Disappointed with Brizy's Customer Service
As a long-time Brizy customer, I have always appreciated their innovative approach to website building. However, my recent experience with their customer service has left me thoroughly disappointed.
I reached out to Brizy via email seeking clarification on how to sign up for the AI website builder using a promotion code. Despite my inquiry, I received no response. Feeling ignored and undervalued as a customer, I followed up, only to be met with a generic reply that did not address my concerns adequately.
Furthermore, when I expressed my frustration at the lack of support, I was informed that the promotion code I was inquiring about had expired, leaving me feeling penalised for an issue beyond my control.
Communication is key in any business, and unfortunately, Brizy fell short in this aspect. As a valued customer, I expected better responsiveness and assistance, especially when encountering difficulties with their system.
This experience has left me questioning their commitment to customer satisfaction. I hope they take steps to improve their customer service in the future to ensure a more positive experience for all users.
I urge Brizy to prioritize effective communication and support for their customers, as it plays a crucial role in maintaining trust and loyalty. As for fellow users, I advise caution when relying on Brizy's customer service for assistance.
Date of experience: May 03, 2024