group and desktop video 

application can use two B-channels to make video/data calls 

when connected to a single MLX extension jack programmed 

for 2B data. The 2B data devices must be equipped with 

ISDN-BRI interfaces. NI-1 BRI, PRI, or T1 Switched 56 facilities 

support 2B data communications at 112 kbps (using two 

56-kbps channels) or 128 kbps (using two 64-kbps B-channels). 

This feature is available for Hybrid/PBX and Key modes only. 

■ Support for T1 Switched 56 

Digital Data Transmission 

For Hybrid/PBX and Key mode systems, Release 4.0 expands 

support of T1 functionality by providing access to digital data 

over the public switched 56-kbps network, as well as to digital 

data tie-trunk services. Users who have T1 facilities for voice 

services can now use them for video or data calls at rates of 56 

kbps per channel (112 kbps for video calls using 2B data). The 

Release 4.0 offering also includes point-to-point connectivity 

over T1 tie trunks, allowing customers to connect two MERLIN 

LEGEND Communications Systems or a MERLIN LEGEND 

Communications System with a Lucent Technologies DEFINITY 

G1.1 Communications System or DEFINITY Enterprise 

Communications Server. The two communications systems can 

be co-located or can be at different sites. 

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■ Forwarding Delay Option 

Each user can program a Forwarding Delay setting for the 

Forward, Remote Call Forwarding, or Follow Me features. The 

forwarding delay is the number of times that a call rings at the 

forwarding extension before the call is sent to the receiver. The 

delay period gives the original call recipient time to answer or to 

screen calls by checking the displayed calling number (if 

available). The delay can be set from 0 to 9 rings. The factory 

setting for the forwarding delay is 0 rings (no delay). 

■ Voice Announce on Queued Call Console 

The system manager can enable the fifth Call button on a QCC 

console (Hybrid/PBX mode only) to announce a call on another 

user’s speakerphone (providing the destination telephone has a 

voice announce-capable SA button available). A QCC cannot 

receive voice-announced calls; they are received as ringing 

calls. The factory-set status for the fifth Call button is voice 

announce disabled. 

■ Time-Based Option for 

Overflow on Calling Group 

Release 4.0 has added a time limit for calls in queue in addition 

to the previous number of calls limit. If the Overflow Threshold 

Time option is set to a valid number between 1 and 900 

seconds, calls that remain in the calling group queue for the set 

time are sent to the overflow receiver. If the overflow threshold 

time is set to 0, overflow by time is turned off. The factory-set 

time limit is 0 seconds (off). 

■ Single-Line Telephone Enhancements 

The following changes enhance the performance of single-line 

telephones: 

— Disable Transfer. Through centralized telephone 

programming, the system manager can disable transfer by 

removing all but one SA or ICOM button from the extension. 

— No Transfer Return. When a handset bounces in its cradle, 

the system interprets this as a switchhook flash and attempts 

to transfer a call. When the transfer attempt period expires, 

the user’s telephone rings. Release 4.0 eliminates this 

unintended ringing by disconnecting the call in situations 

where a switchhook flash is followed by an on-hook state and 

a dial tone is present. 

— Forward Disconnect. All ports on 008 OPT, 012, and 016 

modules now send forward disconnect to all devices 

connected to them when forward disconnect is received from 

the central office. This enhancement prevents the 

trunk/line from being kept active when one end disconnects 

from the call. If an answering machine is connected to the 

port, it does not record silence, busy tones, or other useless 

messages. This operation is not programmable. 

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■ Seven-Digit Password for SPM 

Release 4.0 has increased system security by requiring a 7-digit 

password for system managers or technicians who use System 

Programming and Maintenance (SPM) to perform programming 

or the Trunk Test procedure. This password is for use in 

addition to a remote access barrier code. 




■ Call Restriction Checking for Star Codes 

Beginning with Release 3.1, a system manager can add star (*) 

codes to Allowed and Disallowed Lists to help prevent toll fraud. 

Star codes, typically dialed before an outgoing call, enable 

telephone users to obtain special services provided by the 

central office. For example, in many areas, a telephone user 

can dial *67 before a telephone number to disable central 

office-supplied caller identification at the receiving party’s 

telephone. You must contract with your telephone service 

provider to have these codes activated. 

When users dial star codes, the system’s calling restrictions 

determine whether the codes are allowed. If they are allowed, 

the system’s calling restrictions are reset, and the remaining 

digits that the users dial are checked against the calling 

restrictions. 

■ Trunk-to-Trunk Transfer Set for Each Extension 

This enhancement to the Transfer feature enables the system 

manager to allow or disallow trunk-to-trunk transfer on a perextension 

basis. In Release 3.1 and later systems, the default 

setting for all extensions is restricted. 

■ Programmable Second Dial Tone Timer 

The system manager can assign a second dial tone timer to 

lines/trunks, in order to help prevent toll fraud (for example, 

when star codes are used). After receiving certain digits dialed 

by a user, the central office may provide a second dial tone, 

prompting the user to enter more digits. If this second dial tone 

is delayed, and the user dials digits before the central office 

provides the second dial tone, there is a risk of toll fraud or 

misrouting the call. The second dial tone timer enables the 

system manager to make sure that the central office is ready to 

receive more digits from the caller. 

■ Security Enhancements 

The sections below outline security measures that are 

implemented in Release 3.1 and later systems. 

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■ Disallowed List Including Numbers Often 

Associated with Toll Fraud 

A factory-set Disallowed List 7 contains default entries, which 

are numbers frequently associated with toll fraud. By default, 

Disallowed List 7 is automatically assigned to both generic and 

integrated voice messaging interface (VMI) ports used by voice 

messaging systems. The system manager can manually assign 

this list to other extensions. 

■ Default Pool Dial-Out Code 

Restriction for All Extensions 

The default setting for the pool dial-out code restriction (Hybrid/ 

PBX mode only) is restricted. No extension or remote access 

user with a barrier code has access to pools until the restriction 

is removed by the system manager. 

■ Default Outward Restrictions for VMI Ports 

Ports assigned for use by voice messaging systems (generic or 

integrated VMI ports) are now assigned outward restrictions by 

default. If a voice messaging system must be allowed to call out 

(for example, to send calls to a user’s home office), the system 

manager must remove these restrictions. 


Before removing restrictions, it is strongly recommended that 

you read Appendix A, ‘‘Customer Support Information,” in 

System Programming. 

■ Default Facility Restriction 

Level (FRL) for VMI Ports 

The default Automatic Route Selection (ARS) FRL for VMI ports 

is 0, restricting all outcalling. 

■ Default for the Default Local Table 

The default Automatic Route Selection (Hybrid/PBX mode only) 

FRL has changed to 2 for the Default Local table. System 

managers can easily change an extension’s default FRL of 3 to 

2 or lower to restrict calling. No adjustment to the route FRL is 

required. 

■ New Maintenance Procedure for Testing 

Outgoing Trunks 

Technicians must enter a password in order to perform trunk 

tests. 


The enhancements in Release 3.1 help increase the security 

of the MERLIN LEGEND System. To fully utilize these 

security enhancements, be sure to read and understand the 

information in these upgrade notes and in the relevant 

system guides. 

Issue 1 

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Release 3.0 includes all Release 2.1 functionality plus the 


■ Equipment 

New hardware includes a variety of components. Additional 

details are included elsewhere in this book. 

— CPU modifications include: 

— A processor running at 16 MHz with a 32-bit wide data 

bus. 

— 1.5 MB of non-volatile (battery-backed) RAM. 

— 4.0 MB of Flash ROM. 

— PCMCIA memory card interface. 

— A full-duplex 1200/2400 bps modem. 

— Error/Status code display for maintenance support. 

— An 800 GS/LS-ID line/trunk module delivers the calling 

party’s telephone number to the customer premises (MLX 

display telephones only) if the service is subscribed to by the 

customer and if it is supported by the caller’s telephone 

company. 

— Support for: 

— MDC 9000 (six-line, cordless). 

— MDW 9000 (six-line, cordless, wireless). 

— 8101 (single-line telephone, desk or wall-mount, data/fax 

jack, selectable positive disconnect). 

— 2500YMGL and 2500 MMGL (single-line desk telephones, 

selectable positive disconnect). 

— Picasso Still-Image telephone (for interactive display of 

still images). 

— Videophone 2500 single-line telephone with interactive 

video display 

— Pre-fabricated and pre-drilled backboard. 

■ Installation, Upgrade Administration, and Maintenance 

These are the new MERLIN LEGEND Communications System 

capabilities: 

— SPM (Release 3.18) conversion of translations from Release 

1.0, 1.1, 2.0, and 2.1 to 3.0. 

— Remote operation at 1200/2400bps. 

— Advice and feedback administration screens for new Release 

3.0 functionality. 

— PCMCIA Memory Card Interface (a Release 3.0 processor 

board required) allowing: 

— System software installation. 

— System software upgrade. 

— 800 GS/LS-ID port module firmware upgrade. 

— Integrated backup and restore of translations. 

— Automatic and manual options for backup and restore are 

available on the system. Automatic backup can be 

scheduled weekly or daily to fit the customer’s needs. 

— Inter-digit dialing timer values are programmable. 

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— Inspection of Lines/Trunks displays only those lines and 

trunks configured on system rather than all 80 facilities. 

— Extensions and facilities in Maintenance Busy (both manual 

and automatic) can be identified by the maintenance monitor. 

■ User Features 

— Security. The Remote Access feature allows people at 

remote locations to enter the system by dialing the number of 

a line or trunk designated for remote access. The system can 

be programmed to require the remote user to dial a barrier 

code (a type of password) after reaching the system. In 

earlier versions, the systemwide barrier code length is fixed 

at four digits. Release 3.0 allows a systemwide barrier code 

length ranging from a minimum of four digits to a maximum of 

11 digits, with a factory setting of seven digits. SMDR records 

are enhanced to provide information for remote access calls. 

If the remote access call is received on a facility providing 

Caller ID information (see below), the SMDR report can help 

trace the call. 

— Caller ID. Caller information (telephone number) is furnished 

to MLX display telephones by an 800 GS/LS-ID module 

using the LS (loop-start) option. This allows customers to 

screen calls before answering the telephone, as well as 

providing calling party information for use with various 

applications. This function is available only when the 

customer subscribes to caller identification service from the 

telephone company, if the telephone company supports that 

service. 

— Shared System Access (SSA). A telephone may have up to 

27 Shared SA buttons to expand extension coverage. 

— Authorization Codes. The Authorization Code feature 

allows you to make calls using your calling privileges when 

you are dialing from an extension other than your own. When 

you enter your authorization code (ranging from 2 to 11 

characters and unique across the system), the privileges and 

restrictions assigned to your home extension override the 

current restrictions at the host extension. This includes toll 

restriction, outward restriction, Facility Restriction Level 

(FRL), Allowed Lists, Disallowed Lists, Night Service 

Exclusion List, and Dial Access to Pools. All other functions 

on the telephone are those of the local telephone, not the 

home extension. 

Authorization codes can also be used for the purpose of call 

accounting through the SMDR printout. The SMDR account 

code field can hold either the authorization code extension 

number or the authorization code itself. 

— Direct Voice Mail. If your company has voice mail, this 

feature allows you to dial a co-worker’s voice mailbox directly 

without ringing that person’s extension. Direct Voice Mail is 

especially useful for transferring calls when a co-worker is 

not available. 

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■ Additional Features 

The status of Leave Word Calling (LWC) and Privacy are 

retained across cold starts. 

Caller ID (CLASS SM ICLID and PRI) are available on primary 

coverage and return from transfer. 

■ Additional Application Packages, Adjuncts, and 

Adapter Enhancements 

— PassageWay Direct Connection Solution. PassageWay 

Direct Connection Solution (Release 2.0) is a computer 

telephony integrated product that links a desktop Microsoft ® 

Windows ® -based PC to the MERLIN LEGEND 

Communication System’s MLX-10DP, MLX-20L, or MLX-28D 

telephone. The Windows applications are: AT&T Call 

(autodial/contact manager), AT&T Buzz (screen pops 

applications), AT&T Set (extension programming interface), 

and Log Viewer (call log application). PassageWay Direct 

Connection Solution (Release 2.0) is the version supported 

on MERLIN LEGEND Communications System Release 3.0. 

— PagePal. PagePal connects several paging systems to the 

MERLIN LEGEND Communications System. No other 

system adapter is necessary for loudspeaker paging. 

— Fax Attendant 2.1.1. Fax Attendant Release 2.1.1, which 

co-resides with AUDIX Voice Power on the IS III Release 1.2 

platform, provides the same functionality as earlier versions, 

plus the following enhancements: 

— Personal Fax Messaging. Inbound faxes can be stored 

until the subscriber asks that they be printed, at any fax 

machine he or she specifies, on company premises or 

offsite (when the subscriber retrieves fax messages 

remotely). 

— Fax Mail. Allows subscribers to send fax messages, get 

fax messages, record personal greetings, and program 

outcalling. 

— Fax Broadcast. Provides a simple way to send one fax to 

as many as 1000 fax numbers. 

■ Call Accounting System (CAS) for Windows 

This stand-alone version of CAS takes advantage of the easyto-use 

graphical environment offered by Microsoft Windows. 

Through data communications, it also allows one CAS system 

to serve multiple business sites. 

■ Group Videoconferencing 

Group videoconferencing is supported over DS1 (Digital Signal 

Level 1) facilities with PRI. (Videoconferencing has been 

available since Release 2.0.) 

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Refer to Release 2.1 Notes for detailed descriptions of Release 2.1 

enhancements. Release 2.1 includes all Release 2.0 functionality 

plus the enhancements listed below. 

■ Operational 

System operational enhancements include the following: 

— When a call is forwarded to a multiline telephone that has an 

Auto Dial or DSS button programmed for the forwarding 

telephone, the green light next to the Auto Dial or DSS button 

for the forwarding telephone does not flash. 

— People answering calls received on Cover buttons are 

allowed to generate touch tones if their telephones are not 

outward- or toll-restricted. 

— Calls received on personal lines with Do Not Disturb on go 

immediately to coverage instead of waiting for the coverage 

delay interval. 

— A call put on hold at a Cover button can be added to a 

conference by someone who has a personal line for the call. 

— A call put on hold at a Cover button can be picked up by any 

person who has a personal line for the call. 

— Calls that have been put on hold at a Cover, SA, Shared SA, 

or Pool button can be picked up by a person who has a 

personal line button for the call. 

— An inside call on hold at an SA button can be picked up and 

transferred by any person with a Shared SA button 

corresponding to the button with the held call. 

— Calls that are on hold awaiting transfer can be picked up by 

any user who has a personal line for the call. 

— Beginning with Integrated Solution III Version 1.2, the 

automatic reconciliation program that was run automatically 

at 3:00 a.m. is disabled and can be invoked manually from 

the User Maintenance menu. 

— If an extension is programmed for Forced Account Code 

Entry, account codes do not have to be entered when using a 

programmed Loudspeaker Paging button. In addition, an 

SMDR record is not generated for calls made to paging 

ports. 

— When an MLX telephone, other than an MLX-20L, is plugged 

into an MLX port and the Personal Directory does not contain 

any entries, the allocation of the Personal Directory resource 

is released. If there are any entries in the Personal Directory, 

the Personal Directory allocation and the entries in the 

Personal Directory are saved in the MLX port. 

— SMDR call records for calls made on PRI facilities are more 

accurate than SMDR call records for calls made on non-PRI 

facilities. Outgoing calls made on PRI facilities receive 

“answer supervision.” Consequently, SMDR timing for calls 

made on PRI facilities begins when the call is answered. 

Timing for calls made on non-PRI facilities begins when 

dialing is completed. Therefore, an SMDR call record is not 

generated when a call made on a PRI facility is not answered 

at the far end. 

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— The Call Type field and the Called Number field on the 

SMDR report are changed for both the Basic and ISDN 

report formats. 

— An 012 port that is programmed as a generic voice 

messaging interface (VMI) port can transfer an outside call to 

an outside number. 

— In a system where the transfer audible option is programmed 

for Music-On-Hold and a music source is provided, outside 

callers who are transferred to a calling group and are waiting 

in the queue or who are parked or camped-on, hear music 

while they are waiting. Internal callers never hear music on 

hold while waiting in the calling group queue or when they 

are parked, camped-on, or being transferred to another 

extension. 

■ Installation and Hardware 

Installation and hardware enhancements include the following: 

— The control unit covers for the MERLIN LEGEND 

Communications System are the same easy-to-use covers 

as those for the MERLIN II Communications System. 

— A new 012 (tip/ring) module [apparatus code 517G13 (28) or 

higher letter] contains a built-in ring generator. The maximum 

ring equivalency number (REN) supported is 2.2, and the 

module will ring four ports at one time. Bridging of single-line 

telephones is not supported because of poor transmission 

quality. 

— A new 008 OPT module (labeled “with RING GEN.”) contains 

a built-in ring generator. It rings four ports at a time. 

— Ferrite cores for the power supply modules are shipped from 

the factory to comply with FCC Part 15 requirements. 

— 3129-WTWA (touch tone outdoor telephone equipped with 

cast aluminum housing and armored handset cord with bell 

ringers) 

— 3129-WRWA (rotary dial outdoor telephone equipped with 

cast aluminum housing and armored handset cord with bell 

ringers). 

— 3129-WAWA (auto dial outdoor telephone equipped with cast 

aluminum housing and armored handset cord with bell 

ringers). 

— 3129-WNWA (nondial, automatic ringing on dedicated circuit 

outdoor telephone equipped with cast aluminum housing and 

armored handset cord with bell ringers). 

■ Equipment and Operations 

Equipment and operations enhancements include the following: 

— A new release (Version 2.16) of the System Programming 

and Maintenance (SPM) software to support international 

use. 

— Support of PRI connection to DEFINITY‚ Communications 

Systems 

— MLX-10DP telephone, identical to an MLX-10D, except that it 

provides a jack for access to the PassageWay Solution 

and PassageWay Direct Connection Solution application. 

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■ Additional Application Packages, Telephones, 

Adjuncts, and Adapter 

Additional application packages, adjuncts, and adapter 

enhancements include the following: 

— A Digital Announcer Unit, compatible with all call 

management systems and tip/ring applications currently 

available for the MERLIN LEGEND Communications 

System. 

— The HackerTracker system software enhancement to the 

Call Accounting System (CAS) detects abnormal calling 

activity by allowing monitoring of facilities or authorization 

code usage. 

— A new digital Magic On Hold unit is available in three 

configurations: 

— Basic Prerecorded Package 

— Personalized Package 

— Custom Production Package 

— The MERLIN ® Identifier application enables people to 

receive, store, and use information provided by the local 

telephone company, specifically, the telephone number of a 

caller in an area where the service is also supported. 

— An Off-Premises Range Extender (OPRE) supports offpremises 

operation with an off-premises extension capability 

and extended range operation for tip/ring devices as well as 

variable gain to improve voice transmission levels. 

— PagePac ® Plus Loudspeaker Paging Systems do not require 

system adapters. The controller provides eight built-in zones 

(expandable to 56 zones by using up to three 16-zone 

expansion units), group zones, talkback, night bell, operator 

override, tones, door supervision, microphone input, and 

system access security codes as standard features. 

— PassageWay Solution (Release 1.0) software consisting of 

four applications that run with Microsoft ® Windows 3.1 or 

later and provide an interface between an IBM ® -compatible 

personal computer and the MERLIN LEGEND 

Communications System. 

— Four single-line telephones with memory buttons: 710, 715, 

725, and 730. 

— Four specialty handsets compatible with all MLX telephones 

and the 3101 series, 3178-NHL, 8102, and 8110 single-line 

telephones. 

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Release 2.0 Enhancements (October 1992) 




plus the enhancements listed below. 

■ Programming 

Programming enhancements include the following: 

— Extension Copy is a feature that reduces programming time 

by allowing the use of any extension as a template for 

programming another extension or block of extensions 

through centralized telephone programming. 

— Integrated Administration provides a single interface through 

Integrated Solution III (IS III) for programming entries 

common to the MERLIN LEGEND Communications System 

and AUDIX Voice Power. 

— Any SPM Version 2.xx (where xx is replaced by numbers) 

provides a Convert function for use in upgrading the system 

from Release 1.0 or 1.1. This function converts a backup file 

from a Release 1.0 or 1.1 system to Release 2.0 and later 

format, allowing reuse of existing system programming on 

the upgraded system. 

— Forced idle reductions keep system interruptions at a 

minimum. In general, the smallest necessary component is 

forced idle during programming activities. For example, 

renumbering a single extension idles only one extension. 

Only a few systemwide programming activities, such as 

setting the system mode and system renumbering, idle the 

entire system. 


— System operational enhancements include the following: 

— Coverage VMS Off is a feature that prevents incoming 

outside calls from going to voice mail. (All other coverage 

remains active as programmed.) The feature is programmed 

extension by extension, either through extension 

programming or through centralized telephone programming. 

— A Night Service group can be programmed to include either 

extensions or a calling group as members. You should not 

program both individual extensions and a calling group into 

the Night Service group, however, because individuals will 

not have a chance to answer before calling group members 

do. 

— When AUDIX Voice Power sends a Leave Message 

notification to an extension, the system identifies the voice 

mail system as the sender of the message. When the voice 

mail subscriber uses the Return Call feature, the call goes to 

any available voice mail port, not just to the specific port that 

generated the message. This reduces the chance of getting 

a busy port. 

— Coverage receivers can call coverage senders and have the 

call receive coverage treatment. If a receiver calls a sender 

for whom he or she is covering, and the sender is busy or 

unavailable, the call proceeds to other points of coverage. It 

does not come back to the receiver who originated the call. 

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— Enhancements to display prompts include automatic posting 

of a Do Not Disturb message (for MLX display telephones or 

other multiline telephones, a Posted Message button must 

be programmed for the Do Not Disturb message to be posted 

automatically) when a user activates the Do Not Disturb 

feature, and confirmation messages when a user activates 

Hold, Privacy, Saved Number Dial, and Transfer. 

— Direct Inward Dialing (DID) trunk emulation on a T1 facility 

provides up to 24 DID channels on a single DS1 interface, 

instead of requiring 24 separate physical trunks. 

— A telephone user can send a timed flash (switchhook flash) 

on a loop-start trunk call on a System Access (SA) button. 

■ Fax Attendant System 

Fax Attendant is an application for sending and receiving fax 

messages; its interface is similar to the voice mail interface 

provided by AUDIX Voice Power. Fax Attendant System, which 

co-resides with AUDIX Voice Power on the IS III platform, 

provides the following services: 

— Fax Call Coverage. Receives and holds messages for 

subscribers whose fax machines are busy or out of paper. 

This service also allows a subscriber to have a personal fax 

number without having a fax machine. 

— Fax Mail. Allows subscribers to create and use fax 

distribution lists, send and receive fax messages, and record 

personal greetings for incoming fax calls. 

— Fax Response. Prompts callers to select and receive faxes 

from a customer-created menu of choices, using touch-tone 

responses. 

■ 408 GS/LS-MLX Module 

The 408 GS/LS-MLX module (Releases 2.0 and later only) 

combines four line/trunk jacks for ground-start or loop-start 

trunks and eight extension jacks for MLX telephones on a single 

module in the control unit. 

■ Primary Rate Interface (PRI) 

Primary Rate Interface (PRI) enhancements include the 

following: 

— Connectivity to the 5ESS ® Generic 6 

— Multiple incoming calls to directory number 

— Call-by-Call Service Selection 

— Password handling for FTS2000 

— Extension ID as Calling Party Number for Automatic Number 

ID (ANI) 

■ Maintenance 

Maintenance enhancements include the following: 

— Clear descriptions of module test failures 

— Optional printing of hard copy of error logs 

— Display that correlates extension numbers with slot/port and 

logical ID 

— Display showing which slots, trunks, and extensions are 

maintenance busy 

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— Internal digital switching element (DSE) loopback test for all 

modules 

— B-channel loopback test for MLX modules 

— B-channel line or call service states display 

— Error log entries for dual-port RAM errors 




plus the enhancements described in the following sections. 

■ Language Selection 

This selection allows you to program the system for the display 

of prompts, menus, and messages on MLX display telephones 

in English, French, or Spanish. You can also program the 

following options in any of these languages, independently of 

the system language: 

— Individual extensions with MLX telephones 

— System Programming and Maintenance (SPM) 

— System programming reports 

— SMDR report headers 

MLX-10D, MLX-20L, and MLX-28D display telephones and 

MLX-10 nondisplay telephones are available in three separate 

versions, with factory-set buttons in English, Spanish, or 

French. (The MLX-10DP is available in the English version 

only.) In addition, user and operator guides and telephone tray 

cards are available in all three languages. 

■ Programming and Maintenance 

Programming and maintenance enhancements include the 

following: 

— Additional Inspect capability in system programming. 

— Editing capability (Backspace selection) in extension 

programming. 

— Improvements to system reports. 

— An access log that records the last 20 times maintenance or 

system programming has been accessed. 

— Longer (20-second) gap between ring cycles for 

programming mode and Forced Idle tone. 


System operational enhancements include the following: 

— Automatic selection of an SA button when Conference is 

invoked 

(Hybrid/PBX mode). 

— Prompting through Conference feature on MLX display 

telephones. 

— Relocation of the More prompt on the MLX-20L display. 

— Display of the number saved on a programmed Last Number 

Dial or Saved Number Dial button when the button is 

inspected. 

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Design Benefits 

■ SPM 

SPM enhancements include operation in English, French, or 

Spanish, faster backup and restore, and automatic onscreen 

display of reports as they are created, with a Browse capability 

for reading the reports. 

■ Equipment 

Additional equipment includes the 8102 and 8110 analog 

telephones, four headsets, two headset amplifiers, and a 

transparent protective cover for the MLX-10 and MLX-10D 

telephones. The 8102 and 8110 telephones are also compatible 

with Release 1.0. 

■ PF Registration 

PF registration number AS5USA-65646-PF-E is assigned by 

the FCC for operating the MERLIN LEGEND Communications 

System in Hybrid/PBX mode in the United States. (The PF 

registration is also applicable to Release 1.0 systems.) 

Design Benefits 

Modular components allow easy, cost-effective growth in both size 

and function. For upgrades from the MERLIN LEGEND 

Communications System, all wiring and analog MERLIN System 

telephones can be reused. For upgrades from the MERLIN II 

Communications System, certain trunk and extension modules can 

also be reused. The modules are 800, 400 (LS), 400EM, 012 T/R, 

008, and 408. 

Menu-driven system programming maintains the customer’s 

command of business operations. 

Built-in 1200/2400-bps modem allows fast access to the system 

by customers, Lucent Technologies personnel, or authorized 

dealers from a remote location for system programming and 

maintenance. 

Flexible mode of operation saves upgrade costs by allowing 

system configuration in one of three modes: Hybrid/PBX, Key, and 

Behind Switch. (The factory setting on the 3.0 processor board is 

Hybrid/PBX.) 

Connectivity to other systems in the Behind Switch mode 

optimizes existing resources by allowing the system to work as part 

of another MERLIN LEGEND Communications System, System 25, 

System 75, System 85, DEFINITY 75/85, or other communications 

system. The control unit can connect to another system’s control 

unit via either an off-premises telephone (OPT) line or an analog or 

digital tie trunk. 

Digital 2.048-MHz bus supplies a 64-kbps channel on each of the 

216 time slots. 

68EC020 Motorola CPU running at 16 MHz with zero wait states 

provides fast system performance. 

Memory data retention saves time by ensuring that system and 

extension programming information is retained for five (5) days, 

depending on the system configuration, in case of power failure or 

system shutdown. 

Integrated voice and data capabilities allow users to talk while 

transmitting data at speeds up to 64 kbps. 

Issue 1 

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Environmental Specifications 

DS1 interface can be configured for connection of either T1 or PRI 

for basic call control with the 4ESS or 5ESS PRI service 

specifications. 

Basic Rate interface (BRI) S/T protocol supports premier digital 

multiline (MLX) telephones with superior display capabilities and 

supports the ISDN terminal adapter Data Module for the connection 

of adjuncts. 


The control unit requires a regulated environment and can be 

located in any room or closet that is temperature-controlled and 

clean. Do not mount the control unit where it will be exposed to direct 

sunlight. 

In addition, the control unit should not be co-located with air 

conditioning or ventilation units, compressors, fans and blowers, 

heaters, arc welders, or other machinery that produces electrical 

interference. 

The control unit is mounted on a Lucent Technologies pre-drilled 

backboard. 

Once installed, it is important to keep the control unit site clear of 

hazards, such as stacked paper or boxes, that block ventilation. 

Installing any machinery in the vicinity of the control unit should be 

avoided. If any pollution-producing work (such as sanding or spray 

painting) is to be done in the area, care should be taken to protect 

the unit. 

The following table gives the environmental specifications for the 

control unit. 

Control Unit 

Fully loaded basic carrier 

Weight: 45 lb. (20.4 kg) 

Dimensions: 14 inches wide x 23 inches high x 12 inches 

deep 

(35.6 cm x 58.4 cm x 30.5 cm) 

Fully loaded 2-carrier system 

(basic carrier plus 1 expansion carrier) 

Weight: 90 lb. (40.8 kg) 


deep 

(63.5 cm x 58.4 cm x 30.5 cm) 

Fully loaded 3-carrier system 

(basic carrier plus 2 expansion carriers) 

Weight: 135 lb. (61.2 kg) 


deep 

(94 cm x 58.4 cm x 30.5 cm) 

Mean Time between Failures 

(mean/average time the system is expected to operate before any 

type of failure occurs) = 2.4 years for a system configured with 24 

trunks and 50 stations (extensions). 

Issue 1 

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Backboard Mounting Hardware Requirements 

This refers to the types of wall construction to which the backboard 

will be attached. 

Type of material Mounting Hardware 

Wood surface Wood screws 

Concrete surface, brick, cinder block Masonry anchors 

Plaster, plasterboard Toggle bolts 

Sheet-metal surface Sheet-metal screws 

Hardware has a combined pullout force of 650 lb. (294.8 kg). When 

mounting to sheet-metal walls, attach to structural members. 

Location 

Within 5 feet (1.5 m) of dedicated AC power outlet (1 plug per 

carrier). 

Within 1000 cable feet (304.8 m) of telephones. 

Heat Dissipation 

Fully loaded basic carrier 500 Btu/hr (35 cal/sec) 

Fully loaded 2-carrier system 1000 Btu/hr (70 cal/sec) 

(basic carrier with one expansion carrier) 

Fully loaded 3-carrier system 1500 Btu/hr (105 cal/sec) 

(basic carrier plus two expansion carriers) 

Power Requirements 

Basic carrier 117 VAC 60 Hz -15% to 10% 5.4A 

2-carrier 117 VAC 60 Hz -15% to 10% 10.8A 

3-carrier 117 VAC 60 Hz -15% to 10% 16.2A 

Temperature/Humidity Range 

40°–104°F (4°–40°C) 

20%-80% relative humidity 

Ventilation Clearances 

1 inch (2.5 cm) on right and left sides 

Radio Frequency Interference, Tolerance 

1.0 V/m 

Electromagnetic Interference (EMI) 

To reduce electromagnetic interference emissions (possible 

interference problems with handheld telephones), check the date of 

manufacture of the CPU (517A27) units. If they were manufactured 

before April, 1993, replace them with a later version. 

! CAUTION: 

■ For the control unit, do not use an AC outlet that is controlled 

by a wall switch or some other switch. 

■ Use an approved ground (AC receptacle for 3-prong plug). 

■ Do not install the control unit outdoors. 

■ Do not place the control unit near extreme heat (furnaces, 

heaters, attics, or direct sunlight). 

■ Do not expose the control unit to devices that generate 

electrical interference (such as arc welders or motors). 

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Power and Grounding 

■ Do not place anything on top of carriers. 

■ Do not install the control unit under any device that may drip 

fluid, such as an air conditioner. 

■ Do not expose the control unit to moisture, corrosive gases, 

dust, chemicals, spray paint, or similar materials. 


Proper power and grounding are essential for correct and safe 

functioning of the system. 

Power Specifications 

The system control unit plugs into a 117-VAC outlet. To avoid 

accidental disconnection of the system, this outlet should not be 

controlled by a wall switch. 

Each carrier unit requires its own power supply. Each power supply 

requires a maximum current of 5.4 amps. Therefore, if expansion 

carrier units are added to the system, extra AC outlets may be 

needed. 

Grounding Requirements 

Proper grounding of the installation site protects the system against 

the following: 

— Lightning 

— Power surges 

— Power crosses on outside lines/trunks 

— Electrostatic discharge (ESD) 

The local telephone company is responsible for providing protection 

of outside lines/trunks at the entrance to the site. The protection 

should consist of the following: 

— Carbon blocks or gas discharge tubes connected to an 

approved ground 

— Adequate bonding of the outside line/trunk protector ground 

and the power company ground 

! WARNING: 

An improper ground can result in equipment failures and 

service outages. Verify that the AC power uses an approved 

ground for its primary ground, that all voltage-limiting devices 

are grounded to an approved ground, and that the ground is 

one of the approved grounds listed below. 

The following is a list of approved grounds, starting with the most 

preferred: 

— Building steel. 

— Acceptable water pipe, must be a metal, underground water 

pipe at least 1/2-inch (30.4 cm) in diameter, and in direct 

contact with the earth for at least 10 feet (3 m). 

— It must be electrically continuous so that the protector ground 

is connected. (Check for insulated joints, plastic pipe, and 

plastic water meters that might interrupt electrical continuity.) 

Issue 1 

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— A metallic underground water pipe must be supplemented by 

the metal frame of the building, a concrete-encased ground, 

or a ground ring. 

— Other local metal underground systems or local underground 

structures such as tanks and piping systems. 

— Rod and pipe electrodes, a 5/8-inch (1.6-cm) solid rod or 

3/4-inch (1.9-cm) conduit or pipe electrode driven to a 

minimum depth of 8 feet (244 cm). 

— Plate electrode, a minimum of 2 square feet (61 square cm) 

of metallic surface exposed to the exterior soil. 

— Concrete-encased ground, which must be an electrode, 

consisting of one of the following: 

— At least 20 feet (6.1 m) of one or more steel reinforcing 

rods, each being at least 1/2-inch (1.27 cm) in diameter. 

— 20 feet (6.1 m) of bare copper conductor not smaller than 

#4 AWG, encased in 2 inches (5 cm) of concrete. This 

electrode must be located within and near the bottom of a 

concrete foundation or roofing that is in direct contact with 

the earth. 

— Ground ring, consisting of at least 20 feet (6.1 m) of bare 

copper conductor not smaller than #2 AWG, encircling the 

building. The ground ring must be in direct contact with the 

earth and buried at least 2.5 feet (77 cm) below the earth’s 

surface. 

! WARNING: 

Do not use a metal underground gas piping system. This is a 

safety risk. 

For most power surges, the following standard grounding 

requirements provide adequate lightning and surge protection: 

— Properly wired/grounded/bonded outside line protectors 

— Properly wired/grounded AC outlet 

— Properly grounded single-point ground bar 

— Properly wired connection between single-point ground and 

power supplies 

Additional Power Surge Protection 

The 391C1, 391A3, 391A2, and 391A1 power supplies have built-in 

AC line protection. This built-in protection handles almost all 

situations. 

Occasionally, additional protection may be needed if the customer is 

located in a heavy lightning area. The following products are 

available: 

— The 147A protector provides AC surge protection for 

In-Range Out-of-Building (IROB) extensions. This protector 

can also provide surge protection for the 391A power supply 

module in heavy lightning areas. 

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Control Unit Interfaces 

— The 145D protector provides AC surge protection for the 

entire system, including the power supply module. One unit 

provides protection for six outlets. 

— The 146C protector provides Central Office (CO) line surge 

protection. One unit covers four CO lines. 

Complete installation instructions are provided with the surge 

protectors. 

Control Unit Interfaces 

Interface Applications 

BRI S/T 1 Control unit to MLX telephone 

ISDN Terminal Adapter 

DS1 Control unit to the following services: 

T1 

Emulated tie trunk 

Emulated DID 

Emulated loop-start 

Emulated ground-start 

PRI services 

ACCUNET ® switched digital service 

MEGACOM ® WATS 

MEGACOM 800 

Software Defined Network (SDN) 

MultiQuest ® 900 number services 

Connectivity to 5ESS Generic 6/7/8/FTS 2000 

Multiple incoming calls to directory number 

Call-by-Call Service Selection 

Password handling for FTS 2000 

SID-ANI as Calling Party Number 

RS-232-C Control unit to PC connected to 

system programming port 

Control unit to Lucent Technologies model 

572 printer, PC with CAS, or CAT connected 

to RS-232-C port 

Signaling 

Channel 

Rate 

16 kbps (D) 

64 kbps (B) 

64 kbps (B) 

and (D) 

64 kbps 

2400 bps 

or 

1200 bps 

1200 bps 

1 Call handling derived from CCITT recommendation Q.931. 

Audio/ 

Data 

Rate 

2400 bps 

or 

1200 bps 

1200 bps 

ATL Control unit to analog multiline telephone 40kHz 300– 

3400 Hz 

Tip/Ring Control unit to single-line 

telephone, modem, fax, OPT, or 

voice mail system 

ETR Control unit to ETR telephone 

or MLS telephone 

40kHz 300– 

3400 Hz 

40kHz 300– 

3400 Hz 

Issue 1 

April 1999 

37



Network Interface Requirements 

Network Interface Requirements 

Facility 

Network 

Line/Trunk Type Interface Code Interface 

Loop-start 02LS2 RJ11C, RJ14C, RJ21X 

Ground-start 02G S2 RJ11C, RJ14C, RJ21X 

DID 02RV2-T RJ11C, RJ14C, RJ21X 

OPT OL13C RJ11C, RJ14C 

Tie TL31M RJ2GX 

T1 04DU9-B 

04DU9-C 

RJ48C/X 

PRI 04DU9-BN 

(D4 with AMI) 

FCC Registration 

DOC Registration 

04DU9-DN 

(D4 with B8ZS) 

04DU9-IKN 

(ESF with AMI) 

04DU9-ISN 

(ESF and B8ZS) 

RJ48C/X 

BRI 021S5 RJ49 

Registration Number REN Type 

AS593M-72682-MF-E 1.5A Multi-function 

AS593M-72914-KF-E 1.5A Key only 

AS5USA-65646-PF-E 1.5A Hybrid/PBX 

DOC Certification No. CSA Certification No. Load No. 

230-4095A LR-56260 6 

Issue 1 

April 1999 

38



Hardware and Software Capacities 


You can configure the system as a stand-alone unit or as part of a 

private network. Maximum system capacities are as follows: 

— Up to 108 simultaneous two-party conversations 

NOTE: 

If more than 108 conversations are in progress at the same 

time, blocking can occur. 

— Up to 80 line/trunk jacks, including loop-start, ground-start, 

DID, tie, and DSI 

— Up to 400 extension endpoints that support a combination of 


— Up to 272 physical extension jacks for telephones and 

adjuncts 

— Up to 200 logical digital data ports (through ISDN terminal 

adapters connected to jacks on the MLX module) 

providing RS-232 connections to data terminals and 

personal computers 

— System call-handling capability of 3828 hundred call seconds 

per hour (ccs/hr) 

— Up to three 100D DS1 modules, maximum two per carrier; 

the 24 channels on each 100D DSI module count toward the 

80 line/trunk capacity 

— Up to five 800 NI-BRI modules, maximum two per carrier 

(Release 4.0 and later) 

— One CTI link when operating in Hybrid/PBX mode 

The system has a total capacity of 352 physical jacks (80 outside 

lines/trunks plus 272 extensions); however, each MLX module 

extension jack supports two logical endpoints (extension devices 

that can operate simultaneously and independently of each other). 

For example, an MLX telephone with a Multi-Function Module 

(MFM) plugs into one extension jack, but the jack supports both the 

telephone and the equipment (for example, a fax or an analog 

modem) connected to the MFM. 

Similarly, although the 100D module has only one jack, it can serve 

up to 24 endpoints (emulated lines/trunks or PRI lines/trunks). Thus, 

you can configure the system to connect up to 80 lines/trunks and 

400 extension endpoints—a total of 480 endpoints. 

The next table, Hardware and Software Capacities, lists the 

hardware and software capacities of the system. Constraining 

Factors appear with a checkmark (✓) and are explained at the end 

of the table. 

Issue 1 

April 1999 

39





Limit 

Constraining 

Factor 

100D Module (maximum 2 per carrier) 3 

800 NI-BRI Module 

(maximum 3 per carrier) 

Account Codes 

5 

Characters per code 

Allowed/Disallowed Lists 

16 

Number of lists 

8 

Entries per list 

10 

Digits per entry 

7 

Authorization Codes 

400 

Digits per code 

Automatic Route Selection (ARS) 

11 

Number of ARS tables 

16 

Subpatterns per table 

2 

Routes per subpattern 

6 

Entries per table 

100 

Entries across all tables 

1600 

Default tables 

4 

Callback Calls in Queue 

Calling Groups 

64 

Number of groups 

Members per group 

32 

Local extensions only 

20 ✓ 

Non-local extensions only 

1 ✓ 

Total agents and supervisors 

200 

Total supervisors 

8 

Groups per member 

1 

Primary delay announcements per system 

200 ✓ 

Secondary delay announcements per system 32 ✓ 

Primary delay announcements per group 

10 

Secondary delay announcements per group 

1 

Groups per delay announcement 

32 

External alerts per group 

1 

Coverage groups per group 

Priority Queuing 

1 

Support Group 

31 home 

Home Group 

1 support 

Carriers 

3 

Line/trunk and extension module slots per 

✓ 

basic carrier 

Line/trunk and extension module slots per 

5 

expansion carrier 

Maximum slots available for 

6 

line/trunk and extension modules 

17 

Coverage Groups 


Senders per group 

Groups per sender 

Receiver buttons per group 

Groups per QCC receiver 

30 

400 

1 

8 

30 

✓ 

Issue 1 

April 1999 

40




Hardware and Software Capacities (Continued) 

CTI Link 1 ✓ 

Data Hunt Groups 




Direct Inward Dialing 

Number of blocks 

Number of trunks 

Directories 

System Directory 

Listings 

Extension Directory 

Listings 

Personal Directory (MLX-20L only) 

Listings 

32 

20 

1 

2 

80 

1 

130 

1 

200 

48 

50 

Endpoints (devices) 400 

Extensions 

Total physical jacks 

Total endpoints 

Limit 

200 

400 

Constraining 

Factor 

Fax Machines with Message Waiting 16 ✓ 

Lines/Trunks 80 

Message Waiting Lamp Messages 

Night Service 

1499 

Groups 

8 


400 

Calling groups per group 

1 


8 

Emergency Allowed List entries 

10 

Park codes (number of codes) 8 

Personal Lines 64 

Pool Buttons 

Ports (not simultaneously) 

64 

Voice Announce to Busy extensions 

200 

Voice Messaging interface (VMI) 

24 ✓ 

ISDN Terminal Adapter 

200 

Paging 

3 

Primary delay announcements 

200 ✓ 

Secondary delay announcements 

Remote Access 

32 ✓ 

Number of barrier codes 

16 

Digits per code, systemwide 

Service Observing Groups 

4–11 


16 

Observers per group 

1 ✓ 


Shared System Access Buttons 

200 ✓ 

Number of buttons per principal extension 27 

Issue 1 

April 1999 

41



Constraining Factors 

Hardware and Software Capacities (Continued) 

Speed Dial 

Personal Speed Dial 

Entries per telephone 

Entries per system 


System Speed Dial 

Entries per system 


System Operating Consoles 

Direct-line consoles (DLCs) 

MLX-20L or MLX-28D 

BIS-22D, BIS-34D, or MERLIN II 

System Display Consoles 

QCCs 

Combination of DLCs plus QCCs 

DSSs 

Number of consoles per module 

408 GS/LS-MLX, 408GS/LS-ID-MLX, or 

008 MLX 

016 MLX 

408 (LS-ATL) or 008 (ATL) 

System Programming Equipment 

MLX-20L 

RS-232 jack for PC with SPM or WinSPM 

Modem (built-in processor module) 

Telephones (not simultaneously) 

Analog multiline 

Without Voice Announce to Busy 

With Voice Announce to Busy 

MLX-20L 

All other MLX telephones 

(with/without ISDN terminal adapter/MFM) 

Single-line 

ETR/MLS 

Power failure transfer 


Limit 

24 

1200 

28 

130 

40 

This section describes the constraining factors that limit the 

capabilities supplied in the previous table. 

Calling Groups 

Members of groups. QCCs cannot be members of calling groups 

because the QCC position is set up as a system operator and has 

its own queue, which is different from the group’s queue. 

Members per group. The maximum number of local extensions in a 

calling group is 20. The maximum number of non-local extensions 

in a calling group is 1. A calling group cannot contain both local and 

non-local extensions. 

8 

8 

4 

8 

16 

2 

4 

2 

1 

1 

1 

136 

68 

48 

200 

200 

200 

20 

Constraining 

Factor 

Two-Party Conversations 108 ✓ 

Voice Messaging Systems 24 

✓ 

✓ 

✓ 

✓ 

✓ 

✓ 

✓ 

✓ 

✓ 

Issue 1 

April 1999 

42




Primary and secondary delay announcements per system. With 

Release 5.0 and later systems, up to 10 primary and one secondary 

announcement device can be designated for each calling group. 

Each announcement device decreases the 200 tip/ring station 

capacity. 

Carriers 

The first slot of the basic carrier is used for the processor module, 

with a maximum of 5 port/board slots. 

Coverage Groups 

Senders per group. QCCs cannot be senders because they do not 

have coverage available and use Position-Busy instead. 

CTI Link 

One CTI link is supported in Hybrid/PBX mode only. 

Fax Machines with Message Waiting 

The system can support more than 16 fax machines, but those in 

excess of 16 cannot use fax message waiting indication. 

Ports (not simultaneously) 

Voice Messaging Interface. Although the system software supports 

up to 24 VMI ports, all VMI ports must be in the same calling group, 

and the maximum number of extensions in a calling group is 20. 

Service Observing Groups 

A Service Observer station must be an MLX telephone (except QCC 

or CTI link). A Service Observing group member station can be any 

telephone except QCC or CTI link. The maximum number of 

members per Service Observing group is equal to the maximum 

number of extensions in the system. 

NOTE: 

Service Observing may be subject to federal, state, or local 

laws, rules, or regulations or require the consent of one or 

both of the call parties. You must check in your jurisdiction and 

comply with all applicable laws, rules, and regulations before 

using this feature. Failure to comply may result in severe 

penalties. 

Speed Dial 

Personal Speed Dial. Single-line and 5- or 10-button telephones. 

System Operator Consoles 

DLCs. Two consoles are allowed for each 408 MLX, 008 MLX, or 

analog multiline module, and four consoles are allowed for each 016 

MLX module (Release 7.0 and later). A maximum of eight DLC 

consoles are allowed per system. Up to two DSSs can be attached 

to an MLX operator console, and one is built into the MERLIN II 

System Display Console. 

QCCs. Two consoles are allowed for each 408 MLX or 008 MLX 

module, and four consoles are allowed for each 016 MLX module 

(Release 7.0 and later). A maximum of four QCC consoles are 

allowed per system. 

Issue 1 

April 1999 

43




System Programming Equipment 

Remote access overrides onsite programming except during 

backup or restore. 

Telephones (not simultaneously) 

MLX-20L. RAM limit and the total includes the MLX-20L telephone 

used for system programming. 

All other MLX telephones. RAM limit. An MFM and an ISDN terminal 

adapter cannot be connected to the same telephone (including the 

MLX-20L) at the same time. 

Single-line. Software dial plan limit. 

Power failure transfer. 1 for each 4 LS or GS line/trunk jacks. 

ETR/MLS. RAM limit. 

Two-Party Conversations 

216 time slots. 

Issue 1 

April 1999 

44



Ordering Codes 


Component 

MODELS 

MERLIN LEGEND R7 

PEC/SAP Comcode App. Code 

Control Unit 6140-CU7 

R7.0 Processor (CKE4) 108424136 517P33A 

Power Supply Module 

Backplane/Basic Housing 

107793275 391C1 

and Carrier 108059304 403J Wall 

CU Cover 106905953 18A 

Empty Filler Module 107005720 

Backup Card 107779878 10A2 

WinSPM CD ROM – Customer 408059376 555-670-804 

Customer Ref. CD-ROM 1 System Manager Quick 

108370347 555-670-800 

Reference (paper) 108370321 555-670-119 

Note: As of 1/18/99, bundles are no longer offered. 

UPGRADES 

MERLIN LEGEND Hardware Upgrade— 

(ships new CPU) R1/R2/R3 (installs prior 

to April 1998) /R4/R5/R6.0 to R7 6141-U7LA 




Customer Ref. CD-ROM1 System Manager Quick 

108370347 555-670-800 

Reference (paper) 

MERLIN LEGEND Software Upgrade— 

108370321 555-670-119 

R3.1 (since April 1998) /R6.1 to R7 2 6141-119A 

Forced Install Card 108387929 10J1 



108370347 555-670-800 


Note: To Upgrade from MERLIN II to R7, use MERLIN LEGEND Control Unit 

ordering codes (6140-CU7). 

MERLIN LEGEND Upgrade—Free Hardware 

Upgrade from R5/R6 to R73 6141-U7LP 



WinSPM CD ROM - Customer 408059376 555-670-804 


108370347 555-670-800 

Reference (paper) 

MERLIN LEGEND Upgrade—Free 

108370321 555-670-119 

Software Upgrade from R6.1 to R73 6141-119P 

Forced Install Card 108387929 10J1 



108370347 555-670-800 


ADDITIONAL CONTROL UNIT COMPONENTS 

Power Supply 61477/A 107779878 391C1 

2 MB Blank PCMCIA 

61475/A 

Backup/Restore Card 

107779878 10A2 

4 MB Blank PCMCIA 

61501 

Backup/Restore Card 

107245243 10A1 

Customer Ref. Paper Manuals 61612/A2 108370255 555-670-100 

SPM Version 7.15 – DOS 61530/A 108411273 

SPM Version 7.15 – UNIX for IS 61550A 108411281 

WinSPM CD ROM – External Use 6140-SPM 408059376 555-670-802 

Issue 1 

April 1999 

45




WinSPM Floppy – External Use 

WinSPM CD ROM – 

6141-SPM 408059384 555-670-803 

Internal Services Use 

WinSPM Floppy – 

408059392 555-670-804 

Internal Services Use 408059400 555-670-805 

Expansion Unit 

Expansion Wall Mount with 

61490/A 

102799 

Top/Front Cover 107007122 403H 

Power Supply 107793275 391C1 

Top/Front Cover (Choose One) 

Cov99 

106905953 18A 

5 (No Covers) 

Cov01 (One Top/One Front) 

Cov02 (Two Top/Two Front) 

Empty Module (Choose One) 

MOD90 

107005720 19A 

4 Ordering Codes (Continued) 

Component PEC/SAP Comcode App. Code 

(No Module) 

MOD01 (One Module) 

Kit of Parts (Cover Labels and Ferrite 

Cores; not in PEC 61490) 

Plastic Backboard Hardware 

107005027 D182764 

Template 847009206 

Backboard (31.5’’ x 27’’) 847007523 

Shipping Container 847087376 

Shipping Tray 847087392 

Shipping Insert (pair) 847087384 

Network X-Conn: RJ-21X 403613003 

Station X-Conn: BR2580-66 Block 

Line/Trunk and Extension Modules 

405464777 

008 (ATL) 61485/A 105351092 517B3 

008 MLX 61486/A 108333717 517c21 

008 OPT + Ring Generator 61479/A 107731994 517E28 

012 (T/R) + Ring Generator 61494/A 107989584 517J13 

016 (T/R) with 4 TTRs 61507/A 108359571 517D34 

016 ETR with 4 TTRs 61551/A 108333659 517A54 

016 MLX 61511/A 108333659 517A54 

100D(DS1) 61491/A 108044769 517M15 

800 DID 61488/A 108318478 517G20 

800 NI-BRI 61510/A 108318494 517B35 

400EM (tie trunk) 61492/A 108314261 517D14 

400 GS/LS/TTR 61483/A 107091399 517C18 

408 GS/LS (ATL) 61481/A 107091407 517D26 

408 GS/LS-ID-MLX 61505/A 108333733 517E29 

800 DID with 2 TTRs 61488/A 108318478 517G20 

800 GS/LS-ID ICL with 4 TTRs 61502/A 108357609 517B31 

Vintage Line/Trunk and Extension Modules 

408 LS/ATL 61482 105512495 517C1 

INACTIVE Models/Bundles and Modules 

MERLIN LEGEND R3 

6140-C31 

Control Unit (Inactive) 

105846 


CKE4 Processor 108182643 517D33A 

Translation Card 107245243 10A1 

Backplane 107007114 403G 

Customer Ref. Manuals 108251877 

MERLIN LEGEND MLX/ATL 6140-61D 

Bundle (Inactive) 

106711 

R6.1 Processor (CKE4) 108282765 517M33A 



SPM–DOS 6.25 108389628 TBD 

Backplane 108059304 403J Wall 

CU Cover (Attribute: COV01) 106905953 18A 

Empty Module (Attr: MDL01) 107005720 

Issue 1 

April 1999 

46




408 GS/LS-MLX Mod 

(QTY: 2) 108236902 517D29 

008 ATL Module 105351092 517B3 

Customer Ref. CD-ROM1 (Attribute: DOC52) 108289034 555-661-800 

Customer Ref. Paper Manuals2 (Attribute: DOC51) 

Network Ref. Paper Manual 

108303264 555-661-100 

(Attribute: NRD01) 108289703 555-661-150 

MERLIN LEGEND 016/ATL/MLX 6140-61F 


106712 




SPM–DOS 6.25 108389628 TBD 




408 GS/LS-MLX Module 108236902 517D29 

408 GS/LS/ATL Module 107091407 517D26 

016 T/R Module 107856551 517C34 




108303264 555-661-100 

(Attribute: NRD01) 108289703 555-661-150 

MERLIN LEGEND 016/MLX 6140-61G 


106713 




SPM–DOS 6.25 108389628 TBD 



Empty Module (Attr: MDL01) 

408 GS/LS-ID-MLX Mod 

107005720 

(QTY: 2) 108236902 517D29 

016 T/R Module 107856551 517C34 




108303264 555-661-100 

(Attribute: NRD01) 108289703 555-661-150 

MERLIN LEGEND 3150 DS1 CSU 6140-61I 


106714 




SPM–DOS 6.25 108389628 TBD 




T1 ESF CSU 107564510 

DS1 Module 108044769 517M15 

DB15-D515 Screw Slide Latch 107369324 

CJ48M-RJ48M Cable 107369274 


Customer Ref. Paper Manuals2 Ordering Codes (Continued) 


(Attribute: DOC51) 108303264 555-661-100 

Issue 1 

April 1999 

47




Ordering Codes (Continued) 

Component 



(Attribute: NRD01) 108289703 555-661-150 

MERLIN LEGEND DS1 DSU/ 6140-61J 

CSU Bundle (Inactive) 

106715 




SPM–DOS 6.25 108389628 TBD 




T1 DSU/CSU 107563983 

DS1 Module 108044769 517M15 

DB15-D515 Screw Slide Latch 107369324 

CJ48M-RJ48M Cable 107369274 

CA Assembly DR 107369340 

MTG-DR Bracket 107369803 




108303264 555-661-100 

(Attribute: NRD01) 

MERLIN LEGEND 012 to 016 T/R 

108289703 555-661-150 

Trade-in Package (Inactive) 6141-T40A 

016 T/R Module 107856551 517C34 

Customer Ref. Paper Manuals2 108303264 555-661-100 

MERLIN LEGEND MLX/012 T/R 6140-31C 


105845 




CKE4 Processor 

408 GS/LS-MLX Mod. 

108182643 517D33A 

(QTY: 2) 108236902 517D29 

012 T/R Module w/Ring Gen. 107989584 517J13 (28) 


MERLIN LEGEND MLX/ATL 6140-31D 


105844 




CKE4 Processor 

408 GS/LS-MLX Mod 

108182643 517D33A 

(QTY: 2) 108236902 517D29 

008 ATL Module 105351092 517B3 


MERLIN LEGEND MLX/ATL/012 6140-31E 

Package (Inactive) 

105843 

CKE4 Processor 108182643 517D33A 




408 GS/LS-MLX Module 108236902 517E29 

012 T/R Module w/Ring Gen. 107989584 517J13 

408 GS/LS/ATL Module 107044877 517C26 

Customer Ref. Manuals 

MERLIN LEGEND Upgrade— 

R1/R2 to R3 (Inactive) 

108251877 

R3.1 Processor 107752693 517D33 


Issue 1 

April 1999 

48




SPM—UNIX 107741266 

SPM—DOS 107741258 

R3.0 Customer Ref. Manuals 

MERLIN LEGEND Upgrade— 

M II to R3 (Inactive) 

107713679 

R3.1 Processor 107752693 517D33 

Blank Translation Card 

Kit of Parts (Cover Labels and 

107245243 10A1 

Ferrite Cores) 107005027 D182764 

R3.0 Customer Ref. Manuals 

MERLIN LEGEND R3 to R3.1 

Upgrade (Inactive) 

107713679 

Forced Installation Card 107752677 10B2 

Doc Release Notes 

Telephones 

MLX Telephones 

MLX-5 

107747479 

® 

English (black) 3156-0BB 107894719 7712D05D-003 

English (white) 

MLX-5D 

3156-0BW 107894727 7712D05D-264 

® 

English (black) 3156-0DB 107894735 7712D06D-003 


MLX-10 

3156-0DW 107894743 7712D06D-264 

English (black) 3156-02B 107108722 7712D01D-003 

English (white) 3156-02W 107108748 7712D01D-264 

French (black) 3156-F2I 107108797 7712D01D(29)-003 

French (white) 3156-F2I 107108789 7712D01D(29)-264 

Spanish (black) 3156-S2I 107108755 7712D01D(22)-003 

Spanish (white) 

MLX-10D 

3156-S2I 107108771 7712D01D(22)-264 







MLX-10DP 

3156-S3I 107108912 7712D02D(22)-264 



MLX-16DP 

3156-06W 107108953 7712D04D-264 

® 






Spanish (white) 3156-S7I 106987456 7715D01D(22)-264 



East. Europe (black) 3156-S7I 106987506 7715D01D(22)-003 

East. Europe (white) 

MLX-20L 

3156-S7I 106987514 7715D01D(22)-264 







MLX-28D 

3156-S5I 107109001 7713D01D(22)-264 






Spanish (white) 3156-S4I 106613607 7713D02D(22)-264 

Issue 1 

April 1999 

49





Component 

MLX Secure Telephones 

MLX-10DS 


English (black) 

MLX-28DS 

3156-03S 107185076 7712DO2D1-003 

English (black) 

MLX-20LS 

3156-04S 107185050 7713D02D1-003 

English (black) 3156-05S 107185068 7713D01D1-003 

Fiber Interface Card 

406981217 93030.2 FIB INT 

with Ring Generator 

Chassis with Power 

61393 

PRN 

Supply, Blank Cover 6139-SFS 406981225 93030.8C MINI 

800 LS Card 

Inactive MLX Telephones 

MLX-5 

61394 406981241 903030.3 2 WIRE 

PRN 

French (black) 107926834 7712D05D(29)-003 

French (white) 107926842 7712D05D(29)-264 

Spanish (black) 107926859 7712D05D(22)-003 

Spanish (white) 107926867 7712D05D(22)-264 

Hungarian (black) 107926875 7712D05D(30)-003 

Hungarian (white) 

MLX-5D 

107926883 7712D05D(30)-264 

French (black) 107926891 7712D06D(29)-003 

French (white) 107926909 7712D06D(29)-264 

Spanish (black) 107926917 7712D06D(22)-003 

Spanish (white) 107926925 7712D06D(22)-264 

Hungarian (black) 107926933 7712D06D(30)-003 

Hungarian (white) 

ETR (PARTNER) 

107926941 7712D06D(30)-264 

ETR-6 (black) 3158-04B/A 107854788 7311H12A-003 

ETR-6 (white) 3158-04W/A 107854796 7311H12A-264 

ETR-6 (gray) 3158-04G/A 107854804 7311H12A-323 

ETR-18 (black) 3158-05B/A 107854812 7311H13A-003 

ETR-18 (white) 3158-05W/A 107854820 7311H13A-264 

ETR-18 (gray) 3158-05G/A 107854838 7311H13A-323 

ETR-18D (black) 3158-07B/A 107854846 7311H14A-003 

ETR-18D (white) 3158-07W/A 107854853 7311H14A-264 

ETR-18D (gray) 3158-07G/A 107854861 7311H14A-323 

ETR-34D (black) 3158-08B/A 107854054 7515H04A-003 

ETR-34D (white) 3158-08W/A 107854062 7515H04A-264 

ETR-34D (gray) 

MLS (Inactive) 

3158-08G/A 107320749 7515H04A-323 

MLS-6 (black) 3151-04B/A 107092165 

MLS-6 (white) 3151-04W/A 107092181 

MLS-12 (black) 3151-05B/A 107092116 

MLS-12 (white) 3151-05W/A 107092124 

MLS-12D (black) 3151-06B/A 107092157 

MLS-12D (white) 3151-06W/A 107092132 

MLS-18D (black) 3151-07B/A 107092215 

MLS-18D (white) 3151-07W/A 107092207 

MLS-34D (black) 3151-08B/A 106927551 

MLS-34D (white) 3151-08W/A 106927569 

Analog Multiline Telephones (black) 

BIS-10 3165-10B/A 107137671 7313HO1C-003 

BIS-22 3166-22B/A 107137689 7314HO1C-003 

BIS-22D 3166-DSB/A 107623449 7315HO1F-003 

BIS-34D 3167-DSB/A 107635476 7317HO1F-003 

Inactive Analog Multiline Telephones (black) 

MLC-5 105515332 7312HO1C-003 

5-Button 105217426 Z7302H01D-003 

10-Button 106641079 Z7303H01D-003 

10-Button HFAI 106641053 Z7309H01C-003 

34-Button Deluxe 106641046 Z7305H02D-003 

34-Button BIS 106641087 Z7305H03D-003 

34-Button 106641061 Z7305H01B-003 

Issue 1 

April 1999 

50






34-Button BIS/DIS 106641095 Z7305H04C-003 

MERLIN PFC (ATL) 106681562 SET COMM 50A 

PFC paper 

Single-Line Telephones 

406956367 

2500 YMGL 3101-KFD/A 

Black 107005043 2500YMGL-003 

Misty cream 

2500 YMGM 

107005050 2500YMGL-215 

Black 107732422 2500YMGM-003 

Misty cream 107732430 2500YMGM-215 

2500 MMGL 3101-KBD/A 

Black 107023236 2500MMGL-003 

Misty cream 

6210 

107023277 2500MMGL-215 

Deep gray 3198-10G/A 

Lucent white 

6220 

3198-10W/A 

Deep gray 3198-20G/A 

Lucent white 

Inactive Single-Line Telephones 

2500 YMGK 

(message waiting, recall, 

touch-tone, desk) 

3198-20W/A 

Black 105480578 2500YMGK-003 

Misty cream 

2500 MMGK 

(recall, touch-tone, desk) 

105480560 2500YMGK-215 

Black 105414130 2500MMGK-003 

Misty cream 

2500 MMGJ 

(touch-tone, desk) 

105414122 2500MMGK-215 

Black 105414155 2500MMGJ-003 

Misty cream 

2554 MMGJ 

(touch-tone, wall) 

105414148 2500MMGJ-215 

Black 105480081 2554MMGJ-003 

Misty cream 

500 MM 

(rotary, desk) 

105480032 2554MMGJ-215 

Black 103870234 500MM-03 

Ivory 103870226 500MM-50 

Beige 

554 BMPA 

(rotary, wall) 

103870267 500MM-60 

Black 103823498 554BMPA-3 

Ivory 103823506 554BMPA-50 

8110M Analog Voice 3193-001 

Black 107535841 8110A01D-003 811 

Kit (4 black sets) 107538399 8110A01D-003 

White 107535858 8110A01D-264 811 

Kit (4 white sets) 107538401 8110A01D-264 

8102M Analog Voice 3192-001 

Black 107538357 8102A01C-003 810 

Kit (4 black sets) 107538373 8102A01C-003 

White 107538365 8102A01C-264 810 

Kit (4 white sets) 107538381 8102A01C-264 

8101 Analog Voice 3192-101 

Black 107730475 8101A01-B003 

White 

Wireless Telephones 

107730483 8101A01-B264 

BC 905 Business Cordless 3206-02B 1081660 59 

Battery 32091 407759729 

Belt Clip 3206-CLP 847903614 

Issue 1 

April 1999 

51





Component 

MDW 9031P TransTalk 

Wireless Telephone Set 

(stand-alone product 

shipped w/ power pack) 


Black 

MDW 9031P TransTalk 

Wireless Telephone Set 

(sets for use with wireless 

carrier assembly) 

3204-07B 

Black 

TransTalk Wireless 

3204-W7B 

Carrier Assembly 3204-CR3 117A1 

Headset 3122-042 

Headpiece 407713718 

QD Cord 

Headset (packaged with 

407714401 

an adapter) 3122-043 

Headpiece 407720739 

QD Cord 

Battery Pack 

407714401 

Black 32045 107733107 

Extended Life Battery 32049 107733115 

Carrying Case (Holster) 32090 848026092 

Inactive Cordless/Wireless Telephones 

Model 5405 106440472 CS6300U30A-2292 

Model 5455 

MDC 9000 Business 

Cordless Telephone Set 

106440464 CS6300U29A-2292 

White 107304982 7311H11B-264 

Black 

Battery Pack for MDW 9010 

107304974 7311H11B-003 

White 106760812 

Black 

Special-Purpose Telephones 

106760804 

Touch-tone Outdoor WL 8800-031 407380922 2526 

Manual Dial Outdoor WL 8800-002 407380955 526 

Auto-Dial Outdoor WL 

Explosive Atmosphere 

Telephones 

2520B 

8800-003 407380930 526 AMACADL 

5 

Touch-tone, Wall 3129-ETW 103873030 2520B-3 

Inactive Special-Purpose Telephones 

520B 

Rotary, Desk 103873048 520B-3 

Rotary Outdoor WL 

Consoles 

DSS 

105727444 526 

English (black) 3156-DCB 106902463 604B1-003 

English (white) 3156-DCW 106902489 604B1-264 

Spanish (black) 3156-SDI 107013294 604B1(22)-003 


Inactive Consoles 

MERLIN II 

3156-SDI 107013302 604B1(22)-264 

System Display Console 105229744 7318H01A-003 

Issue 1 

April 1999 

52




Applications 

SPM Version 2.16–DOS 61495 107259905 

SPM Version 2.16–UNIX 61496 107259913 








SPM Version 6.15–UNIX 61527/A 108096140 

SPM Version 6.25–DOS 61528/A 108280165 

SPM Version 6.25–UNIX 61529/A 108280546 

SPM Version 7.15–DOS 61530/A 108411273 

SPM Version 7.15–UNIX for IS 61550/A 108411281 

WinSPM CD ROM – External Use 6140-SPM 408059376 555-670-802 

WinSPM Floppy – External Use 

WinSPM CD ROM – 

6141-SPM 408059384 555-670-803 


WinSPM Floppy – 

408059392 555-670-804 


Call Accounting System (CAS) 

CAS for Windows 

408059400 555-670-805 

50-station 1202-651/A 

100-station 1202-652/A 

200-station 1202-653/A 

Custom Rate Table (mandatory)12055 

HACKERTRACKER for 

Windows 

1202-660/A 

Supplemental Initialization 

Support 

Parallel Printer (optional) 

12057 

dot matrix 69769 

Parallel Printer Cable 69641 846943298 

Serial Printer 4200-572 

Parallel Printer 4200-570 

Hacker/Tracker 12014 406806166 PCCB6201 

Fax/Modem SW 407046317 92193WP 

INTUITY CAS 50 Station 

INTUITY CAS 

1201-052/A 

HACKERTRACKER 1201-054/A 

INTUITY CAS 50 Station 

Upgrade 

1201-053/A 

INTUITY CAS Custom Rates 

Inactive CAS 

CAS Plus V3.1.1 

Bundle, Model 300 

(does not include a printer) 

Custom Rate Table 

CAS Plus V3 Bundle 

w/ 80-col. Parallel Printer 

CAS Plus V3 Bundle 

w/ 132-col. Parallel Printer 

12054 

CAS Plus V3 Software 

Rate Table 

406362244 

6 



CAS Plus V3 Update (SW) 406158444 3300EA51 

CAS Plus Upgrade 406025916 3300KA2U 

CAS V3 Hacker Tracker 

(MS-DOS) 

406774513 3399EA 

IS-III UNIX CAS 250 1201-U14A 407243187 ISIII CAS 250 

Issue 1 

April 1999 

53




UNIX CAS Rate Tables 

IS-III UNIX CAS Upgrade 500 

406140764 3.5 SW ATT MTS 

(250-500) 1201-U15A 406898254 UN/CAS UPGR 

IS CAS Upgrade to NANP 1201-U16A IS CAS NANP 

M/L&S – 25 Upgrade NANP 1201-U17A 

IS II CAS Upgrade to IS III 1201-U18A 

UNIX HackerTracker 

Call Accounting Terminal (CAT) 

1201-U13A 406898270 SFTW-ISIII 

CAT BASIC/B (LEGEND) 3600-010/A 

Printer 406716464 PRNTR-ML182-R2 

Processor 406669769 PROCR-36001-C1 

CAT + LEGEND/H 3600-024/A 


Processor 406478818 PROCR-37000-C6- 

HQU 

CAT + LEGEND/B 3600-023/A 


Processor 406478800 PROCR-37000-C6- 

BQU 

CAT Basic Rate Table6 (Update Chip) 

CAT/B Rate Table 

36014A 406669739 

6 

(Update) 

CAT/H Rate Table 

36023A 406478792 

6 



(Update) 

MERLIN LEGEND Reporter 

36024A 406478784 

Single Site, 50 stations 1201-011 

Single Site, 200 stations 

Inactive Call Management 

1201-012 

System (CMS) 

1207-100 

5 107004988 

3 107004970 

MII/ML CMS Alerter 83010 

Block Connector 105164859 104A-246 

Power Supply 

Inactive CONVERSANT INTRO 

MAP5 Tower/AVP/ 

LEGEND Bundle 

(no Script Builder) 

MAP5 500MB Hard Drive 

8 MB RAM 

(QTY: 1) IVP 4 Board (4 ports) 

Color Monitor 

Keyboard 

9-25 pin Adapter 

Applications Printer 

321P/Printer cable 

9600 bps modem 

(Qty: 2) D8W cords 

(Qty: 2) 250 MB Tapes 

Surge protector 

CONVERSANT INTRO 3.1.1 

Basic speech (male/female) 

IVP Platform Software 

AVP 2.1.1 Software 

LEGEND/IVR Switch 

Integration Software 

MAP5 Tower/AVP/ 

LEGEND bundle 

(with Script Builder) 

(Qty:2) IVP 4 Boards (8 ports) 

Remaining components are 

the same as PEC 4201-410 

405331711 KS22911L2 120VAC 

Issue 1 

April 1999 

54




PassageWay Direct Connect 

(R2) 8302-500 407214782 

PassageWay upgrade R1 to R2 

PassageWay R2 and 

8302-520A 407189802 

Commence 3.1 8302-522 

PassageWay Software 407214782 

Commence Software 


407528512 

Commence Startup 8302-523 


Commence Startup Software 


407160043 

OnTime 1.54 8302-524 


OnTime Software 407127349 

Fast Call Software 

Fast Call and Passage Way 

8330-191 407344928 

Direct Connect 8302-521 

Commence 2.1 8330-201 407160027 

Commence Startup 8330-202 407160043 

OnTime 1.54 

Inactive Telephony Services 

8330-301 407127349 

Netware for MERLIN LEGEND 

PassageWay Telephony 

Services R2.21D for Netware 

8320-500/A 

(core/clients) 


Services R2.21D for Netware 

407556364 

(250+user license) 


Services Netware Driver for 

407465558 

MERLIN LEGEND 

EICON ISDN Board for MERLIN 

LEGEND PassageWay 

108027368 

Telephony Services 

Inactive Lucent Technologies 

407556364 

Attendant 6125-ATT 

Hardware 406899054 

Documentation 106431265 

MERLIN LEGEND Mail Voice Messaging System 

2-port 7107-302/A 

4-port 7107-304/A 

6-port 7107-306/A 

Upgrade 2-port to 4-port 7107-311A 



Messaging 2000 Voice Messaging System 

7 

4-port voice messaging system 7052-004 

106217 

4 port dialog4 407909993 

Monitor – color 

6-port voice messaging system 

407900547 

7 7052-006 

106218 




407900547 

7 7052-008 

106219 




407900547 

7 Ordering Codes (Continued) 


7052-012 

106220 

12 port dialog4 407910025 

Monitor – color 407900547 

Issue 1 

April 1999 

55




4-port voice/2-port fax messaging 

system7 7052-204 

106221 

4 port dialog4, 2 port fax 407910033 



407900547 

system7 7052-206 

106222 




407900547 

system7 7052-208 

106223 



12-port voice/2-port fax 

messaging system7 7052-212 

106224 




407900547 

system7 7052-404 

106225 




407900547 

system7 7052-406 

106226 




407900547 

system7 Ordering Codes (Continued) 


7052-408 

106227 



4- to 6-port voice upgrade 7052-606U 

106234 

Dialog4 board 

4 to 6 Port License/Sentinal Disk 

407901412 

Utility 407920792 


106235 

Dialog4 board 

6 to 8 Port License/Sentinal Disk 

407901412 

Utility 407920800 


106236 

Dialog4 board 

8 to 12 Port License/Sentinal 

407901412 

Disk Utility 407920818 


106237 

Dialog4 board 

12 to 16 Port License/Sentinal 

407901412 

Disk Utility 407920826 

2-port fax upgrade 7052-200U 

106238 

2 port Brooktrout fax board 407914423 

Port License/Sentinal Disk Utility 407914498 


106239 

2 port Brooktrout fax board 407914423 

Port License/Sentinal Disk Utility 407923770 

Visual Mailbox Starter Kit 7052-700 

407914445 407914415 

Visual Mailbox Software License 

10 Seats 7052-710U 

106240 407914431 

25 Seats 7052-725U 

106241 407914449 

Issue 1 

April 1999 

56






50 Seats 7052-750U 

106242 407914464 

100 Seats 7052-752U 

106243 407914472 

250 Seats 7052-755U 

106244 407914480 

Inactive MERLIN Mail Voice Messaging 

MERLIN Mail Voice Messaging System 

for the MERLIN LEGEND Communications 

System (Release 3) 

2-port 

MERLIN Mail unit 407241926 

modem 

4-port 

407002427 


modem 

6-port 

407002427 


modem 

Release 3 Upgrade 

407002427 

2-port to 4-port 407241934 

modem 407002427 

2-port to 6-port 407241942 

modem 407002427 

4-port to 6-port 407241942 

modem 

2-port line card (R2) 

(upgrade from 2 to 4 for 

MERLIN Mail releases prior 

407002427 

to V7.4) 

2-port line card 

(upgrade from 2 to 4 for 

MERLIN Mail releases V7.4 

407108521 

or later) 

MERLIN Identifier (for MERLIN 

LEGEND R2.x) 

MERLIN Mail Voice Messaging System 

for the MERLIN LEGEND Communications 

System (Release 2) 

2-port 

407072115 


Remote maintenance device 

MERLIN Mail Multi-Lingual 

407002427 

Admin. Guide (585-320-742) 

User’s Quick Reference 

107074932 

(585-320-741) 

4-port 

107074924 


Remote maintenance device 

MERLIN Mail Multi-Lingual 

407002427 

Admin. Guide (585-320-742) 

User’s Quick Reference 

107074932 

(585-320-741) 

Intuity Voice System 

107074924 

4-port 7055-004 

6-port 7055-006 

8-port 7055-008 

10-port 7055-010 

12-port 7055-012 

Administration 

Controller Assembly with PC 

6128-KBD 406891556 

Administration 6128-PCA 406891564 

Issue 1 

April 1999 

57





Component 

DISCONTINUED 

Controller Assembly with 

Display Keyboard 

Display Assembly with Wall- 


Mounting 406891572 

Call Alert Software 

Bracket Assembly, ATL 

406891721 

Telephone Mounting 406891937 

Fixture, Display Wallmount 406891929 

PC Administration Adapter Kit 406960930 

Printer Adapter Kit 406960948 

Printer Port to PC Adapter Kit 

Installation and System 

406960955 

Administration Manual 

Quick Reference Card for 

406891713 

MERLIN Identifier Users 406891705 

Display Unit 406891663 

Keyboard 101 406891655 

Controller with Mounting Panel 

Cable, Serial RS-232, Controller 

406891648 

to PC 406891903 

MERLIN LEGEND R5.0 TSAPI Offers 

In all R5.0 PECs where paper 

and CD-ROM are options, 

add attributes: 

Paper (attribute: doc51) 

CD-ROM (attribute: doc52) 

default 

MERLIN LEGEND R5.0 

Documentation 

End-user CD-ROM 

Internal CD-ROM (Lucent 

108289034 

Technologies Associates only) 

MERLIN LEGEND TSAPI 

108007964 

Solution 


Services 

R2.21D for NetWare 

8320-500 

Core/Clients) 


Services 

R2.21D for NetWare - 

407556364 

250+User License 407465558 

Legend Driver Software 108027368 

EICON Card 

CCOM Application (PhoneLine) 

(does not include Professional 

Services) 

5 Users License 




Q.SYS Application (PhoneWare) 


Services) 





CALLWARE Application 

(Phonetastic) 


Services) 


Phonetastic Admin Guide 

407556364 

Issue 1 

April 1999 

58





Component 

User Guide 

Application (core) 



User Guide 




User Guide 




User Guide 




User Guide 


Professional Services Offers 

1 Application 

2 Applications 

Custom Contract 


MERLIN LEGEND Enhanced Service Center 

12-port System 61516 

2.5GB Blank Tape (QTY: 3) 407557073 

Color Monitor 406504571 

Snap-on Ferrite (QTY: 4) 407616846 

Keyboard 407681907 

UNIXWare Base Sftwr Tape 5P ED5P91260 G-18 

Map/5P Tower 

V6.0 Map/5P New System 

J1P260F1 L-1 

Install & Maint Doc J1P260F1 L-AG 

Base System Boot Sftwr J1P260TH1 L-1 

INTUITY Bkp/Res Util J1P260TH1 L136 

ENH Sft Tech Bkp/Res J1P260TH1 L137 

INTUITY UNIX Mang Scn Pkg J1P260TH1 L138 

Oracle for W95, NT, 3.1 108007758 

Data Collection Pkg J1P260TH1 L-28 

Veritas Sftwr J1P260TH1 L3 

Generic SoftTape J1P260TH1 L4 

Configuration Data Pkg J1P260TH1 L5 

Hardware Res 

INTUITY CONVERSANT VIS 

J1P260TH1 L7 

V6.0 Set-Update+ J1P260TH1 L-76 

Tip/Ring Board Driver J1P260TH1 L-88 

Fea. Test Script Pkg J1P260TH1 L9 

Call Bridge Application Pkg J1P260TH1 L-90 

UNIXWare 1.1.2 Enhance Set J1P260TH1 L-94 

CA Assy-84000 407265529 

Analog Adap Kit 885A (QTY:2) 601419666 

IVC6 Card (AYC10) (QTY:2) 106406580 

25 ft Tel Cord (QTY:4) 103612195 

3 ft Tel Mtg Cord (QTY:4) ED5P20830 G-16 

BUS Cable J1P260F1 L8 

Analog Switch Interface US J1P260TH1 L-70 

RMB/Modem J1P260AA1 L-10 

RMB Software Utilities-Boot 107397929 

RMB Utilities (QTY:3) J1P260TH1 L-73 

8-Port Serial Card and Cable J1P260AA1 L-34 

Board 407788439 

Cable 407789080 

Terranova Software 107087280 

25-Pin ESF Int. Adapter 407814201 

9-Pin ESC PC Int. Adapter 407814219 


DW8 Cord 14 ft (QTY:2) 103786802 

Issue 1 

April 1999 

59




Passage Direct Connect 

MERLIN LEGEND ESC 

407214782 

Software 407799857 

RMB Integration Sftwr V1.0 J1P260TH1 L-80 

18-port System 61517 

2.5GB Blank Tape (QTY: 3) 407557073 

Color Monitor 406504571 

Snap-on Ferrite (QTY: 6) 407616846 

Keyboard 407681907 

UNIXWare Base Sftwr Tape 5P ED5P91260 G-18 

Map/5P Tower 

V6.0 Map/5P New System 

J1P260F1 L-1 

Install & Maint Doc J1P260F1 L-AG 

Base System Boot Sftwr J1P260TH1 L-1 

INTUITY Bkp/Res Util J1P260TH1 L136 

ENH Sft Tech Bkp/Res J1P260TH1 L137 

INTUITY UNIX Mang Scn Pkg J1P260TH1 L138 

Oracle for W95, NT, 3.1 108007758 

Data Collection Pkg J1P260TH1 L-28 

Veritas Sftwr J1P260TH1 L3 

Generic SoftTape J1P260TH1 L4 

Configuration Data Pkg J1P260TH1 L5 

Hardware Res 

INTUITY CONVERSANT VIS 

J1P260TH1 L7 

V6.0 Set-Update+ J1P260TH1 L-76 

Tip/Ring Board Driver J1P260TH1 L-88 

Fea. Test Script Pkg J1P260TH1 L9 

Call Bridge Appl Pkg J1P260TH1 L-90 

UNIXWare 1.1.2 Enhance Set J1P260TH1 L-94 

CA Assy-84000 407265529 

Analog AdapKit 885A (QTY:3) 601419666 

IVC6 Card (AYC10) (QTY:3) 106406580 

25 ft Tel Cord (QTY:4) 103612195 

3 ft Tel Mtg Cord (QTY:6) ED5P20830 G-16 

BUS Cable J1P260F1 L8 

Analog Switch Interface US J1P260TH1 L-70 

RMB/Modem J1P260AA1 L-10 

RMB Software Utilities-Boot 107397929 

RMB Utilities (QTY:3) J1P260TH1 L-73 

8-Port Serial Card and Cable J1P260AA1 L-34 

Board 407788439 

Cable 407789080 

Terranova Software 107087280 




DW8 Cord 14 ft (QTY:2) 103786802 

Passage Direct Connect 

MERLIN LEGEND ESC 

407214782 

Software 407799857 

RMB Integration Sftwr V1.0 

Optional Equipment 

Additional Supervisor Software 

J1P260TH1 

L-80 

Terranova Software and cables 61522 107087280 




Printer and Cable 4200-570 406637314 

Wallboard 8 Ordering Codes (Continued) 


5340-WB4/A 407753243 

Wallboard Master Kit 

Wallboard Stand-alone 

5340-KIT/A 407679174 

(within 50 ft) 

Wireless Keyboard for 

5340-SKT/A 407743525 

Wallboard 5332-905/A 407245513 

Issue 1 

April 1999 

60





Component 

Right to Use Wallboard 


Software 

Mandatory Turnkey Install 

61518/A 407799782 

(Sftwr) 61519 407799808 

Incremental Training (1 Day) 61520 407799790 

Incremental Training (2 Days) 

Sftwr RTU from 5 up to 

61521 407799816 

12 queues 


61534/A 407885714 

30 queues 


61535/A 407885648 

30 queues 

CTI Applications 

Group Phoneware 

61536A 407885706 

5 Seats 6156-205 

10 Seats 6156-210 

25 Seats 6156-225 

50 Seats 

Phonetastic 

6156-250 

5 User Right-to-Use 6156-305 





System Adjuncts and Adapters 

Channel service units (CSUs) 

T1 CSU (3150 CSU) 21581 107087546 

T1 ESF CSU Stand-alone 107063828 21581-00001 

115VAC in line Transformer 406942284 

Converter Cable 

RJ48M to RJ48M Unshielded 

107083711 3100-F1-560 

Twisted Pair Cable (T1) 406941559 3110-F1-500 

3160-DSU 2151-DP2 107115784 3160-A1-DSU 

3164-DSU 

Inactive 

2151-DP4 107115792 3164-A1-DSU-CSU 

Auxiliary Power Unit 9024 406467142 9024 

T1 ESF CSU Stand-alone 107063828 21581-00001 

115VAC in line Transformer 406942284 

Converter Cable 

RJ48M to RJ48M Unshielded 

107063711 3100-F1-560 

Twisted Pair Cable (T1) 

Optional Equipment: 

Unshielded TW Pair Cable (T1) 

406941559 3110-F1-500 

Canada 

Straight-Thru Cable PC Serial 

107063703 3100-F1-510 

Port 

Straight-Thru Cable 

406941542 3100-F1-550 

Terminal/Printer 406941534 3100-F1-540 

Modular DC Voltage Adapter 406941492 3100-F1-250 

Wall Mount Kit 

Cables for Mounting 

406941674 3100-F1-400 

25’ D4BU-29 Cord 106472921 ASSY-4400-F1-533 

2’ D4BU-29 Cord 106472905 ASSY-4400-F1-530 

Dial Back Modem FLD 106842271 ASSY-3400-F2-201 

Dial Back Modem FAC 106842289 ASSY-3400-G2-201 

Dial Back Modem NFLD 106842305 ASSY-4000-F2-201 

Dial Back Modem NFAC 106842297 ASSY-4000-G2-201 

Prism MUX Field 

Optional Equipment: 

106842313 ASSY-3400-F2-200 

Peripheral Interface 62515 105179303 KIT PRTS-D181558 

Async. Data Unit, Receptacle 2169-004 103963971 Z3A2 

RS232 Connector/Cord 105388474 CORD M8AJ-87 

Async, Data Unit, Plug 2169-001 103963971 Z3A2 

RS232 Connector/Cord 105388466 CORD M8AK-87 

Issue 1 

April 1999 

61




Aux Power (2 required) 21691 

Transformer (2012-D) 102599354 TRNSF-2012D-49 

Adapter (248B) 102802113 ADPTR-248B-50 

Cord 102937620 CORD-D6AP-87 

Adapter (400B) 

Electrostatic discharge/ 

(ESD) suppression kits 

104152558 ADPTR-400B2 

D-181574 105179329 D181574 

D-181589 105201891 D181589 

D-181590 105201909 D181590 

D-181591 105201917 D181591 

D-181593 105201933 D181593 

EMI filter 

In-Range Out-of-Building 

-146E (IROB) unit 

103965208 Z200A 

Analog multiline 9 8310-013 407568161 343B 

IROB unit-MLX9 Fuse block 505A for IROB 

8310-013 407568161 505A ASSY 0A WD 

(8 fuse blocks per box) 406610337 

2 IROBs 8310-020 

4 IROBs 8310-021 

6 IROBs 8310-022 

8 IROBs 8310-023 

Off-Premises Range Unit 

Digital Magic on Hold 

2302-OPT 107531337 122A-215 

® 



Basic Prerecorded 

Package 3128-020 

Digital Deck 407464684 DMOH1DIGITAL 

Cassette 

Personalized Recording 

407166941 DMOH-02 

GENERIC 

Package 3128-030 

Digital Deck 407464684 DMOH1 DIGITAL 

Cassette 

Custom Production 

406876664 DMOH-01 

PERSONALIZE 

Package (Std. Tape program) 3128-040 

Digital Deck 407464684 DMOH1 DIGITAL 

Cassette 

Stand-alone Single 

Custom Production 

406876680 DMOH-05 SIN 

F/CUST 

Package 

Stand-alone Package of 3 

31284 405135344 INDIV 

Custom Productions 

Stand-alone Package of 4 

31283 406876649 DMOH-03 

Custom Productions 

Duplicate of a Custom 

Production (for 

31280 405126632 M4 FOUR 

Second Location) 31289 405127945 D-IP/EM DUB IND 

MSTR 

Re-License of Music 31288 405127879 D24 24 DUB 

Digital Announcer Unit 

(one minute) 

3119-001 

Announcer 407344365 

Recorder 406659342 RCDR-DMOH2 

Cassette 406769455 CSTT-DMOH5 

Digital Announcer Unit 

(three minute) 

3119-003 

Announcer 407344357 

Recorder 406659342 

Cassette 

Four Channel System 

(1-minute recording per 

406659359 

channel) 3119-141 407716638 

Issue 1 

April 1999 

62





Component 

Four Additional Channels 



channel) 



channel, remote 

3119-041 

recording capability) 

Eight Channel System 



3271-141 407038512 ADP02/A 



(2-minutes recording per 


3271-241 407079003 


Package of 12 Headset 

3271-142 407556232 

Prong Adapters 

Package of 12 Headset 

Modular Adapters (for 

3122-012 

MLX sets) 

Package of 12 Supra Noise 

3122-024 

Canceling Headpieces 3122-155 

Modem 2224G 

(limited availability) 

2224-CEO 105659965 2224C-L1 D/2 

Music Coupler 

PagePac Plus 

61398 406143925 ASSY-K23395 L3 

PagePac Plus Controller 

PagePac Plus Controller 

5323-100 406914598 UNIT-22051-000 

with Power 5323-105 

PagePac Plus 16 Zone 

D20 PagePac Plus 

5335-100 406914614 UNIT-22051-016 

Amplicenter 


5328-020 406915280 UNIT-22051-020 

Amplicenter 


5328-100 406915264 UNIT-22051-100 

Amplicenter 5328-300 406915330 UNIT-22051-300 

Universal 70V Door Spkr. 

SMDR Printers 

AP Printer 

5330-230 406914630 UNIT-22050-070 

(80-column) 4200-570 406637314 ML182 

571Parallel Printer 406516989 571-MCII 6FT 

(132-column) 4200-571 406712067 ML321P 

AP CAT Printer (serial) 4200-572 406716464 571-MCII 6FT 

Uninterruptible Power Supply 406716464 ML182-R2 

500 VA (15 min)(inactive) 105610141 515005C111 

Reserve (1 hr) (inactive) 105610174 0053150 

PagePal Interface 

Audio Visual Paging 

5335-700 407120716 

215C Message Center 5332-100 

4120C Message Center 5332-150 

Connector Kit 5332-900 

Wireless Keyboard 5332-905 

Alpha Net Plus Software 5332-910 

R2485 Repeater 

External Alerts 

5332-915 

Loud external ringer 31016 407105691 RINGER-L1AMP-49 

External ringer 

Supplemental Alerts 

31019 

Universal Alert 5580-001 

Alert Horn 5580-021 406207217 THET4-1 

Alert Strobe 5580-041 403319197 AT-WHL LK 

Issue 1 

April 1999 

63






Inactive System Adjuncts and Adapters 

ExpressRoute 1000 Data Unit 107651796 

V.35 Cable 107651275 

7500B data module 105657639 7500B-L1 

Stand-alone power supply 405509852 WP90110L7 

Multiple mounting 105441166 Z77A 

7500A upgrade kit 105688501 D182208 

Ring generator unit 105213201 129B RING GEN 

Universal Paging 

Access Module (UPAM) 

405891698 KIT-UPAM 

TAM-B 405899972 D181900 

PRS-48 405742735 D181900 

WMT-1A 

Zonemate 9 

405891680 D181900 

Dialer unit 404057911 DIAL UNlT-9ZONE 

Control unit 

Zonemate 39 

405024134 CNTL 22050-020 

Dialer unit 404057929 39 ZONE SELECT 

Control unit 405024134 CNTL-22050-020C 

E1CM ringer and parts 61211 D-181233 

290A adapter 102992252 290A ADPTR 

Ringer 407105683 E1CM-49 

Mounting plate 102988466 1049A 

Cord 103938494 CORD-D4CH-87-25 

Network Interface Alert Bell 61211 407105683 RINGER-E1CM-49 

Telephone Adjuncts and Adapters 

General Purpose Adapter 

(GPA) (analog) 2301-GPA 103977997 Z1C 

Multi-Function Module 

(digital) 

Supplemental Alert Adapter 

3156-MFM 105746474 540A1 

(SAA) 2301-SSA 105031199 ADPTR-856A 

MLX-10/ MLX-10D cover 

MLX Telephone Power 

406648469 

Supply 2404-010 

MSP1 Power Supply 406743419 WP92464L1 

7' Cord 

Analog Multiline Telephone 

103786778 

Power 62510 105105514 D181522 

48V Power Supply 405331711 KS22911L2 

Modular Power Cord 102937620 D6AP-87 

Z400F Adapter 

Single-line telephones 

103942850 Z400F 

S202A Speakerphone 3152-008 

Black 105721088 TEL-S202A-003 

Misty cream 105721096 TEL-S202A-215 

Message-Waiting Indicator 

Polycom Speakerphones 

3152-004 103966396 Z34A 

Standard 3127-STD 407428697 

Sound Station EX 3127-EXP 407428739 

Lapel Microphone 

Lucent Analog Premier EX 

3127-MIC 407428432 

Without Microphone 3127-APE 407795251 

With Microphone 3127-APX 407795269 

Issue 1 

April 1999 

64




Inactive Single-line Telephones 

Program, Pause, and 

Auto Dial button conceal 

kit for 8100-series Kit-D 182363 

telephones 106248370 Analog 

Speakerphone 3131-004 103786786 D8W-87 7FT 

Black 106270325 MOD-CS201A-003 

Misty cream 106270333 MOD-CS201A-215 

4A Speakerphone 4A 

Power unit 102139938 PWR UNIT-85B1 

Block connector 

Adapter for single-line 

102434925 BLK CON-82B-49 

telephone 

Adapter for multiline 

102813888 ADPTR-223C 

telephone 102949013 ADPTR-223D IP 

Transmitter (black) 103971891 TRMR-680AF-03 

Transmitter (ivory) 

Loudspeakers 

103971909 TRMR-680AF-50 

Black 103873873 LSPK-108AA-03 

Ivory 103873881 LSPK-108AA-50 

Green 103873899 LSPK-108AA-51 

Beige 103873907 LSPK-108AA-60 

White 103873964 LSPK-108AA-58 

S201 Speakerphone 103786786 D8W-87 7FT 

Black 106192651 MOD-S201AP-003 

Misty cream 

CS201 Conference 

S203A Speakerphone 

106192693 MOD-S201AP-215 

Black 106058340 MOD-S203A-003 

Misty cream 106508365 MOD-S203A-215 

Hands-Free Unit (HFU) 

Headsets and Adapters 

103814356 MOD-S102A 

StarSet ® Headset 

3122-030/A 406445627 KS23822L3 

Mirage ® Headset 

3122-050 406445783 KS23822L4 

Supra ® Monaural Headset 

3122-040 406445791 

Supra NC ® Ordering Codes (Continued) 


Monaural Headset 

w/ Noise Canceling 

3122-055 406445809 

Supra Binaural Headset 

Supra NC Binaural Headset 

3122-045 406976076 

w/ Noise Canceling 3122-060 406445817 

Modular Amplifier 3122-020/A 406741900 KS23822L2 

Plug Prong Amplifier 3122-010 406445601 KS23822L1 

Inactive Headsets and Adapters 

Headset Adapter 105752042 ADPTR-502C-003 

500A Headset Adapter 106690043 Adapter EL-500A- 

265 

405331711 Pwr Sup-KS2291 

1L2 

102479904 Cord-D4BU-29 Std 

7FT 

104152558 Adapter-40082 

Issue 1 

April 1999 

65




MLX Telephones—Miscellaneous Add-Ons/Replacement Parts 

Handsets and Cords 

Handset Hook (black) 845544998 

Handset Hook (white) 845545003 

Handset (black) 106050065 K2S1-003 

Handset (white) 106053408 K2S1-264 

Handset, amplified hearing 31052 

Black 105581896 K6S2-003 

White 106248248 K6S2-264 

Misty cream5 105581904 K6S2-215 

Noise Canceling Handset 31056 

Black 406712463 KS23843L7 

White 406712471 KS23843L8 

Misty cream5 406712489 KS23843L9 

High-Noise Canceling Handset 31057 

Black 406712497 KS23843L10 

White 406712505 KS23843L11 


Amplified Speech Handset 31054 

Black 406712406 KS23843L1 

White 406712414 KS23843L2 


Push-to-Talk Handset 31055 

Black 406712430 KS23843L4 

White 406712448 KS23843L5 

Misty cream 10 406712455 KS23843L6 

Push-to-Listen Handset 31053 

Black 406382344 K8S2-003 

White 406382369 K8S2-264 

Misty cream10 406382351 K8S2-215 

Handset cord, 9’ (2.74 m), black 105635429 H4DU-003 9 FT 

Handset cord, 9’ (2.74 m), white 105701809 H4DU-264 9’BULK 

Handset cord, 12’ (3.66 m), black 102401445 H4DU-3 12FT IP 

Handset cord, 12’ (3.66 m), white 102402609 H4DU-26412’IP 

Handset cord, 25’ (7.62 m), black 105523866 H4DU-3 25’ 

DSS line cord, 2’ (61 cm) 

Desk Stands and User Trays 

106187545 CORD D8AC-87 

Stand (large, black) 846320851 STAND-LARGE BL 

Stand (large, white) 846320844 STAND-LARGE 

WH 

Stand (small, black) 846320810 STAND-SMALL BL 

Stand (small, white) 846320802 STAND-SMALL 

WH 

User tray (black) 846320240 USER TRAY DWR 

B 

User tray (white) 846320232 USER TRAY DWR 

W 

Designation (Button Assignment) Cards and Covers 

Card10 —MLX-10, MLX-10D, MLX-10DP, 

MLX-16DP, MLX-20L, MLX-28D 847355559 

Card set-DSS11 106448756 KIT-D182464 

Card covers-DSS (black) 11 106448731 KIT-D182462 PRT 

Card covers-DSS (white) 11 106448749 KIT-D182463 PRT 

Card set-QCC 12 Card covers 

106561673 KIT-D182562 PRT 

13 —MLX-10, 

MLX-10D, MLX-20L 

Card covers 

106448681 KIT-D182457 PRT 

13 —MLX-16DP 107499162 KIT-D182846 PRT 

Card covers 13 Ordering Codes (Continued) 


—MLX-28D 106448699 KIT-D182458 PRT 

Issue 1 

April 1999 

66





Component 

Desk Stands and Wall Mounts 

Adjustable desk stand, 


10-button (inactive) 

Adjustable desk stand, 

103746855 11A 


Fixed desk stand, 5- & 

103746863 11C 


Desk stand/wall mount 14A, 

103746848 10A 

BIS-10 

Desk stand/wall mount 14B, 

103804290 14A-003 

BIS-22 

Desk stand/wall mount 14C, 

103964458 Z14B-003 

BIS-34 

Fixed desk stand and wall 

103979837 14C-003 

mount, 5-button (inactive) 103804290 14A 

Kit of parts 103995882 D-181230 

Wall mount, 10-button (inactive) 103747846 201A 

Kit of parts 103995882 D-181230 

Wall mount, 34-button (inactive) 103747853 203A 

Kit of parts 

Faceplates 

103995882 D-181230 

BIS-10 105203186 KIT PRTS-D-181582 

BIS-22 105336986 KIT PRTS-D-181786 

BIS-22D 105690762 KIT PRTS-D-182210 

BIS-34 and BIS-34D 

Button Label Sheets 

105203194 KIT PRTS-D-181583 

BIS-10 105336978 KIT PRTS-D-181785 

BIS-22 

BIS-22D 

105336960 KIT PRTS-D-181784 

105690770 KIT PRTS-D-182211 

BIS-34 and BIS-34D 

Display console (FM1) 

105336956 KIT PRTS-D-181783 

(includes one faceplate) 

Display console (FM2 & R3) 

105299754 KIT PRTS-D-181727 

(includes one faceplate) 105486252 KIT PRTS-D-182041 

Single-Line Telephones—Miscellaneous Add-Ons 

Ground-Start Button 

Wiring Kits 

Interconnect Wiring Kit 

31021 405792839 Key-KS23566L1 

110AB1-100JP12 104409396 

110A1 trough 104407960 

D-Rings 842139248 

D8W cords 

Parts list 

103786802 

Issue 1 

April 1999 

67




SYSTIMAX ® 



MERLIN Wiring Kit 3103-MER 106393671 

110A1 trough (5) 

110AB1-100JP12 

104407960 

modular block (2) 

110AB1-100 FT punch 

104409960 

down block (1) 103823845 

D-Rings (6) 

Patch cords 12 cords, 

842139248 

4-pair, 5’ (1.5 m) 

D8W cords 

846619989 

24 cords, 14’ (4.3 m) 103786802 

Template 846613933 

Instruction sheet 846613941 

Parts List 846623924 

CAT 3 Standard 4-Pair Wire 2782-004 

CAT 3 Additional 4-Pair Run 2783-MU3 

CAT 5 Standard 4-Pair Wire 2782-CT5 

CAT 5 Additional 4-Pair Run 2782-MU5 

1 Customer Reference CD-ROM contains the Feature Reference, System 

Programming, the System Manager’s Guide, and the Network Reference. To 

order paper documents, use PEC 61512/A comcode 108370255. 

2 For systems that have a CKE4 processor. 

3 For R5/R6.0/R6.1 customers that have a multi-year maintenance contract. 

4 Default. 

5 Customer must sign an addendum, if sold. 

6 Consult Lucent Technologies for other area-specific information. 

7 Includes the following documentation: the System Manager’s Manual, the 

Implementation and Service Manual, the Quick Reference Guide, Wallet Cards, 

Worksheets, and Implementation and Service Release Notes. 

8 Wallboard also referred to as “Readerboard.” 

9 Any multiline off-premises telephone must have an appropriate IROB protector 

both at the control unit location and at the off-premises location. 

10 10 sheets per package. 

11 Includes both top and bottom cards or covers. 

12 8 cards per kit (four sets). 

13 4 per package. 

Issue 1 

April 1999 

68




NOTES 

Issue 1 

April 1999 

69




Control Unit Modules 

Module Trunk Type Extension Type 

Processor N/A N/A 

Power supply N/A N/A 

008 (ATL) N/A Analog multiline telephones 

008 MLX 1 

008 OPT 4 

N/A MLX extensions, including: 

■ MLX voice only 

■ MLX voice with Voice Announce 

to Busy 

■ MLX voice and Multi-Function 

Module (MFM) with T/R adjunct 

■ MLX voice and MFM with 

Supplemental Station Adapter 

(SSA) 

■ ISDN terminal adapter only 

■ Access device for data 

communications between a PC 

on the system and a high-speed 

Internet connection, connection 

to remote node LAN access 

server, or ISDN router2 ■ Computer Telephony Integration 

(CTI) link 3 

■ Videoconferencing systems 

using one jack and 2B data 

feature or 2 jacks with ISDN 

terminal adapters (depending on 

video system) 2 

N/A On-premises or off-premises 

single-line telephones 

1 For newer vintages of this module, firmware can be upgraded by using a 

PCMCIA card. 

2 For Release 4.0 and later systems only. 


4 System software recognizes the OPT module as an 012 (T/R) module. Even 

though the OPT module has only 8 jacks, it uses 12 ports of capacity, 

thereby decreasing overall extension capacity by 4 extensions for every 

OPT module. 

Issue 1 

April 1999 

70




Specifications 

Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem; 

built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB 

RAM backup for 4 days; PCMCIA interface 

Ports: 3 RS-232-C ports—1 for debugging (plugged to prevent access), one 

for SMDR, and 1 for system administration 

Power input: 117 VAC 

Power output: +5 VDC (10 A), -5 VDC (2.50 A), -48 VDC (2.05 A) 

Capacity: 54 unit loads 

Capacity: 8 analog extension jacks 

Signaling: Analog multiline telephone protocol (40 kbps) 

Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with 

analog IROB protectors) only 

Capacity: 8 digital extension jacks, each with 1 or 2 extensions (each 

extension is assigned an individual extension number) 

Signaling: BRI S/T protocol (two 64-kbps B channels, one 16-kbps D channel) 

on a passive bus 

Power: 48 VDC phantom power to telephone, 48 VDC over a separate pair 

(7–8) to an operator console with a DSS 


MLX IROB protectors) service only 

Capacity: 8 T/R extensions on 2-way voice transmission path with support for 

telephones with message waiting lights, 2 TTRs 

Ringing current: 75-Vrms, 20-Hz trapezoidal ringing superimposed on 

-48 VDC. 

REN: ≤ 1.0 per port 

Disconnect signal: 900 ms (T/R short for analog modem, G3 fax, etc.) 

Switchhook flash detection: 300–1200 ms 

Loop resistance: Serves 2-wire loops to 1300 ohms, including extensions 

dB loss 1 : 3dB (factory setting), 0dB if all calls are to another OPT station. 

1 If one OPT station calls another OPT station, the loss values of the two OPT 

stations are added resulting in transmission levels that are too low.008 OPT 

modules (517D28) may be hardware configured to 0dB loss, however this 

should only be done if all or the majority of calls from the OPT stations are 

to other OPT stations. Setting the loss value to 0dB violates EIA-464-A-1 

specifications. Contact Tier 4 before modifying the loss value settings of 008 

OPT modules. 

Issue 1 

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Control Unit Modules —Continued 


012 (T/R) N/A 

Single-line telephones; Intuity AUDIX ® ; 

Messaging 2000; T/R adjuncts (such as 

answering or fax machine); analog data 

devices (such as modems) 

016 (T/R) 1 

N/A 

Single-line telephones; Intuity AUDIX ® ; 

Messaging 2000; T/R adjuncts (such as 

answering or fax machine); analog data 

devices (such as modems) 

016 ETR2,3 N/A, TTR All ports, when programmed for ETR: 

MLS, ETR, Business Cordless 905, and 

TransTalk MDC and MDW telephones. 

Ports 11–16 when programmed for T/R: 

any T/R device such as single-line 

telephones; Intuity AUDIX ® ; Messaging 

2000; T/R adjuncts (such as answering or 

fax machine); analog data devices (such 

as modems) 

2,3 

016 MLX N/A MLX extensions, including: 


■ MLX voice with Voice Announce to 

Busy 

■ MLX voice and MFM with T/R adjunct 

■ MLX voice and MFM with SSA 


■ Access device for data 

communications between a PC on the 

system and a high-speed Internet 

connection, connection to remote 

node LAN access server, or ISDN 

router 1 

■ CTI link 4 

■ Videoconferencing systems using one 

jack and 2B data feature or 2 jacks 

with ISDN terminal adapters 

(depending on video system) 1 



PCMCIA card. 



Issue 1 

April 1999 

72






telephones with message-waiting lights, 2 TTRs 

Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on 

-48 VDC 

REN: ≤ 4.0 per port 

Disconnect signal: 900 ms (T/R short for analog modems, G3 fax, etc.) 



telephones with message waiting lights, 4 TTRs 

Power: 40-VDC, 600-ohm battery source 

Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on 

-48 VDC 

REN: ≥ 4.0 per port 

Disconnect signal: 900 ms (T/R short for analog modems, G3 fax, etc.) 


Capacity: 16 ETR station ports including 6 with T/R functionality and 4 TTRs. 

First 10 ports are ETR ports only; remaining 6 ports can support either T/R or 

ETR, but not both simultaneously 

Power: -48V for ETR and -49V normal for T/R 

Ringing current: 20/25 Hz balanced trapezoidal ring signal 

REN: 2 per port 

Off-hook detection: ≥18mA, ≤30ma, ≥20 msec for T/R; massage control for 

ETR 

On-hook detection: ≤14mA for T/R; massage control for ETR 

T/R switchhook flash detection: 300-1200 ms 

Capacity: 16 digital station ports 

Signaling: BRI S/T protocol (two 64-kbps B channels, one 16-kbps D channel) 

on a passive bus 

Power: 48 VDC phantom power to telephone, 48 VDC over a separate pair 

(7–8) to an operator console with a DSS 


MLX IROB protectors) service only 

Issue 1 

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73




Control Unit Modules—Continued 


100D 1 T1 or PRI T1 emulates 24 lines/trunks: loop-start, 

ground-start, tie, and Direct Inward Dial 

(DID; Hybrid/PBX mode only); can also 

supply subscriber services. In Release 4.0 

and later, T1 can also provide high-speed 

(56K) data communications and digitally 

emulated tie trunks for data 

communications. PRI supports subscriber 

services, allows high-speed digital data 

communications, and includes special 

features. 

400 LS 2 Loop-start 

and TTR 

1 PFT telephone 

400EM Tie trunk N/A 

400 GS/LS Loop-start or 

ground-start 

and TTR 

PFT telephone (button needed for 

ground-start PFT telephone) 

2 

408 (LS-ATL) 

Loop-start Analog multiline telephones; CMS; 1 PFT 

telephone 


ground-start 

Analog multiline telephones; CMS; 1 PFT 

telephone with GS button 


PCMCIA card. 

2 Although this MERLIN ® II modules is supported, the following are 

recommended for the system: 400 GS/LS, 408 GS/LS, 408 GS/LS-MLX, 

800 GS/LS, and 800 GS/LS-ID. 

Issue 1 

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74





Capacity: 24 channels (“virtual” lines/trunks) for voice and analog data or for 

digital data only (T1); or 23 B-channels for voice and data, and 1 channel used 

for signaling (PRI). Supports networking in Release 6.0 and later systems, 

Hybrid/PBX mode only. 

Mode: Multiplexes up to 24 channels into 1 facility and demultiplexes 1 facility 

into up to 24 channels. 

Speed: Up to 64 kbps 

Signaling: DS1 over 4-wire; Apparatus code earlier than 517M15, T1 uses 

robbed-bit or common-channel; apparatus code 517M15 and later, common 

channel is not an option for T1; PRI uses 23 B+D 

Capacity: 4 loop-start lines/trunks for 2-way analog voice/data 

communication, 4 TTRs 

Signaling: Loop-start 

Capacity: 4 analog tie trunks. Supports networking in Hybrid/PBX mode only 

Method of completion: Automatic start, immediate-start, wink-start, or 

delay-dial-start 

Signaling: E&M type 1S, type 1C, type 5 

Capacity: 4 ground-start and/or loop-start lines/trunks for 2-way analog voice/ 

data communication, 4 TTRs 

Signaling: Loop-start or ground-start, optioned per port 


communication, 8 extensions 

Extension signaling: Analog multiline telephone (40 kbps) 

Trunk signaling: Loop-start trunk, analog voice 

Loop range: 1000 feet (305 m), in-building or in-range out-of-building 

(with analog IROB protectors) only 

Capacity: 4 ground-start and/or loop-start lines/trunks for 2-way analog voice/ 

data communication, 8 extensions 

Extension signaling: Analog multiline telephone (40 kbps) 

Trunk signaling: Loop-start or ground-start trunk (optional per port); voice 


(with analog IROB protectors) only 

Issue 1 

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75






408 GS/LS- 

MLX 1 

Loop-start or 1 PFT telephone 

ground-start 

408 GS/LS-ID- 

MLX 1,2 

Loop-start or 

ground-start 

1 PFT telephone; Caller ID 3 



PCMCIA card. 


Issue 1 

April 1999 

76





Capacity: 4 ground-start and/or loop-start lines/trunks, 8 digital extension 

jacks for MLX extensions, including: 


■ MLX voice with Voice Announce to Busy 




■ Access device for data communications between a PC on the system and 

a high-speed Internet connection, connection to remote node LAN access 

server, or ISDN router1 ■ CTI link 2 

■ Videoconferencing systems using one jack and 2B data feature or 2 jacks 

with ISDN terminal adapters (depending on video system) 1 

Extension signaling: BRI S/T protocol (two 64-kbps B channels, one 

16-kbps D-channel) on a passive bus 

Trunk signaling: Loop-start or ground-start trunk (optional per port), analog 

voice 


(with MLX IROB protectors) only 

Protocol: Requires calling name (R7.0 and later) and/or number identification 

service from central office 

Capacity: 4 ground-start and/or loop-start lines/trunks, 8 digital extension 

jacks for MLX extensions, including: 


■ MLX voice with Voice Announce to Busy 




■ Access device for data communications between a PC on the system and 

a high-speed Internet connection, connection to remote node LAN access 

server, or ISDN router 1 

■ CTI link 2 

■ Videoconferencing systems using one jack and 2B data feature or 2 jacks 

with ISDN terminal adapters (depending on video system) 1 

Extension signaling: BRI S/T protocol (two 64-kbps B channels, one 

16-kbps D channel) on a passive bus 

Trunk signaling: Loop-start or ground-start trunk (optional per port), analog 

voice 


(with MLX IROB protectors) only. If adjuncts (MFM or DSS) are used, auxiliary 

power must be in place 





Issue 1 

April 1999 

77






800 (LS) 1 Loop-start 2 PFT telephones 

800 DID Direct Inward 

Dialing 

and TTR 


ground-start 

and TTR 

800 GS/LS-ID 

1,2 Loop-start or 

ground-start 

800 NI-BRI 

1 T1 NI-BRI 

interface 

MERLIN 

LEGEND Mail 

007 MLM 3 

N/A 

2 PFT telephones with GS button (if using 

GS lines/trunks) 

2 PFT telephones; Caller ID (loop-start 

trunks only), if you subscribe to caller 

identification from the local telephone 

company, displays the number of incoming 

callers, and in R7.0 and later, the name of 

incoming callers as well, on MLX, MLS, and 

ETR display telephones 

Voice, data, video, and other services at 64 

kbps over standard ISDN lines/trunks 

none Supports: MERLIN LEGEND Mail Voice 

Messaging System; resides on this module 

and the internal T/R jacks can be used only 

for this application 

1 Although this MERLIN ® II module is supported, the following are 

recommended for the system: 400 GS/LS, 408 GS/LS, 408 GS/LS-MLX, 

800 GS/LS, and 800 GS/LS-ID. 


3 The system software recognizes the MERLIN LEGEND Mail VMS module 

as a 012 (T/R) module. Even though the module has a maximum of 7 T/R 

internal ports, including the modem jack, it uses 12 ports of capacity in any 

of its three configurations. 

Issue 1 

April 1999 

78






communications, 2 PFT telephones 

Signaling: Loop-start 

Capacity: 8 lines/trunks, 2 TTRs 

Transmission: Incoming calls only; 2-way (1-pair) fixed impedance to DID 

trunks; no outgoing calls 

Signaling: Loop-reverse battery; wink-start or immediate-start; accepts touchtone 

dialing 

Capacity: 8 ground-start and/or loop-start lines/trunks 

Signaling: Loop-start or ground-start 

Capacity: 8 ground-start and/or loop-start lines/trunks; 2 TTRs 

Signaling: Loop-start or ground-start 



Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for voice and 

data and 1 channel used for signaling 

Speed: Up to 64 kbps 

Signaling: ISDN Basic Rate 2B+D 

Capacity: 7 internal, system-defined T/R jacks; 2 TTRs; internal remote 

maintenance device; serial port for PC connection 

Issue 1 

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79




\ 

Adjunct Summary 

Equipment 

Type Specifications 

Alerts (AC) 1 

1 Cannot be connected to a QCC. 

2 Latest 012 T/R Module (517H13). 

Lucent 

Technologies 

Products 

■ Any audible or visual alert that External 

operates on 20–30 Hz ringing Ringer—Loud 

signals. 

External Ringer 

■ Associated with a specific extension 

(supplemental alert) or works on a 

programmed trunk port (external 

alert). 

Alerts (DC) ■ Any audible or visual alert that Alert bell 

operates on 48-VDC signals. Alert horn 

■ Associated with a specific extension Alert strobe 

(supplemental alert) or works on a Alert chime 

programmed trunk port (external Alert deluxe horn 

alert). 

Note: 48-VDC is supplied via the white/ 

green pair on an MFM in SSA mode or 

an analog SSA device 

Alert switch 

Answer/ 

record 

machine 1 

■ Industry-standard machine. 

■ Low ringer equivalence (less than 

0.15 or (4.0 2 total REN for T/R port.) 

■ Ability to recognize 600-ms 

disconnect signal or other means of 

automatic disconnect (such as voice 

reset disconnect timer, fixed 

recording time). 

Model 1300 

Answering 

Machine 

Model 1531 

Remote Answering 

System telephone 

Issue 1 

April 1999 

80




Interface 

LS or 

GS/LS T/R MFM GPA SAA 

Line/ 

Trunk 

Jack 

T/R 

Extension 

Jack 1 

MLX 

Extension 

Jack 

Analog 

Extension 

Jack 

✓ ✓ ✓ 

Analog 

Extension 

Jack 

✓ ✓ ✓ 

✓ ✓ ✓ 

1 T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later 

systems, jacks programmed for T/R operation on an 016 ETR module. 

Issue 1 

April 1999 

81




Adjunct Summary—Continued 

Equipment 


Cordless 

Telephone 1 

■ Must have touch-tone dialing 

capability when connected via 

MFM; rotary or touch-tone dialing 

can be used on T/R port. 

■ Single line. 

Credit Card 

Verification 

Terminal 1 






Dial Dictation1 ■ A device that requires contact 

closure can be used on LS/GS line 

jack only with UPAM. 

Direct Station 

Selector 

Lucent 

Technologies 

Products 

5650 Cordless 

Telephone 

5481 Cordless 

Telephone 

5552 Cordless 

Telephone 

N/A 

N/A 

■ A maximum of 2 DSSs can be Direct Station 

connected to an operator console. Selector (DSS) 

■ A 329A power unit must be added to 

an operator console having 2 DSSs. 

■ Connects to DSS jack on operator 

console. 

Issue 1 

April 1999 

82




Interface 

LS or 


Line/ 

Trunk 

Jack 

T/R 

Extension 

Jack 1 

MLX 

Extension 

Jack 

Analog 

Extension 

Jack 

✓ ✓ ✓ 

✓ ✓ 

✓ ✓ ✓ ✓ 

Analog 

Extension 

Jack 



Issue 1 

April 1999 

83





Equipment 


Fax 1 





■ Industry-standard analog interface. 

Group Calling 

Delay 

Announcement 1 

Hands-Free 

Unit 

Headset for 

analog multiline 

telephone 

■ Industry-standard announcement 

device. 

■ Must provide automatic disconnect. 

■ Each calling group can have its own 

announcement (maximum 32). For 

Release 5.0 and later systems, 

each calling group can have 10 

primary announcement devices and 

1 secondary announcement device. 

■ A device can provide delay 

announcement for more than one 

group. 

■ For use with analog multiline 

telephones. 

■ Connects directly to telephone. 


Lucent 

Technologies 

Products 

Model 1330 

Answering 

Machine 

Digital 

Announcement 

Device, Model 

18A for single 

unit; Model 15A 

for 4-port unit 

502A 

N/A Starset 

Mirage 

Supra 

Supra NC 

Issue 1 

April 1999 

84




Interface 

LS or 


Line/ 

Trunk 

Jack 

T/R 

Extension 

Jack 1 

✓ 

(can also use 

008 OPT 

Extension 

Jack) 

MLX 

Extension 

Jack 

✓ 

✓ ✓ 

Analog 

Extension 

Jack 

Analog 

Extension 

Jack 



Issue 1 

April 1999 

85





Equipment 

Lucent 

Technologies 

Type Specification 

Products 

Headset for MLX (N/A) Starset 

telephone 

Mirage 

Supra 

Supra NC 

Headset 

■ Connects directly to telephone 

Adapter 

OTHER jack. 

Loudspeaker ■ External paging system using PagePac Plus 

Paging 

DTMF signaling connected to LS Amplicenters D20, 

or GS line jack. 

D100, D300 

■ CPE paging systems require an PagePac Plus 

interface unit; if CPE has 2-wire Controller 

input, the PagePal interface PagePac 6 

(5335-700) can be used. PagePac 6 Plus 

Message 

■ For single-line telephones. Z34A (PEC 3 1032) 

Waiting 

Indicator 

■ Connects directly to telephone. 

Modem ■ If the modem supports touchtone 

dialing via the associated 

data terminal, the keyboard can 

be used for dialing. 

■ If the modem does not support 

touch-tone dialing, an associated 

basic (single-line) telephone can 

be used for dialing. 

Issue 1 

April 1999 

86




Interface 

LS or 


Line/ 

Trunk 

Jack 

✓ 

T/R 

Extension 

Jack 1 

✓ 

MLX 

Extension 

Jack 

Analog 

Extension 

Jack 

✓ ✓ ✓ 

Analog 

Extension 

Jack 



Issue 1 

April 1999 

87





Equipment 

Lucent 

Technologies 


Products 

Music-On-Hold 1 ■ Any FCC-registered 8-ohm music Magic On Hold 

source or recorded announcement 

device. 

Speakerphone ■ Connect directly to telephone. 203A 

■ For single-line telephones only. (PEC 3131-008) 

SMDR Printer ■ Connects to upper RS-232-C jack CAT Terminal 

on processor module. 

■ Must be located within 50 feet 

(15 m) of control unit or use ADU 

to extend distance. 

printers 

1 If you use equipment that rebroadcasts music or other copyrighted 

materials, you may be required to obtain a copyright license from and pay 

license fees to a third party, such as the American Society of Composers, 

Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or 

you can purchase a Magic on Hold system, which does not require you to 

obtain such a license, from Lucent Technologies or an authorized dealer. 

Issue 1 

April 1999 

88




Interface 

LS or 


Line/ 

Trunk 

Jack 

✓ 2 

T/R 

Extension 

Jack 1 

✓ 

MLX 

Extension 

Jack 

Analog 

Extension 

Jack 

Analog 

Extension 

Jack 



2 Music Coupler required (PEC 61398). 

Issue 1 

April 1999 

89



Power Supply Unit Load Requirements 


Unit Load Calculation Rules 

Mode 

Hybrid/PBX, 

Modified Key, 

or 

Behind Switch 

Square Key 

or 

Behind Switch 

Square Key 

or 

Behind Switch 

Installed 

Modules Calculation 

6 1 

4 or fewer 2 

Not required. 

Not required. 

5 or more Use the “Unit Load Rating of System 

Modules” table and instructions below to 

determine the estimated unit loads (ULs): 

■ If the ULs < 96 and the 391C1power 

supply is used, or the ULs < 72 and the 

391A3 power supply is used, then no 

calculation is required. If a 391A1 or 

391A2 power supply is used and the 

ULs > 48, then replace the power 

supply with a 391C1 power supply. 

■ If ULs > 96, reconfigure the system so 

that the total ULs does not exceed 96 

per carrier. 

For more information on unit load 

calculation, refer to Appendix F of System 

Planning. 

1 The 391A1 and 391A2 power supply units generally support 6 modules 

of any type in Hybrid/PBX mode. However, if all 6 carrier slots meet the 

following conditions, the unit load total may exceed 48: 

Only MLX or analog multiline station modules are installed. 

More than 45 MLX-20L or 34-button analog multiline telephones are 

installed. 

The 391C1 and 391A3 power supplies have maximum ratings of 96 and 72 

unit loads respectively. Use these power supplies in place of a 391A1 or 

391A2 on systems where unit loads will exceed 48. 

2 The 391A1 power supply unit generally supports 4 modules of any type in 

Square Key mode. 

Issue 1 

April 1999 

90




Power Supply Unit Load 

Requirements—Continued 

Unit Load Rating of System Modules 

Module Unit Load Module Unit Load 

008 12.0 408 GS/LS 12.0 

008 MLX 13.5 408 GS/LS-ID-MLX 12.0 

008 OPT 8.0 408 (LS) 12.0 

012 T/R 7.2 1 412 LS/ETR 18 

016 ETR 24 800 GS/LS 0.0 

016 T/R 12.8 800 GS/LS-ID 0.0 

100D (DS1) 0.0 800 (LS) 2 

0.0 

400 GS/LS/TTR 0.0 800 DID 8.0 

400 (LS) 2 0.0 800 NI-BRI 0.0 

400EM 8.0 Processor 0.0 

1 012 modules older than 517H13 may have a unit load up to 8.4. 

2 This is a MERLIN II loop-start-only module that can be used in the MERLIN 

LEGEND Communications System. 

Issue 1 

April 1999 

91




Power Supply Unit Load 

Requirements—Continued 


Telephones, and Adjuncts 

Network Access Trunks 1 Unit Load 

DID 1.0 

DS1 0.0 

GS/LS 0.0 

Tie 

Telephones 

1.4 

MLX-5, MLX-5D .9 

MLX-10, MLX-10D, and MLX-10DP 1.2 

MLX-16DP 1.5 

MLX-28D 1.7 

MLX-20L 1.6 

BIS-10 1.1 

BIS-22 and BIS-22D 1.3 

BIS-34 and BIS-34D 1.5 

MLC-5 0.0 

MDC 9000 0.0 

MDW 9000 0.0 

5-Button 0.8 

10-Button Basic 1.1 

10-Button HFAI 1.2 

34-Button Basic 1.1 

34-Button DLX 1.7 

34-Button BIS 1.4 

34-Button BIS/DIS 1.4 

ETR-6 0.8 

ETR-18 0.9 

ETR-18D 1.0 

ETR-34D 1.0 

MLS-6 0.7 

MLS-12 0.8 

MLS-12D 0.8 

MLS-18D 0.8 

MLS-34D 0.9 

Single-line telephone 0.7 

Issue 1 

April 1999 

92





Telephones, and Adjuncts (Continued) 

Optional Equipment 

EICON board (CTI link interface in NetWare server) 0.0 

EICON DIVA 2.1or later board 

(CTI link interface in Windows NT platform) 0.0 

DSS console 2 0.9 

MFM3 1.3 

General Purpose Adapter 1.0 

Hands-Free Unit 1.0 

Headset adapter 1.0 

1 Unit loads are computed per trunk. 

2 Up to 2 DSS consoles (one DSS per MLX-28D or MLX-20L) can be powered 

from each control unit carrier. For example, a 3-carrier system can have 6 

system operator positions, each with one DSS powered from the control 

unit. 

3 The MFM is powered by an individual wall power unit located at the station. 

Issue 1 

April 1999 

93




System Feature Availability by Operating Mode 

Mode 

Feature PBX Key 

Behind 

Switch 

Account Code Entry ✓ ✓ ✓ 

Authorization Codes ✓ ✓ ✓ 

Automatic Maintenance Busy ✓ ✓ ✓ 

Automatic Route Selection ✓ 

Callback ✓ ✓ ✓ 

Calling Restrictions ✓ ✓ ✓ 

Centralized Voice Messaging ✓ 

Centrex Transfer via Remote Call 

Forwarding 

✓ ✓ ✓ 

Coverage ✓ ✓ ✓ 

Coverage VMS Off ✓ ✓ ✓ 

CTI Link ✓ 

Delayed Ring interval ✓ ✓ ✓ 

Direct Inward Dialing ✓ 

Direct-Line Console options ✓ ✓ ✓ 

Direct Voice Mail ✓ ✓ 

Directory ✓ ✓ ✓ 

Extension Status ✓ ✓ ✓ 

Forced Account Code Entry ✓ ✓ ✓ 

Group Calling 1 ✓ ✓ ✓ 

Headset Status ✓ ✓ ✓ 

Hold disconnect ✓ ✓ ✓ 

Inside dial tone ✓ ✓ ✓ 

Labeling ✓ ✓ ✓ 

Language selection ✓ ✓ ✓ 

Loudspeaker Paging ✓ ✓ ✓ 

Microphone Disable ✓ ✓ ✓ 

Night Service ✓ ✓ ✓ 

Paging groups ✓ ✓ ✓ 

Park ✓ ✓ ✓ 

Pickup groups ✓ ✓ ✓ 

Pools (trunk groups) ✓ 

Queued Call Console options ✓ 

Recall interval ✓ ✓ ✓ 

Issue 1 

April 1999 

94




System Feature Availability by Operating Mode—Continued 

Mode 

Feature PBX Key 

Behind 

Switch 

Reminder Cancel ✓ ✓ ✓ 

Remote Access ✓ ✓ ✓ 

Remote Call Forward ✓ ✓ ✓ 

Service Observing ✓ ✓ ✓ 

Station Message Detail Recording ✓ ✓ ✓ 

System Numbering ✓ ✓ ✓ 

System Restart ✓ ✓ ✓ 

System Speed Dial ✓ ✓ ✓ 

Tandem Trunking ✓ ✓ ✓ 

Toll Type ✓ ✓ ✓ 

Touch-tone or rotary signaling ✓ ✓ ✓ 

Transfer options ✓ ✓ ✓ 

Uniform Dial Plan (UDP) ✓ 

Voice Announce ✓ ✓ ✓ 

1 Non-local members may be assigned to calling groups in PBX mode only. 

Issue 1 

April 1999 

95



Telephone and Operator Console Features 

K Key mode 

P Hybrid/PBX mode 

B Behind Switch mode 


Feature 

Program 

Code 

Feature 

Code 

Account Code Entry *82 82 + code 

Alarm 1 *759 

Authorization Code *80 80 + code 

Auto Answer All *754 

Auto Answer Intercom *753 

Auto Dial 

Inside (ext., group, zone) 

Outside 

Automatic Line Selection 

Begin Sequence 

End Sequence 

Barge-ln 1,2 

Callback 

Automatic 

On 

Off 

Selective 

Cancel selective 

*22 + ext. no. 

*21 + tel. no. 

*14 

**14 

*58 

1 System operator feature only. 

2 Centralized telephone programming only. 

*12 

**12 

*55 55 

*55 (single-line sets only) 

Issue 1 

April 1999 

96




MLX-5D, MLX-16DP, 

Single- MLX-5, Analog 

MLX-10D MLX-28D MLX-20L Line MLX-10 Multiline1 ETR MLS 

KPB KPB KPB KP KPB KPB KPB KPB 

KPB KPB KPB 

KPB KPB KPB KP KPB KPB 

KPB 

KPB 

KPB KPB 

KPB KPB KPB KPB KPB KPB KPB 



KPB KPB KPB KP KPB KPB KPB KPB 

1 Includes the MDW 9000, MDC 9000, and MLC-5 telephones. 

Issue 1 

April 1999 

97




\Telephone and Operator Console Features—Continued 

Program 

Feature 

Feature 

Code 

Code 

Caller ID (name/number toggle) 

Call Waiting 

*763 763 

On 

*11 

Off 

**11 

Call Waiting Pickup 

87 

Camp-On *57 57 

Conference 

Contrast 

Coverage 

Receiver buttons 

*772 772 

Group 

*42 + ext. no. 

Primary 

*40 + ext. no. 

Secondary 

Sender buttons 

*41 + ext. no. 

Cover inside & outside calls 

Cover outside calls only 

Coverage Off 

Coverage VMS Off 

*48 

**48 

*49 

*46 

Data Status *83 + ext. no. 

Direct Voice Mail 

Directory 

*56 56 + ext. no. 

System Directory 

(system programming) 

Extension Directory 

(display only) 

Personal Directory 

(display only) 

Do Not Disturb *47 

Drop *773 773 

Issue 1 

April 1999 

98






MLX-10D MLX-28D MLX-20L Line MLX-10 Multiline1 ETR MLS 

KPB KPB KPB KPB KPB KPB 

KPB KPB KPB KPB KPB KPB KPB KPB 


B B B B B KPB KPB 

KPB KPB KPB KPB 

KPB KPB KPB 


KPB 

KPB 

KPB 

KPB 


KP KP KP KP KP KP KPB KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 




Issue 1 

April 1999 

99




Telephone and Operator Console Features—Continued 

Feature 

Extension Status 

Direct-Line Console1 Status Off 

Status 1 

Status 2 

Telephones 

(rooms or agents) 

Status Off 

Status 1 

Status 2 


Program 

Code 

*760 

*761 

*762 

*45 

*44 

Feature button *20 

Forward and Follow Me 

Activate 

Forward (inside) 

Remote Call Forward 

Follow Me 

Cancel 

At originating extension 

At destination extension 

Cancel one 

Cancel all 

Group Calling 

In-Queue Alarm button 

Calling group supervisor 

Enter supervisor mode 1 

Exit supervisor mode 1 

Available (ES Status 2) 

Unavailable (ES Status Off) 

Calling group members 

Sign in (Available) 

Sign out (Unavailable) 

After-call work state (CMS only) 

*33 

*33 

*22 + calling 

group ext. no. 

*762 

*760 

*44 

*45 

Feature 

Code 

760 + DSS button 



*44 

45 

44 

33 + ext. no. 

33 + tot. no. + # 

34 + ext. no. 

33 + own ext. no. 

*34 + ext no. 

*34* 

32 + Hold 

32 + Drop 



44 

*44 

45 

Issue 1 

April 1999 

100






MLX-10D MLX-28D MLX-20L Line MLX-10 Multiline 1 

KPB KPB KPB 


ETR MLS 


KPB 



KPB KPB KPB 


KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

Issue 1 

April 1999 

101





Program 

Feature 

Code 

Group Page Auto Dial button *22 + paging 

group ext. no. 

Headset Options 

Auto Answer 

Hang Up1 Mute (Headset/Handset) 

Status 

Hold 

Hold Release 

Intercom buttons 

Assign buttons 1 

ICOM (Default Ring) 

ICOM Originate Only 

Change button type 

Place Ring 

Place Voice 

Language 

English 

French 

Spanish 

*780 

*781 

*783 

*782 

*16 

*18 

**19 

*19 

Feature 

Code 


2 Used to enter/exit Message operation mode. MLS and analog multiline 

telephones return to normal call handling after 15 seconds if the user has no 

messages. If an MLS or analog multiline telephone user has messages, the 

user must delete the messages or use the feature code or programmed 

button to exit Message operation. For ETR telephones, the feature code or 

programmed button must be used to exit Message operation mode 

regardless of whether the user has messages. 

3 Display telephones only. Programming and feature codes are used with 

analog multiline telephones only. 

771 

** 

790 

791 

792 

Last Number Dial *84 84 

Messaging 

Leave Message 

After calling 

Without calling 

Cancel message left 

Message LED off (for non-display 

telephones 

Message operation mode (for 

ETR, MLS and analog multiline 

display telephones) 2 

Posted Message 

Send/Remove Message 3 

*25 

*54 

*54 

*751 

*38 

25 

53 + ext. no. 

*53 + ext. no. 

54 

54 

38 + ext. no. 

Issue 1 

April 1999 

102







ETR MLS 



B 

B 

B 

B 

K B K B K B 

B 

B B 

K B 

K B 


B 

B 

B 

B 

KPB 

B 

KPB 

B 

K B K B K B K B 

KPB KPB KPB KPB KPB 

KPB 

KPB 

KPB 

KPB 

KPB KPB KPB K P KPB KPB KPB KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

Issue 1 

April 1999 

103





Program 

Feature 

Feature 

Messaging (continued) 

Receiving messages 

Code 

Code 

Delete Message 1 

Next Message1 Return Call1 Scroll1 *26 

26 

*28 

*27 

*29 

28 

27 

29 

Night Service2 Notify 

*39 39 

Send 

*757 + ext. no. 

Receive 

*758 + ext. no. 

Park *86 

Park Zone Auto Dial2 *22 + Park Zone 

Personal Speed Dial # + (01-24) + 

*21 + tel no. + ## 

01-24 

Personalized Ringing 

Pickup 

*32 + ring (1–8) 

General use 

*9 

Specific extension 

*9 + ext. no. 

9 + ext. no. 

Specific line 

*9 + line no. 

9 + line no. 

Group 

*88 

88 

Position Busy2 Privacy 

*750 

On 

*31 31 

Off 

*31 

Recall *775 775 

1 Display telephones only. Programming and feature codes are used with 

analog multiline telephones only. 


Issue 1 

April 1999 

104







KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 


ETR MLS 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 





KPB K P KPB KPB KPB KPB 



P 



Issue 1 

April 1999 

105





Program 

Code 

Feature 

Code 

Feature 

Reminder Service 

Set 1 

*81 81 + time 

Operator Set2 81 + ext. no. + time 1 

Cancel **81 *81 

Operator Cancel 2 *81 + ext. no. 2 

Missed 2 *752 

Ringing/Idle Line 

Preference 

On 

Off 

Ringing Options 

Individual lines 

Immediate ring 

Delay ring 

No ring 

All lines 

Immediate Ring 

Delay Ring 

No Ring 

Abbreviated Ring 

On 

Off 

Send Ring (Shared SA) 

On 

Off 

*343 

*344 

*37 

*36 

*35 

*347 

*346 

*345 

*341 

*342 

*15 

**15 

1 English only: time is 12-hour (0100–1259 + 2(A) or 7(P). French and 

Spanish: time is 24-hour (0000–2359). 


Issue 1 

April 1999 

106







ETR MLS 



KPB 

P 

KPB 

P 

KPB 

P P 

KPB 


P 

KPB 

P 

KPB 

P 

KPB 

P 

Issue 1 

April 1999 

107





Program 

Feature 

Feature 

Code 

Code 

Saved Number Dial *85 

Send/Remove Message1 *38 38 + ext. no. 

Service Observing 1,2 

*59 + ext. no. 

Signaling (manual) *23 + ext. no. 

System Access buttons 3 

Assign buttons 

SA (Default Ring) 

SA Originate Only 

Shared SA 

Change type 

(SA or Shared SA) 

Ring 

Voice 

*16 

*18 

*17 + primary ext. no. 

**19 

*19 

System Speed Dial *24 + code 

(600-729) 

600-729 

Transfer *774 774 

Voice Announce 

On 

Off 

VA on Idle Only 

(MLX telephones only) 

*10 

**10 

*130 


2 MLX telephones only. Cannot be a QCC or CTI link. 


Issue 1 

April 1999 

108




Analog 


Single- MLX-5, 


ETR MLS 





P P P 

P P P P 


P 

P 

P 



KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

KPB 

Issue 1 

April 1999 

109



Reference Documents 


Document Number Title 

System Documents 

555-670-100 Customer Documentation Package1 555-670-110 Feature Reference 

555-670-111 System Programming 

555-670-112 System Planning 

555-670-113 System Planning Forms 

555-670-116 Pocket Reference 

555-670-119 System Manager’s Quick Reference 

555-661-150 Network Reference 

555-670-800 Customer Reference CD-ROM 2 

Telephone User Support 

555-660-120 Analog Multiline Telephones User’s Guide 

555-660-122 MLX Display Telephones User’s Guide 

555-660-124 MLX-5 and MLX-10 Nondisplay Telephones 

User’s Guide 

555-660-126 Single-Line Telephones User’s Guide 

555-660-138 MDC and MDW Telephones User’s Guide 

555-630-150 MLX-5D, MLX-10D and MLX-10DP 

Display Telephone Tray Cards (5 cards) 

555-630-151 MLX-5 and MLX-10 Nondisplay Telephone 

Tray Cards (6 cards) 

555-630-152 MLX-28D and MLX-20L Telephone Tray Cards 

(5 cards) 

555-630-155 MLX-16DP Display Telephone Tray Cards (5 cards) 

555-670-122 MLS/ETR Tray Cards 

System Operator Support 

555-660-132 Analog Direct-Line Consoles Operator’s Guide 

555-660-134 MLX Direct-Line Consoles Operator’s Guide 

555-660-136 MLX Queued Call Console Operator’s Guide 

Miscellaneous User Support 

555-661-130 Calling Group Supervisor and Service Observer 

User Guide 

555-650-105 Data and Video Reference 

Documentation for Qualified Technicians 

555-670-140ADD Installation, SPM, Maintenance and Troubleshooting 

Supplement 

Toll Fraud Security 

555-025-600 BCS Products Security Handbook 

Within the continental United States, these documents can be ordered from the 

Lucent Technologies Customer Information Center by calling 1-800-457-1235 

from within the continental United States, or 317-322-6791 from outside the 

United States. 

1 The MERLIN LEGEND Customer Documentation Package consists of the 

paper versions of the System Manager’s Quick Reference, the Feature 

Reference, and System Programming. 

2 The Customer Reference CD-ROM contains the System Manager’s Quick 

Reference, the Feature Reference, System Programming, and the Network 

Reference. 

Issue 1 

April 1999 

110




Maintenance Error Codes 

Error 

Code Description Action 

0001 TIMEOUT COLD START: 

System programming OK. 

0002 POWER UP WARM START: 


0003 SOFTWARE COLD START: 


0004 SOFTWARE WARM START: 


0005 Reset - DIAGNOSTIC 

SWITCH: 

Technical Addendum 

No action required; however, if 

problem persists, troubleshoot 

the processor. 

No action required; however, if 

problem persists, troubleshoot 


If problem persists, troubleshoot 




0006 INCOMPLETE COLD START: If problem persists, troubleshoot 

System cold-started while the processor. 

restart in progress. 

0007 SANITY TIMEOUT RESET: 

Faulty software, module, carrier, 

or processor sanity timer. 

0008 MAX RESET COUNT 

EXCEEDED: 

System cold-started because of 

too many warm starts. 

Check module and/or 

processor. 



0009 FRIGID START: 

If processor was removed while 

System restarted and initialized to in use, system may perform 

defaults; also logged after System frigid start because of loss of 

Erase. 

system programming. Restore 

system as described in System 

Programming and Maintenance 

(SPM). 

000A POWER UP COLD START: If problem persists, check 

RAM failure in processor; system processor. 

programming OK. 

000B CARD 

INSERTED/REMOVED: 

None. 

000C SLOT STREAM CNT 

EXCEEDED: 

Slot generated excessive 

interrupts. 

000D FMWR NOT IN STANDBY 

MODE: 

Module firmware not in standby 

mode. 

If problem persists, check 

module. 


module. 

000E COMMAND BUFFER FULL: If problem persists, check 

processor and module. 

000F TASK RUNNING TOO LONG None; if problem persists, check 

processor. 

Issue 1 

April 1999 

111





Maintenance Error Codes—Continued 

Error 


0010 INVALID SLOT 

INTERRUPT: 

Cannot determine module 

responsible for interrupt. 

0011 STACK OVERFLOW: 

Processor problem. 

0012 INVALID RESET FLAG: 


0013 DUART STREAMING INT: 


0014 PROCESSOR ERR 

INTERRUPT: 


0015 MODULE MISMATCH: 

Module inserted into wrong slot. 

0016 POWER UP COLD START: 

Module dual port ram failure; 

system programming OK. 

Check modules and replace if 

necessary; if problem persists, 

check processor. 

Check processor. 




Change system 

programming for proper module 

or install proper module. 


module for slot indicated. 

0017 REAL TIME CLOCK FAULT: If problem persists, replace 

Date and/or time incorrect or processor module. 

unreadable. 

0018 RTC COLD START: 

This error is not displayed. 

0019 RESET TIME & DATE: 

System cold-starts because realtime 

clock chip is not working 

correctly. 

If problem persists, replace 

processor module. 

0401 ABK CARD NOT INSERTED: Insert a translation card or an 

PCMCIA memory card for unformatted card. 

translation is not inserted. 

0402 ABK INCORRECT CARD 

TYPE: 

PCMCIA memory card for nontranslation 

is inserted. 

0403 ABK CARD WRITE- 

PROTECTED: 

Translation card has writeprotected 

switch on. 

0404 ABK EXTENSION BUSY: 

A station is in program, 

administration, or maintenance 

mode. 

Remove current card and insert 

a translation card or an 

unformatted card. 

Turn write-protection switch to 

off. If problem persists, try 

another card. If still not working, 

replace processor module. 

Wait until station changes 

mode. 

Issue 1 

April 1999 

112





Error 


0405 ABK FAULTY CARD: 

Unknown cause of a bad card. 

0801 

and 

1C07 

and 

5801 

CTI LINK DELETED: 

A board renumber or slot restore 

moved the CTI link to an 

unacceptable port and the system 

has removed the link. 

0C01 NO I-VMS PORT IN SERV: None 

vms machine may be down. 

0C02 DID INTERDIGIT 

TIMEOUT: 

Noisy line or central office 

problem. 


Reset card and retry. If problem 

persists, try another card. If still 

not working, replace processor 

module. 

Check that the following are 

true: 

■ The system is in Hybrid/ 

PBX mode. 

■ The link is on an 008 MLX 

or 408 MLX board. 

■ The MLX board firmware 

vintage is not 29. 

■ The extension is not an 

operator position. 

■ An MLX telephone is not 

connected to that port. 

■ Board renumber has not 

moved the MLX extension 

to the system programming 

port. 

None; if problem persists, check 

DID line and inform Central 

Office, if necessary. 

0C03 ALL TTRs UNAVAILABLE: Check count and first and last 

System needed to use a TTR, but occurrences to determine if 

one was not available for any and error occurs too frequently. If so, 

all reasons including: in use, not check to see if you can add 

physically present, out of service. TTRs to the system. 

If prompt out of queue is active, 

shorten the delay 

announcement message length. 

If prompt out of queue feature 

and secondary 

announcement(s) are active, 

increase the interval between 

the announcements. 

If you reprogram the delay 

announcement device, recheck 

it to verify that the problem no 

longer exists. 

Issue 1 

April 1999 

113






Error 


0C04 MWL Fac Timeout: Check the error log for additional 

Two consecutive messages to error codes. If the error log also 

update Message Waiting lights contains errors indicating problems 

have been sent across the private with the 100D and/or 400EM 

network for the same tandem trunk module, troubleshoot the 100D and/ 

and have not been acknowledged. or the 400EM module (see Chapter 

When this happens three times, 4 of Maintenance and 

the error becomes permanent. The Troubleshooting). 

alarm remains in the log until a If the 100D and/or the 400EM 

message is acknowledged or five module are functioning properly, 

days pass. 

troubleshoot the trunks using 

instructions in Chapter 5 of 

Maintenance and Troubleshooting. 

0C05 MWL Delivery Delay: Check the error log for additional 

A message to update the Message error codes. If the error log also 

Waiting lights has exceeded the contains errors indicating problems 

time period for delivery. A transient with the 100D and/or 400EM 

alarm occurs after one minute, and module, troubleshoot the 100D and/ 

a permanent alarm occurs after 15 or the 400EM module using 

minutes. The alarm remains in the instructions in Chapter 4 of 

error log until a message is Maintenance and Troubleshooting. 

delivered or five days pass. If the 100D and/or the 400EM 

module are functioning properly, 

troubleshoot the trunks using 

instructions in Chapter 5 of 

Maintenance and Troubleshooting. 

Check that the system receiving the 

message had enough TTRs to 

handle the volume of calls. Check 

the error log on the sending system 

and then on the receiving system. 

More facilities or TTRs may be 

needed. 

1C01 POOL M-BUSY EXCEEDS 

50%: 

more than half the trunks in pool 

are busy. 

Check trunk. 

1C02 DPR TEST NOT COMPLETED: Slot did not complete initializing. 

1C03 FW UPGRADE ATTEMPT: No action required. 

1C04 FW UPGRADE COMPLETE No action required. 

Issue 1 

April 1999 

114






Error 


1C05 INVALID FMW 29 

Replace 008 or 408 MLX module 

with one of another firmware 

DETECTED: 

vintage. Retire permanent alarm 

Incompatibility problem; specified 

manually. 

video endpoint or UDM is 

connected to an 008 or 408 MLX 

module with firmware of vintage 

0x29. 

1C06 BAD BOARDS IN SYSTEM: 

At least one incompatibility 

problem of type HER 0x1C05 

detected. Turns on red LED on 

processor. 

1C07 See error code 0801 

2C01 T1 ACCESS VIOLATION: 

T1 services (channels-voice/ 

data) programmed incorrectly. 

Replace 008 or 408 MLX module 

with one of another firmware 

vintage. Retire permanent alarm 

manually. 

Check facility provisioning and readminister 

channels for voice or 

data. Ensure that T1 data facilities 

are accessed from data terminals 

only (such as UDMs or desktop 

video systems) and that T1 voice 

facilities are accessed from 

telephones only (such as MLX 

telephones). 

2C02 Bearer Capability Verify that the ARS or UDP routing 

tables route a data call to a DS1 

Incompatibility: 

facility. Check the DS1 Type 

A 64 kbps clear-channel data call 

administration item for the specified 

was routed to a facility that does 

facility. If the programmed value is 

not have sufficient bandwidth to 

T1, the caller must initiate a 56 kbps 

handle the call. 

call. Check the DS1 Suppression 

administration item for the specified 

facility. If the programmed value is 

AMI-ZCS, the caller must initiate a 

56 kbps call. 

3001 ALARM TABLE FULL: 

error logs are full; turns on 

processor led. 

Correct indicated errors, and then 

remove entries from the transient 

system error log. If problem 

persists, cold-start the system. 

SysProgram→System→ 

Restart 

4401 USER REQUESTED SYS If error remains in transient log, 

repeat System Erase. If problem 

ERASE: 

persists, check processor. 

Logged after System Erase. If 

System Erase is successful, this 

error is removed immediately. 

4402 USER REQST 

None. 

UPGRD/INSTALL: 

Issue 1 

April 1999 

115






Error 


4C01 POOL EMPTY: 

System needed to use a trunk in 

a pool but no trunks were 

physically present in the pool— 

i.e., all of the boards were 

removed from the system. 

4C02 POOL BUSY: 


a pool. Trunks are physically 

present; however, none are idle 

and available for use—i.e., they 

may be in use or out of service. 

Replace boards. 

4C03 POOL BUSY &/OR OOS: 


a pool. Trunks are physically 

present; some may be busy but 

some are idle. However, the idle 

trunks are not in service. 

5801 See error code 0801 

Restore if out of service. 

5802 Board Renumber 

Board renumber took place. 

6C01 DS1 LOSS OF SIGNAL 

ALARM: 

Service on link has been lost. 

If the system is functioning 

properly, simply remove the error 

from the Transient Error Log. If the 

system is not functioning properly, 

check the Transient Error Log to 

verify that a board renumber took 

place. Then compare the system’s 

previous configuration to the one 

after board renumbering to 

determine if the board renumber 

caused logical IDs to shift. 

Usually no action. Check T1 

facility. If problem persists, contact 

NSAC Tier III. 

6C02 DS1 BLUE ALARM: Usually no action. Check T1 

All 1s being received; service on facility. If problem persists, contact 

link has been lost. 


6C03 DS1 RED ALARM: 

Invalid framing information on 

incoming signal; service on link 

has been lost. 

6C04 DS1 YELLOW ALARM: 

Far end of network interface has 

lost frame synchronization; 

service on link has been lost. 

6C05 DS1 LOSS OF 

MULTIFRAME: 











Issue 1 

April 1999 

116





Error 


6C06 DS1 REMOTE MULTIFRAME: 

Far end of network interface is 

experiencing loss of multiframe; 

service on link has been lost. 

6C07 DS1 MAJOR ALARM: 

Average bit error rate exceeds 

10E-3; service on link has been 

lost. 

6C08 DS1 MINOR ALARM: 

Average bit error rate exceeds 

10E-6. 

6C09 DS1 MISFRAME ALARM: 

Misframe count reached 18. 

6C0A DS1 SLIP ALARM: 

Slip count reached 88. 



facility. If problem persists, 

contact NSAC Tier III. 




Maintenance→Slot→ 

Error Events→ 

Current hr 






Current hr 






Current hr 






Current hr 

6C0B HARDWARE INOPERATIVE: A Busy-Out/Restore or Reset/ 

Hardware not operating properly. Restore may clear problem. If 

If this is the only 100D module or problem persists, contact NSAC 

800 NI-BRI module, or if this is the Tier III. 

designated clock module, its tdm 

bus clock generator was not 

activated. 

6C0C BRI LOSS OF SYNC: 


Usually none; check BRI facility. 

If problem persists, contact 


6C0D BRI SLIPS > 88: 

Usually none; check BRI facility. 

Slip count > 88. Service on link is If problem persists, contact 

still operative. 


6C0E BRI NET REQUESTED 

CCRCs: 

Outgoing signal to the network 

does not have valid framing 

information. Service on link is still 

operative. 

Usually none; link should return 

to normal once test is 

completed. If problem persists, 


6C0F BRI NET DEACTIVATE: Usually none; link should return 

Layer 1 of the link is down. Service to normal once test is 

on link has been lost. 



Issue 1 

April 1999 

117






Error 


6C10 BRI NET INV 2B+D LB ACT: Usually none; link should return 

Service on link has been lost. to normal once test is 



6C11 BRI NET INV B1 LB ACT: 


6C12 BRI NET INV B2 LB ACT: 


6C13 BRI NET INV IL LB ACT: 


6C14 BRI NET INV QM LB ACT: 


















7001 PRI SVC AUDIT TIMEOUT: Check PRI facility and report to 

service provider; otherwise, no 

action is needed. If problem 

persists, contact NSAC Tier III. 

7002 PRI SVC STATE 

INCONSIST: 

Check PRI facility and report to 




7003 PRI D-CHNL INOPERATIVE: Check PRI facility and report to 




7004 PRI B-CHNL NOT 

RELEASED: 

7005 PRI B-CH GROUP 

INCONSIST: 

7006 PRI PROTOCOL MISMATCH: 

A mismatch in the protocol being 

supplied versus the protocol 

expected by MERLIN LEGEND. 









Inform the service provider to 

change the administration for 

this circuit. After the service 

provider restarts the circuit, 

verify that all alarms for this slot 

are cleared. 

Issue 1 

April 1999 

118





Error 


7401 TRK UPLINK MESSAGE 

ERROR: 

Communication problems 

between processor and modules; 

unrecognized message from 

module to processor. 


Test trunk with single-line 

telephone. If problem is not in 

trunk, replace module with one 

known to work. If problem is not 

seen with known working 

module, replace module and 

restart. 

7402 LOOP CONTROL BIT NOT Test trunk with single-line 


SET: 


No loop current on outgoing call. If 


error occurs four times 


consecutively, and if automatic 


maintenance-busy is enabled with 

restart. 

less than 50% maintenance busy, 

trunk is busied-out automatically. 

7403 NO LOOP CURRENT: Test trunk with single-line 

Communication problems telephone. If problem is not in 

between module and CO. No loop trunk, replace module with one 

current. If error occurs four times known to work. If problem is not 

consecutively, and if automatic seen with known working 

maintenance-busy is enabled with module, replace module and 

less than 50% maintenance busy, restart. 

trunk is busied-out automatically. 

7404 STUCK RINGING: 


between module and CO. If error 

occurs two times consecutively, 

trunk is busied-out automatically 

whether or not automatic 

maintenance-busy is enabled. 

7801 NOT IN NORMAL OP MODE: 

Module not in normal operation 

mode; reported in background 

module check. 

7802 SANITY INT NOT 

GENERATED: 

Applies only to modules with 

extension jacks. 

7803 NO PORT BOARDS 

AVAILABLE: 

Modules not present. 

7804 INVALID SANITY 

RESPONSE: 

Sanity test received invalid 

responses; applies only to 

modules with extension jacks. 

Test trunk with single-line 






restart. 

Reset board. If problem 

persists, check module. 


Slot Number→Reset 



None; delete entry from 

transient log. 



Issue 1 

April 1999 

119






Error 


7805 INVALID SLOT NUMBER: None; if problem persists, 

Rare; software could not process restart system. 

an event detection because slot 

number was invalid. 

7806 NOT IN STANDBY MODE: 

Reported during cold start or 

background check. 

7807 SELF TEST NOT 

COMPLETED: 

Reported during cold start. 

7808 TEST RESULT REGISTER 

BAD: 

A module or processor error 

during test run. 

7809 TEST STATUS REGISTER 

BAD: 

A module or processor error 

during test run. 

780A DPR TEST NOT 

COMPLETED: 

Reported during cold start. 

780C RAM TEST FAILURE: 

Memory failed ram test; turns on 


780D UPPER ROM FAILURE: 

Memory failed rom test; turns on 


780E LOWER ROM FAILURE: 

Memory failed rom test; turns on 

processor LED. 

8001 UNEXPECTED ETR MESSAGE 

Indicates one of the following: 

■ An unsupported ETR 

telephone was connected. 

■ An ETR/MLS telephone is 

faulty. 

■ An ETR board is faulty. 

■ The software is showing the 

message in error. 

8401 MISCELLANEOUS ERROR: 

Not reported. 










module. 


processor. 


processor. 


processor. 

If a single user is complaining 

about an ETR/MLS telephone 

not working properly, check to 

be sure the telephone is a 

supported model. If the ETR/ 

MLS telephone is supported, 

replace the faulty telephone. 

If multiple ETR/MLS telephone 

users connected to the same 

ETR module are complaining 

that the telephones are not 

working properly, troubleshoot 

the module and replace it if 

necessary. If no users are 

complaining, simply clear the 

error. 

None. 

Issue 1 

April 1999 

120






Error 


8402 WINK TOO SHORT: 

Check far end of network. 

Outbound dialing problems on tie Check for faulty cable. Replace 

trunks. Wink from the far end of module. 

network interface is less than 100 

ms, the minimum for delay-dial or 

wink-start tie trunks. Tie trunk 

waits for valid signal. 

8403 NO EXTERNAL RELEASE: 


between module and CO. Far end 

has not disconnected within 4 

minutes. If error occurs twice 

consecutively, trunk is busied-out 

automatically whether or not 

automatic maintenance-busy is 

enabled. 

Check far end of network 

interface. Check for faulty cable. 

8404 ON HOOK BEFORE WINK: 

Outbound dialing problems on tie 

trunks. Far end of network 

interface went on-hook before 

handshake was completed (for 

delay-dial or wink-start tie trunk). 

If problem persists, check tie 

trunk configuration. Check far 

end. Check for faulty cable. 

Replace module. 

8405 ON HOOK BEFORE READY: Check far end of network 

Outbound dialing problems on tie interface. Check wink start and 

trunks. Far end of network for faulty cable. Check far end of 

interface went on-hook before network. Replace module. 

guard time elapsed (for delay-dial 

or wink-start tie trunk). 

8406 INTERDIGIT TOO SHORT: 

Inbound dialing problems on tie 

and DID trunks. 




8407 BAD UPDATE: 

Turn processor off and then on. 

Communication problems Repeat system programming 

between processor and modules; procedure. If problem persists, 

module may need to be replaced. contact NSAC Tier III. 

8408 ROTARY RATE > 12PPS: 


and did trunks. 

8409 ROTARY RATE < 8PPS: 


and did trunks. 







840A BAD DOWNLINK MESSAGE: Turn processor off and then on. 


between processor and modules; procedure. If problem persists, 

module received an unrecognized replace module. 

message from processor. 

Issue 1 

April 1999 

121






Error 


840B NO LOOP CURRENT: Replace module with similar 

Communication problems module and test. If problem is 

between module and CO; no loop resolved, replace bad module. If 

current. If error occurs four times problem persists, reinstall old 

consecutively and if automatic module and test trunk. 

maintenance-busy is enabled and 

maintenance-busy limit is less 

than 50%, trunk is busied-out 

automatically. 

840C STUCK RINGING: 

Replace module with similar 

Communication problems module and test. If problem is 

between module and CO; no loop resolved, replace bad module. If 

current. If error occurs four times problem persists, reinstall old 

consecutively and if automatic module and test trunk. 





840D INCORRECT FIRMWARE Turn power off for at least one 

second, and then turn it on. 

STATE: 

Repeat system programming 

If error occurs four times 

procedure. If problem persists, 

consecutively and if automatic 

replace module. 





840E UPLINK MESSAGE ERROR: Turn processor off and then on. 


between processor and modules. procedure. If problem persists, 

Module received unrecognized replace module. 

message from processor. 

840F LOST IDLE MESSAGE 

ERROR: 

Loop start trunk lost an idle 

message during glare timing. 

8C01 SLOTS NOT EQUAL: 

Module that occupies indicated 

slot does not match slot 

information contained in PC or 

PCMCIA card backup file. 

9801 MCARD WRITE ERROR: 

Write to memory card is 

unsuccessful or too slow. 

9802 MCARD ERASE ERROR: 

Erasure of memory card is 

unsuccessful or too slow. 

System has taken corrective 

action. If problem persists, 


Check slot descriptions in 

backup file against actual 

system modules that occupy 

slots. After mismatch is 

corrected, restore. 

Reset card and try again. If 

problem persists, replace card 

and try again. If problem 

continues, replace processor 

module. 

Reset card and try again. If 

problem persists, replace card 



module. 

Issue 1 

April 1999 

122






Error 


9803 MCARD 12-VOLT ERROR: Reset card and try again. If 

Memory card voltage is incorrect. problem persists, replace card 



module. 

9C01 NW REJECTS SPID: 


9C03 LINK ESTABLISHMENT 

FAIL: 


9C04 NW NOT RESPOND TO 

SETUP: 


9C05 NW NOT RESPOND TO 

RELEASE: 


9C07 ENDPOINT UNINIT 

(L2/L3): 

Service on link is uninitialized. 

9C08 PROTOCOL ERROR: 

Service on link may be affected. 

A401 CTI LINK BROADCAST 

RESET: 

Occurs during a broadcast reset. 

Check programmed line. Modify 

if required, or call Cental Office 

to correct. 

Check that line is securely 

connected to port and that LEDs 

on module show proper 

operation. If card appears to 

work properly, line may not have 

been activated by Central 

Office. 

Network not responding to 

LEGEND messages. Contact 

Central Office. 

Network not responding to 

LEGEND messages. Contact 

Central Office. 

If this lasts more than three 

minutes, replug the DSL. If the 

error remains, contact Central 

Office. 

Verify line provisioning. If 

correct, contact NSAC Tier III. 

If several of these occur: 

■ Check that the system is in 

Hybrid/PBX mode. 

■ Validate the wiring and the 

connections. 

■ Press the Restart Button 

(see the procedure 

“Restart” in Chapter 4 of 

Maintenance and 

Troubleshooting). 

■ Call the TSO’s Telephony 

Services Maintenance 

Group (800 242-2121) for 

procedures to unload and 

reload the PBX driver. 

Issue 1 

April 1999 

123






Error 


A801 CTI LINK HIDDEN RESET: If several of these occur, and the 

Occurs during a hidden reset. 

client application has “slow” 

response time: 

■ Validate the wiring and the 

connections. 

■ Press the Restart Button 

(see the procedure 

“Restart” in Chapter 4 of 

Maintenance and 

Troubleshooting). 

■ Call the TSO’s Telephony 

Services Maintenance 

Group (800 242-2121) for 

procedures to unload and 

reload the PBX driver. 

Issue 1 

April 1999 

124




NOTES 

Issue 1 

April 1999 

125





Module/Component History 

Module/ 

Component 

Backplane 

PEC Comcode Apparatus Code 

Basic 106388614 403E 

107007114 403G 

Expansion 61490 106388630 403F 

Power Supply 

61450 107007122 403H 

120 V 105743801 391A1 

106257199 391A2 

107184848 391A3 

100 – 240 V 107793275 391C1 

220 V 106678931 391B1 

107184855 391B2 

Auxiliary 

Processor 

61416 406467142 90240-3 

R1.0/2.0 106215155 517A27 

Secure 107096869 517A27-F 

Hong Kong 107221434 517A27(16) 

Czech 107628133 517A27(34) 

Issue 1 

April 1999 

126




Release 

Used In HW Vint FW Vint Notes 

All 

All 


Used in control units 

6140-CU1, 6140-CU2, 6140-CU3, 

6140-INT, 6140-220, 6140-CUL, 

6140-P3C, 6140-P3D, 6140-P3E, 

6140-P4D, 6140-P4F and 6140- 

SEC 

Used in control units 

6140-C61, 6140-U61A, 6140-61C, 

6140-61D, 6140-61F, 6140-61G, 

6140-61I, 6140-61J, 

6140-P3E, and 6140-CU3 

All non-US 

Used in control unit 

6140-220 and in expansion units 

61450 and 61497 

All US No longer available 

1.0, 2.0, 1.1, 2.1, 

1.2i, 1.3i, 1.4i 

00 Used in control units 

6140-CU2, 6140-INT, 6140-INT, 

and 6140-220 

2.0, 2.1 05 For Federal Systems; used in 

control unit 

6140-SEC 

1.2i, 1.3i, 1.4i 01 For Hong Kong 

1.2i, 1.3i, 1.4i For Czech Republic 

Issue 1 

April 1999 

127





Module/Component History—Continued 

Module/ 

Component 

Processor (cont’d) 

PEC Comcode Apparatus Code 

R3.0 107040438 517A33 

107438921 517B33 

R3.1 107752693 517D33 

R4.0 107743403 517C33 

R6.0 108282765 517M33A 

R6.1 108282765 517M33A 

R7.0 108330531 517N33A 

Feature Module 

R1.0 106064660 517A25 

106656739 517B25 

106729031 517C25 

106767767 517C25B 

106743008 517D25 

106743016 517E25 

Issue 1 

April 1999 

128




Release 



3.0 01 ML R3.0 or later; no FM used; used in control 

units 6140-CU3, 6140-P3C, 6140-P3D, 

6140-P3E, 6141-U3LA, 6141-103A 

02 ML R3.0 or later; no FM used; higher 

temperature reliability; no watch point 

registers; used in control units 6140-CU3, 

6140-P3C, 6140-P3D, 6140-P3E, 6141- 

U3LA, 6141-103A 

3.1 02 Used in control units 6140-C31, 6140-P31C, 

6140-P31D, 6140-P31E, 6141-U3LA, 6141- 

103A 

4.0 02 Used in control units 6140-CU3, 6140-P3C, 

6140-P3D, 6140-P3E, 6141-U3LA, 6141- 

103A 

6.0 Used in control units 6140-CU6, 6140-P6C, 

6140-P6D,6140-P6F, 6140-P6G, 6140-P6I, 

6140-P6J, 6141-115A, 6141-116A 

6.1 Used in control units 6140-C61, 6140-61C, 

6140-61D, 6140-61F, 6140-61G, 6140-61I, 

6140-61J, 6141-U61A, 6141-UGLA 

7 Used in control unit 6140-CU7 

1.0 GA version 

1.0 SW1 = 1.0 

V14.7 

See QPPCN 244 MT. 

1.0 SW = 1.0 

V14.9 

1.0 SW = 1.0 

VEAL 

(14.10) 

1 SW = software. 

See QPPCNs 244MTS1 and 251MT. 

See QPPCN 254MT. 

1.1 GA version 

1.1 SW = 1.1 

V5.2 


Issue 1 

April 1999 

129






Module/ 

Component 

Feature Module (cont’d) 

PEC Comcode 

Apparatus 

Code 

R1.1 106825888 517F25 

106999873 517F25B 

106999899 517F25C 

R2.0 106874738 517G25 

106874746 517H25 

R2.1 106874753 517J25 

107526352 517J25B 

NI-BRI (R2.B) 106999824 517K25 

107499170 517K25B 

R1.2i 106796949 517A30 

R1.3i 106875750 517B30(28) 

106875768 517C30 

R1.4i 107252728 517D30 

PCMCIA Card 

Backup/Restore 61501 107245243 10A1 

R3.0 SW Upgrade 107245250 10B1 

R3.0 Forced Install 107245268 

107655201 

10C1 

10C2 

R3.1 SW Upgrade 107752743 10B2 

R3.1 Forced Install 107752677 10C3 

R4.0 SW Upgrade 61506 107741274 10D1 

R4.0 Forced Install 107741241 10E1 

R6.0V11 Forced Install 108261652 10G2 

R6.1 Forced Install 108282484 10H1 

R7 Forced Install 108387929 10J1 

Issue 1 

April 1999 

130




Release 



1.1 SW = 1.1 

V5.3 


1.1 SW = 1.1 

V7.3 


1.1 SW = 1.1 

V7.7 


2.0 SW = 2.0 

V8.2 


2.0 SW = 2.0 

V8.3 


2.1 SW = 4.0 See QPPCN 307MT. 

2.1 SW = 4.9 See QPPCN 406MT 

NI-BRI (2.B) SW = 9.2 Pre-GA 

NI-BRI (2.B) 

1.2i 

1.3i 

SW = 9.6 GA version 

1.3i SW = 8.0 GA version 

1.4i Included in 6141-INT and 6141- 

220 

3.0 and later Translation card for R3; also 

included as part of processor 

PEC 

3.0 Contains R3V10.3 

3.0 R3V10.0 

R3V10.3 

3.1 Contains R3.1V2.0 




6.0 Contains R6.0V11 

6.1 

7.0 

Contains R6.1 

Issue 1 

April 1999 

131






Module/ 

Component PEC Comcode 

Apparatus 

Code 

008 ATL 61385 103983508 517A3 

61485 105351092 517B3 

008 MLX 61486 105628010 517A21 

008 OPT 

107798183 517B21 

108333717 517C21 

Without Ring Generator 106387525 517A28 

61489 

106933187 517B28 

106980162 517C28 

107009821 517C28B 

With Ring Generator 106995269 517D28 

012 T/R 

61479 

Without Ring Generator 105249023 

105461545 

61387 or 

61487 

107321192 517D28A 

107731994 517E28 

517A13 

517B13 

105512412 517C13 

106397631 517D13 

106553779 517E13 

106767379 517F13 

With Ring Generator 106933773 517G13 

61494 or 

61459 

107108698 517G13(28) 

107438939 517H13 

Ring Generator 61388 105213201 129B 

61498 106741788 129C 

Issue 1 

April 1999 

132




Release 

Used In 

HW 

Vint FW Vint Notes 


All 0.1 0.B 

0.1 0.B Reduced package; no telephone user’s 

guide 

0.4 1.1 

0.4 

05 

1.3 

All 02 11 

03 12 Fixes ring patterns and ring trip 

03 14 Eliminates flash during hang-up 

03 15 Eliminates flash during answer 

All 04 16 Built-in ring generator 

05 16 

05 17 

05 18 Enhances ringing on long loops 

All 01 

01 

REN >5 

Enhanced battery feed protection 

01 08 Forward disconnect added; need for Voice 

Mail 

01 08 Improve performance of inductive ringers 

01 08 Meets EIA transmission standards for use 

with MEGACOM® services 

01 70 

All 02 32 Built-in ring generator; REN






Module/ 


Apparatus 

Code 

016 T/R 61507 107824948 517B34 

108333691 517D34 

016 ETR 61512A 108359571 517A56 

016 MLX 61511A 108333659 517A54 

100D (DS1)/T-1 61491 107538887 517A15 

105461560 517B15 

105512438 517C15 

517E15 

108044769 517M15 

400 EM TIE 61492 8303- 

200 

105311401 517A14 

108314261 517D14 

400 (w/TTRs) 61379 105408892 517B12 

400 GS/LS/TTR 61483 105627988 517A18 

105628044 517B18 

107044869 517C18 

400 LS 61384 103983490 517A2 

105351084 517B2 

400 LS/TTR 

Int’l (DTD) 

61452 106819238 517B12(28) 

107732018 517C12(28) 

408 GS/LS/ATL 61481 106064678 517A26 

106939366 517B26 

107044877 517C26 

408 GS/LS MLX 61493 106698590 517A29 

107044851 517B29 

408 GS/LS-ID-MLX 61505 108333733 517E29 

408 LS/ATL 61482 103983482 517A1 

105351076 517B1 

105512495 517C1 

800 NI-BRI 61503 107025793 517A32 

800 NI-BRI 61510 107731127 517A35 

108318494 517B35 

Issue 1 

April 1999 

134




Release 

Used In 

HW 

Vint FW Vint Notes 


4.0, 1.4i App Vintage 04 R4.0 and later 

7 

7 

All Tie trunk only 

LS, GS, DID, and PRI emulation added 

Meets BC interoperability specs 

Improved EMI performance 

All 

All 01 0.B Lightning protection added; starting in 

1996, replaced by 517C12(28) 

All U.S. 03 1.1 

03 1.2 Sleeping TTR fix 

1.2i, 1.3i, 1.4i 

03 1.3 Phantom ringback fix 

No lightning protection; 146 protector 

required 

Lightning protection added 

Includes LG80 crosstalk fix 

All U.S. 04 11 

04 12 Reduces clicking on third carrier 

04 13 Phantom ringback fix 

All US 2.0 or later 

App Vintage 24 

28 Cost-reduced version; current 

production 

29 Withdrawn from production 

7.0 and later App Vintage 27, R7.0 and later 

All 01 0.B No lightning protection; 146A protector 

required 

01 0.B Protection added 

01 0.B Reduced packing; no telephone user’s 

guide 

NI-BRI (2.B) 00 70 Supports 5ESS® Custom 

4.0 Supports ISDN 1 standard 

Issue 1 

April 1999 

135






Module/ 


Apparatus 

Code 

800 DID 61488 105628002 517A20 

105628077 517B20 

106936644 517C20 

106995251 517D20 

108318478 517G20 

800 GS/LS 61484A 105627996 517A19 

105628069 517B19 

800 GS/LS ICLID 61502 106975584 517A31 

108357609 517B31 

800 LS 61384 103983516 517A4 

105351100 517B4 

800 LS Int’l 61451 106819220 517B4(28) 

800 LS Int’l 

(DTD/PPM) 

61458 107074726 517C4(28) 

E1 

107252736 517D4(28) 

75 Ohm 61454 106825896 517C15(28) 

517E15(28) 

120 Ohm 61457 107100133 517D15(28) 

107533861 517F15(28) 

MFC 6-Channel 61456 106825904 517C16(28) 

Issue 1 

April 1999 

136





Release 


All 01 11 

02 01 Fixes DID call misrouting 

03 12 Eliminates false error messages 

04 17 Cost-reduced version 

All US 03 1.1 App Vintage 13. R3.0 and later 

3.0 or later 

03 1.2 Phantom ringback fix 

All 0.1 0.B No lightning protection; 146A 

protection required 

0.1 0.B Introduces dual solid-state relays 

on lower board 

1.2i, 1.3i 0.2 0.CD 

1.3i, 1.4i 02 E4 

1.3i, 1.4i 

1.3i, 1.4i 

1.3i, 1.4i 

PFT polarity fix 

EMI improvement 

EMI improvement 

Issue 1 

April 1999 

137





Telephone LEDs 

MLX-20L Console 

System 

Programming 

LED Status 

Menu Green LED Red LED 

Option Option ON OFF ON OFF 

Lines Trunks Tie Lines 

Inmode Incoming tie Incoming tie 

line is touch- line is rotary 

tone 

dial 1 

Outmode Outgoing tie Outgoing tie 

line is touch- line is rotary 

tone 

dial 1 

Dialtone Remote dial 

tone1 Lines Trunks TT/LS 

Disc 

1 Factory setting 

Outmode Line/trunk is 

touch-tone 1 

Local dial 

tone 

Line/trunk is 

rotary dial 

Lines Trunks Pools Trunk is 

in pool 

Lines Trunks Toll Type Must dial 1 + 

area code 1 

Lines Trunks Hold 

Disconc 

Lines 

Trunks 

LS-ID 

Delay 

Extensions Lines 

Trunks 

Long— 

450 ms 1 

LS-ID Delay 

is on 

Line/trunk or 

pool is 

assigned 

to button 

1 + dialing is 

not needed 

Short— 

50 ms 

LS-ID Delay 

is off 1 

Line/trunk or 

pool is not 

assigned 

to button 

Trunk is 

assigned 

to a pool 

Trunk is 

not in 

pool 

Issue 1 

April 1999 

138




Telephone LEDs—Continued 

DSS Console 



Programming 

Menu Red LED Status 

Option Option ON OFF FLASHING 

Extensions Account 

(FACE) 

Forced Account 

Code Entry 

assigned 

Extensions BIS/HFAI Telephone has 

BIS/HFAI 

capability 

(factory setting 

for analog 

multiline 

telephone) 

Extensions Call 

Pickup 

Extensions VoiceSignl Voice Announce 

to busy 

assigned 

Extensions Ext 

status 

Extensions Group 

Page 

Extensions Group 

Cover 

Extensions Group Calling 

Members 


Forced Account 

Code Entry not 

assigned 1 

Telephone is Telephone is not 

assigned to Call assigned to Call 

Pickup Group 

Pickup Group 1 

Voice Announce 

to Busy not 

assigned 1 

Extension Extension 

Status assigned Status not 

assigned 

Telephone is in 

group 

Telephone is not 

in group 1 

Telephone is in Telephone is not 

coverage group in coverage 

group 1 

Telephone is 

assigned to 

group 

Extensions Mic Disable Telephone 

microphone is 

disabled 

Extensions Remote Frwd Telephone can 

transfer calls to 

a remote 

telephone 

number 

Night 

Service 

Group Assign Telephone is in 

group 


assigned to 

group 1 

Telephone 

microphone is 

enabled 

Telephone 

cannot transfer 

calls to a remote 

telephone 

number 1 


in group 1 

Extension 

Status can be 

assigned 

Issue 1 

April 1999 

139





Telephone LEDs—Continued 

DSS Console—Continued 


Programming 

Menu Red LED Status 

Option Option ON OFF FLASHING 

Night 

Service 

Aux 

Equip 

Aux 

Equip 

Exclude List Telephone is 

excluded 

Msg Waiting Station is a fax 

messagewaiting 

station 

Fax Extension Extension is a 

fax machine 

Tables AllowTo Allowed List 

assigned to 

telephone 

Tables DisallowTo Disallowed list 

assigned to 

telephone 


Telephone is 

not excluded 1 

Station is not a 

fax messagewaiting 

station 

Extension is not 

a fax machine 

Allowed List is 

not assigned to 

telephone 1 

Disallowed list 

is not assigned 

to telephone1 Data Voice/Data Voice/data pair Not voice/data 

pair 1 

Operator Direct Trunk 

Queued Call 

Operator 

position 

Operator Queued Call Message 

Message Center Center position 

Operator In Queue Alert Position 

receives 

In-Queue alert 

Call Types— 

Dial 0, LDN 

Unassigned, 

DID, Grp 

Coverage 

Position 

receives call 

type 

Other Can be 

assigned as 

operator 

position 

Other Can be 

assigned as 

Message 

Center 

Other Position can 

receive 

In-Queue 

alert 

Other Position can 

receive call 

type 

Issue 1 

April 1999 

140




Wiring Constraints 

System Wiring 


■ System within 5 feet of dedicated AC power outlet. 

■ System within 25 feet of the network interface. 

■ Telephones within 1000 cable feet (304.8 m) of all telephones 

except MLX telephones. MLX telephones within 3000 feet of 

control unit. IROBs if needed. 

■ Ground wire for the power supply cannot be over 10 feet. 

■ If the SMDR printer is over 50 feet from the control unit, use an 

Asynchronous Data unit (ADU). 

■ Back-to-back connection of the DS1 facility with another 

system’s facility is possible when the cable distance is less than 

1300 feet. 

■ Telephone Wiring. 

■ Maximum cord length from an MLX telephone to a ISDN data 

module is 80 feet (24 m). 

■ Total length of cords between the KS22911-L2 or 406743419 

power supply and the MLX telephone cannot be more than 50 

feet. 

■ Do not replace the 2-foot. D8AC cord (packaged with the DSS) 

with a longer cord. 

■ Radio base of the MDW 9000 cordless telephone must be at 

least 25 feet from the control unit. 

PC Connections 

To use the DOS SPM or WinSPM software, you must install the 

software using the directions packaged with the software. Also, your 

PC must be connected to the MERLIN LEGEND System directly via 

a serial port on your PC, or you must connect to the MERLIN 

LEGEND internal modem using your PC’s modem: 

■ Direct Connection. A serial port on your PC is connected 

directly to the MERLIN LEGEND System programming jack— 

the lower modular RS-232 jack on the processor module. 

■ Internal Connection. You are using a modem (either 

connected to or built into your PC) that is connected to the 

MERLIN LEGEND System (for example, via an 012 T/R or 016 

T/R module) to access the MERLIN LEGEND internal modem. 

■ External Connection. You are using a modem (either 

connected to or built into your PC) and using a dial-up 

connection to access the MERLIN LEGEND internal modem. 

The External Connection type requires use of the Remote 

Access feature to allow you to connect to the MERLIN LEGEND 

programming port without human intervention. 

■ Manual Connection. You are using a modem (either connected 

to or built into your PC) and using a dial-up connection to 

access the MERLIN LEGEND internal modem. The Manual 

Connection is used when you must reach MERLIN LEGEND 

programming port by placing a call to the site and the person 

that answers transfers your call to the programming port. 

Issue 1 

April 1999 

141





NOTE: 

If you are using WinSPM, follow the instructions packaged 

with the software. 

Direct Local Connection 

Follow these steps to access SPM when you are directly connected 

to the system via the administration jack on the processor module: 

1. Set up the physical connection between your laptop or PC and 

the control unit. 

2. Start SPM and press any key to display the SPM Main Menu. 

Local Modem Connection 

Follow these steps to access SPM when you are connected onsite 

via a modem: 

 

1. Set up the physical connections between the PC and a 

tip/ring port on a control unit module. 

 

2. Type spm and press or double-click the 

 

icon to display 

the SPM Welcome screen. 

3. Press to display a blank screen on which you can enter 

modem commands. (You may have to press several 

times.) 

4. Dial the commands required by your modem and dial *10. 

5. Type the SPM password to display the SPM Main Menu. 

Remote Modem Connection 

 

Follow these steps to access SPM when you connected offsite via a 

modem: 

 

1. Type spm and press to display the SPM 

 

Welcome 

screen. 

2. Press to display a blank screen on which you can enter 

modem commands. (You may have to press several 

times.) 

3. If your system has activated the Remote Access feature, type 


a. The dial command required by your modem. 

b. Remote access telephone number. 

c. Barrier code (if existing) preceded by a “W.” 

d. W*10 (*10 is the extension for the programming port). 

4. If your system does not have the Remote Access feature 

activated, do the following: 

a. Place a voice call to the system on the line to which the 

modem is connected by using the main telephone number. 

b. Have the operator transfer you to the modem (by pressing 

Transfer, dialing *10, and hanging up the telephone). 

c. To put the modem online by typing the command required 

by your modem. 

d. Press , and hang up the telephone. 

5. Type the SPM password to display the SPM Main Menu. 

Issue 1 

April 1999 

142





When Calling NSAC 

Do the following before you call Tier III for troubleshooting: 

1. Check and recreate the problem. 

2. Connect your laptop or PC so you are ready. 

3. Know the software version of your system (Dial *05 on an ETR 

or MLX display telephone ICOM or SA button). 

4. Write down the errors in the Error Logs. 

5. Know the configuration of the system operator console (DLC or 

QCC). 

6. Know the type of tie lines (emulated or not, wink-start, etc.). 

QPPCNs on the NSAC Bulletin Board 

Follow these steps to review QPPCNs on the NSAC bulletin board: 

1. Dial 800-241-3375. 

2. At the first screen, select F for File Section. 

3. At the next screen, select N for Non-Tier III Tips. 

4. At the next screen, select 8 for QPPCNs. 

QPPCNs Online 

QPPCNs are available online at: 

http://www.bcs.com/tech_info/qppcn 

Issue 1 

April 1999 

143





Technical Support Telephone Numbers 

Product or Service 

Lucent Technologies 

Equipment 

Comments 

Telephone 

Number 

NSAC Tech Support PARTNER, MERLIN, 

VINTAGE, CLASSIC 

800-552-3293 

TSC Tech Support DEFINITY 800-248-1234 

Network Systems (RTAC) DACS, SLC, ESS, DDM 800-225-7822 

Network Systems ISDN Sets (6500/7500) 800-225-4672 

Network Engineering Group MERLIN LEGEND private 

networking 

888-297-4700 

AT&T Paradyne 

Long Distance 

Over Local Lines/Trunks 

CSU, DSU, MUX, Hubs, 

Routers 

800-237-0016 

AT&T 800-222-3000 

MCI 800-444-2222 

SPRINT 

T1 Service 

800-877-4646 

AT&T 800/MEGACOM/ISDN 800-222-1000 

AT&T Data 800-325-1230 

MCI 800-444-8722 

SPRINT 800-877-5045 

or 6277 

To identify your long 

distance carrier 

700-555-4141 

To identify the telephone # 

10732-1-404from 

which you are calling 

Other GBCS Support 

988-9664 

NSAC QPPCN 

Coordinator 

Small Business Products 303-843-5204 

TSC QPPCN Coordinator Large Business Products 800-248-1234 

BCS Publications 

Documentation on all BCS 800-457-1235 

Center 

products 

NSAC Bulletin Board On-line technical/product 

information 

800-241-3375 

TIER III TIPS publication Sue Williams 

Publication Manager 

303-843-5921 

Tech Quarterly publication Production Editor 303-850-8898 

Comcode Hotline PEC/Comcode/Part Cross- 

Reference 

800-654-5832 

Issue 1 

April 1999 

144




NOTES 

Issue 1 

April 1999 

145




NOTES 

Issue 1 

April 1999 

146

Feedback Form 

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Pocket Reference 

Issue 1, April 1999 

555-670-116, Comcode 108370305 

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