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Futura's Coverage in Numbers
Daily Departures7072
Cities173
Countries1
Routes2773
Futura User Reviews
3.4 out of 5 stars
User reviews from travelers who booked their tickets with Futura
Ratings and Reviews (502)
Our bus was delayed but it was a comfortable bus ride and we only arrived 15 minutes late.
Good service, comfortable seats, good air conditioning, and WIFI on the bus. Tickets easy to purchase online with an option for senior pricing. There was a stop in PV Old Town where we were able to get off with our backpacks. All in all a very pleasant trip!
It was a nice clean bus, very comfortable. One of the bathrooms was out of toilet paper though. The movies and entertainment was great, however it has options to switch to different languages but it stayed in Spanish. That was a bummer. Would definitely use this bus line again and a great value!
Bus was 45min late and there were no signs in the bus station indicating which bus was ours. However the bus itself was very comfortable and clean (at least at the start).
The bus and bathrooms were clean, good drivers.
One complaint is the air conditioner is set too low, everyone was cold, huddling under blankets, coats and whatever they had with them!
Information on which bus & where to catch in terminal is challenging to figure out. Causes some anxiety, especially when the bus only shows up at departure time. Nice bus, clean and comfortable, except the A/C was freezing and we may have caught pneumonia 🤦. Bus arrival in Manzanillo was 1.5 hours past scheduled arrival.
We were to be picked up in San Patricio, Melaque at 7:45. The bus didn't arrive until 9:30 We had no idea if we were at the right pick up spot. There was no Futura sign, no indication of any kind. We asked at the bus station if this was where Futura stopped but they had no clue. Needless to say we were so stressed out. We decided to just stay put and wait it out cause we really had no where else to go. The bus did arrive and once we got on it, everything was good. Better signage and some communication would have made it alot easier.
I would have rated it a 5 but when we arrived at the destination the driver announced our stop, opened the door and he disappeared. I waited in the rain for about 5 minutes with Two elderly ladies and finally I opened the luggage door and retrieved our bags. The driver shows up a few minutes later with a coke in his hands . Not cool
The journey should have been good
The bus was modern and should have been comfortable except the air conditioning was on high and I was miserably cold the whole journey despite having brought a cardigan. Additionally horrible music was played on loud the whole time.
The bus was at least a half an hour late. No WiFi. When we booked with Futura, we were led to understand the bus trip from PV to Manzanillo was from 1:00 to 6:00 pm. Did not arrive until after 7:00 pm. Also, it said 2 stops. Several stops were made. People that were picked up along the way were sitting and standing in the area of the bus driver. The only thing we liked is that it was a coach. Will it be booking Futura again.
I did not enjoy anything about the ride in this bus. Departure was late. A mother sat next to me with a 9 year old child who was very loud. Bus made stops that were not include in the original ride. I could smell cigarette from the drivers, bathrooms had no toilet paper …
Nunca recibí el boleto, pero se tomó dinero. Así que me causó problemas al subirme al autobús porque estaba procesando el pago durante más de 24 horas.
We bought a ticket on the internet to the night bus that leaves at 22:00. But when we got to the bus station we were told that that bus had been cancelled!!! And that we should wait for the 23:45 bus!
There was no notice of the change in hours to my e-mail!
In the end the bus arrived after midnight!!! Only at 00:45 we set out on the 10 hour trip to Mexico city...
In addition, we only found out about the change because we got to the station an hour earlier, at 21:00. If we had arrived at 21:45, as was advised in the ticket, we would have been left clueless since the Futura stand was closed at 21:30 and there was no one to talk to.
The toilet on the bus was very dirty to begin with, and towards the end of the 10 hour journey it was absolutely disgusting.
It was one error after another on this trip by Futura. We arrived at TAPO Norte but there was no real indication of where we needed to go for our bus. We asked at the Futura desk and were directed to a gate for the bus. But when we arrived at the gate, there was then no indication as to where to find our particular gate. Our 7pm departure time passed and we were given no update on the status of our bus and lots of confusion happened. Ultimately the bus finally arrived 45 minutes after our scheduled departure time, but when we tried to board we had to wait another 10 minutes for someone to arrive to check in our luggage under the bus. Meanwhile the bus driver just stood by the bus and did not seem to particularly care. Once we departed (over an hour late) the driver was clearly trying to catch up on time and was driving extremely quickly, making it not a particularly comfortable journey. The air conditioning was erratic as well. Initially it was very cold but then the driver seemed to turn it off and then the bus became very hot. He turned the air conditioning back on later but it was generally ineffective and was unable to return the bus to a comfortable temperature for quite some time. When I went to go the bathroom, I found that there was no toilet paper, soap or running water from the tap. An elderly lady on the bus mentioned this to the driver at one of the stops, she asked if the driver could try and get some toilet paper in the station or allow her off to use the toilets in the station. He did not allow her to do either of these things. In the end our 16 hour journey ended up taking over 18 hours and we arrived in Monclova very tired and annoyed. It was thoroughly disorganised and the staff did not show much consideration to the customers.
Terrible. The bus was 6hrs late arriving to PVR the site said arrival @ 9:40 am .I arrived after 3pm and missed A flight which was none refundable.
I will not recommend FUTURA to anyone and spread the word that it's not a good company.
My arrival to the airport was an almost an hour late causing me to miss my flight on “AeroMexico” back to Chicago.
$400 was the price of my flight. Can I speak with a manager please?
The bus was scheduled to arrive and depart at 5:58Am from Melaque. At 6:35 it still hadn't arrived. I had to make alternate arrangements to get to Puerto Vallarta for my flight.
I didn’t know the bus would be stopping multiple times along the way to pickup passengers at the side of the road, they sold multiple tickets with the same seat numbers which cause some confusion, and the driver was speeding, when you’re overtaking cars and pickup truck around corners in a motorcoach you’re going way too fast, the bathrooms also did not function properly, no water in the men’s, which was dirty… and no toilet paper in the women.
The 10am bus was cancelled. Lucky I got another at 11:30. It is a 5 hour trip not 3and a half and it’s still a 35 minute taxi ride to Guadalajara as the last bus stop for futura is Zapopan not Guadalajara!!!
very badly. We had a serious incident, the bus left the road and we almost crashed... we assume that the person driving fell asleep. It was distressing.
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