Name: Delegar, Sin Capacitar, Es Claudicar: Enseñanzas sobre atención telefónica y servicio al cliente (Paperback)
Brand: German Diaz Sossa
SKU: 382620187
Price: 20.56 USD
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Delegar, Sin Capacitar, Es Claudicar: Enseñanzas sobre atención telefónica y servicio al cliente (Paperback)

<p>Delegar, Sin Capacitar, Es Claudicar: Enseñanzas sobre atención telefónica y servicio al cliente (Paperback)</p>

Original languages

Book format

Pages

Publisher

<p>--Para atender clientes personal o telefónicamente se necesita autocontrol, carisma, buena voluntad, actitud y aptitudes, conocimiento de los productos, los servicios, las políticas de la empresa, etc. Es por eso que la capacitación del personal es absolutamente clave. Ojala que usted abra muy bien la mente y que aprenda muchas cosas en este libro, para que luego le traslade esos conocimientos a sus compañeros de trabajo, o empleados, o familiares, o amigos. Hay empresarios que formulan esta inquietud: ¿Para qué invierto en la capacitación del personal, si un día se van de la empresa?" Y la respuesta que doy en mis seminarios y conferencias en varios países es: "Lo único peor que le puede pasar a una empresa que capacite a su personal y algunas personas se vayan, es que No los capacite y se queden en la empresa" En este libro formularemos enseñanzas y reflexiones sobre la gran importancia de la atención telefónica y personal para lograr la permanencia y fidelización de sus clientes. Muchísimos conceptos de atención telefónica son aplicables en la atención personal. Y viceversa. Si usted no atiende bien a sus clientes los perderá. Paul Timm, experto mundial en servicio al cliente, señala enfáticamente que sólo sobrevivirán las empresas que mantengan clientes habituales. De todo esto enseñaremos en este libro, que le dejará lecciones, aportes, ideas, motivación e inspiración.Es de Germán Díaz Sossa.Periodista, conferencista y escritor Autor de 12 libros. Ganador de los premios Simón Bolívar, Ortega y Gasset, y Rey de España, el cual le fue otorgado por Su Majestad, Juan Carlos de Borbón y la Reina Sofía, en el Palacio de La Zarzuela, en Madrid. Email: conferencistagermandiaz@hotmail.com Colaborador de la BBC de Londres y de la revista mundial Selecciones del Reader's Digest.</p>

Delegar, Sin Capacitar, Es Claudicar: Enseñanzas sobre atención telefónica y servicio al cliente (Paperback)

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