ACKO Car Insurance Review: Quotes, Renewal, Features

ACKO car insurance is an insurance policy for your car that provides financial cover against third-party liabilities, damage due to accident, fire, natural calamities, car theft as well as injuries to the car owner.

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ACKO Car Insurance

5.0

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Zero Depreciation

Available

Third Party Cover

Available

Emergency Assistance

Available 24×7

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On Acko Website

Zero Depreciation

Available

Third Party Cover

Available

Emergency Assistance

Available 24×7

Pros & Cons

• An all-digital approach makes the policy new-age friendly.
• Multiple insurance options that can benefit consumers available.
• Easy purchase and renewal process.

• Users who aren’t digital-friendly may need to additional assistance.

Among key features of an ACKO car insurance include:

• Car insurance plans starting at INR 2,072.
• Eight add-ons.
• Damages to the third party, own damage policy available under comprehensive policy.
• Personal accident (PA) cover available that allows a cover of INR 15 lakh for permanent disability or death while driving.
• Cashless repairs.
• 24/7 emergency assistance.
• 1-hour pickup (for select cities), instant repairs and three-day doorstep delivery at no extra cost.
• 100% digitally buying and renewal process.

Irrespective of which plan is taken under ACKO car insurance, the insurer does not cover certain damages. These include:

• Accidental damages while driving under the influence of alcohol or other intoxicants.
• Accidental damages during war or similar conditions.
• Cost of repair or replacement of parts that are damaged due to regular wear and tear..
• Any claims related to personal items stolen from your car.
• Any claims against an incident when your insurance policy was not active.
• Any claims against an incident where you were driving without a valid driving license.

ACKO car insurance offers add-ons that provide additional coverage. These include:

Zero Depreciation Cover

This cover is most suitable for insurance taken for a new car. With this protection, you do not take a cut in the depreciation value of your car due to wear and tear that occurs with time, instead you get the full value of your car repairs.

Roadside Assistance Cover

This add-on helps the user get access to 24×7 emergency roadside assistance such as towing services during car breakdowns.

Key Replacement Cover

This cover allows the policyholder to save on expenses incurred for replacing a lost, stolen, or damaged key and replace a lock, whenever needed.

Outstation Emergency Cover

This cover offers protection against accidents or breakdowns outside a 100-km radius of your residence. If the repair time exceeds 12 hours, policyholders can claim a reimbursement amount depending on the terms and conditions mentioned in their policy.

Consumables Cover

This add-on offers protection from expenses incurred on consumables such as engine oil, gearbox oil, lubricants, nut and bolt, screw, etc during an accident. All ACKO’s car insurance plans barring the third-party plan include this coverage at no additional charge.

Engine Protection Cover

This cover protects the policyholder against losses caused due to a damaged car engine.

No Claim Bonus (NCB) Protection

This cover helps you retain your no claim bonus discount intact despite making a claim. Usually, once a claim is raised, the NCB nullifies. This cover ensures you can enjoy the NCB discount.

Return to Invoice Cover

This cover helps you claim the entire cost detailed in your car’s invoice whenever an incident of theft happens or your car gets damaged beyond repair. This amount would include your car registration cost and road tax too.

Personal Accident Cover for Passengers

This cover helps you provide financial protection to your loved ones in case of an accident leading to permanent disability or death. Under this cover, you can get access to a coverage amount of up to INR 1 lakh per passenger. The Indian government mandates owning a personal accident cover when a third-party insurance plan is opted for by the policyholder.

Third-party Cover

This cover is mandatory under the Motor Vehicles Act, 1988. It offers protection against financial liabilities if you damage someone else’s vehicle or property and if you injure someone in an accident.

Own Damage Cover

This kind of cover allows the policyholder protection in the event of their own car getting damaged due to theft, fire, natural disasters, among others. This cover can be opted for along with the third-party car insurance plan.

Comprehensive – Basic

This cover enables the policyholders to get protection against third-party liabilities and provides cover against damages or losses to your car due to accidents, theft, flooding, fire, among others.

Comprehensive – Super Saver

This cover allows policyholders to get their damaged car picked up, repaired at a partner garage and delivered back at no extra cost. Under this plan, users are expected to inform the insurance company about the claim related repairs requirement. Failure to inform in advance may attract a deductible of INR 5,000.

Zero Depreciation – Basic

This cover includes the features of a comprehensive – basic plan along with covering depreciation costs of parts. This cover is also called the bumper to bumper plan.

Zero Depreciation – Smart Saver

This cover provides the benefits of a zero depreciation – basic plan at a discounted price. While filing a claim, the policyholders need to pay a sum of INR 5,000 above the government mandated charges as a deductible to enjoy upfront savings when chances of raising a claim are low.

Zero Depreciation – Super Saver

This cover allows a policyholder to get the benefit of a comprehensive cover and zero depreciation together.

ACKO offers an all-digital policy purchase and payment facility.

• To buy a car insurance policy from ACKO, you can log on to the website and choose your cover.
• You can choose the add-on of your preference.
• Make the payment online on ACKO’s website.

The insurance company recommends keeping a few points in mind before renewing your car insurance policy:

• Analyze your requirements before buying a policy.
• Go through the policy wordings for detailed terms and conditions.
• Buy only suitable add-ons that will add value to your car insurance cover

No physical documents are required to purchase an ACKO car insurance policy. Prospective policyholders need to submit soft copies of the following documents: 

• ID proof (PAN card/Aadhar card/passport/driving license or any government issued photo identity card)
• Address proof (Aadhar Card/passport/driving license/government issued photo ID)
• Passport-sized photograph
• Details of your driving license
• Previous car insurance policy (if applicable)
• Registration card of the car
• Active payment method (Bank/UPI/digital wallet)

You can raise a claim by visiting the ACKO website or calling the company’s customer service. The policyholder is expected to provide details such as the below at the time of raising a claim:

• Your contact number or the vehicle number
• Policy number
• Description of the incident and photographs of the vehicle (if possible)
• First Information Report (FIR) in case of theft, or damage to any third-party or their property

The company sends a periodic status update on your claims.

The ACKO car insurance was reviewed on the basis of five main factors:

• Ease of Access: 10%
• Insurance Coverage: 30%
• Claims Process: 30%
• Premium Payment Options: 20%
• Insurance Options: 10%