Gustavo A. Alza, M.D.

Came back to another visit with Dr. Alza. He provides professional, and efficient services. The team was able to accept my insurance and schedule an appointment to treat my symptoms.

Dr. Alza is very knowledgeable with over 30 years of experience and helped me get healthy quickly.

Definitely would recommend. 10 out of 10.

Can't find a better doctor!

I really like Dr. Alza and his receptionist (the one that can speak proper English) as for the lady that answered the phone when I called on Friday 4/19 @ 12:37pm she is so F**ken RUDE! I tried to explain to her that the doctor had called in the wrong amount of medication that I have been on for over a year and the WHOLE times she kept talking over me telling me that I was wrong and that I needed to schedule an appt. Dr. Alza if you happen to read this you need to FIRE that lady with the horrible attitude/accent. After that heated back and forth conversation said she called me and left me a voicemail asking me to call her back. I did and her dumbass told me that the doctor had called in the correct amount of medication. I soon as I heard that I hung up on her. Because of her I won't be returning to that office!

Dr. Alza's office is near my home and an in-network provider for my insurance, Blue Shield of California. On my second visit to Dr. Alza, they asked me, without explanation, to pay my copay plus $300. When I asked why, they said my insurance had denied my claim. When I called my insurance, they said Dr. Alza's office had failed to provide documentation for my visit. The office then said they would follow up, but wanted me to stay on in the office as they yelled over speakerphone at Blue Shield's provider services representative, who kept repeating that she could only talk to them, not me, and that this was a dispute between them and the insurance company to which I was not a party.

Imagine my surprise when I got a threat of collections over this $300 bill some months (and several office visits!) later. When I called Dr. Alza's office, they said I was responsible for paying because my insurance had denied the claim. I was, frankly, gobsmacked, and continue to be.

When I called member services at my insurance office, they insisted this was between the doctor's office and the insurer. They gave me the number of Provider Services, who insisted the same thing. I convinced provider services to stay on the line while we called Dr. Alza's office. Dr. Alza's office manager and receptionist refused to give the provider services representative their provider ID information. Then they refused to give information about the appeal they said they'd filed. They kept repeating that I was responsible for the bill if my insurer denied it.

It all lies somewhere between astonishingly incompetent administration and customer service and, I guess... lightweight insurance fraud? It really took my breath away.

Rather hilariously, after sending me the collections threat, they called to ask if I needed any more appointments for anything. Whoever heard of a sales call from a doctor's office? I guess I can understand why their business is poor.

These days is hard to find doctors which are not always in a rush to see patients. Dr Alza has been great! He takes whatever time necessary to explain and listen to my concerns. My experience visiting his office has been nothing but a pleasure. I strongly recommend visiting if you are looking for a doctor that will spend the time to understand your concerns.
Regards,
Jorge L.

If you want responsiveness, personalized attention, and thorough medical advice, look no further than Dr. Alza. I first went to him back in July of 2020 for a physical and flu shot and he is now my primary physician of choice for all of my general health needs.

When I had spoken to different doctors in the past, I felt as though it was all about moving on to the next client and didn't feel like I was receiving the adequate personalized attention. I had become accustomed to this way and accepted it as the norm. Luckily, when I moved to a new area and had to try a new doctor, Dr. Alza was the one I went to.

He sat down and really took the time to listen to what was going on in my life, and made valuable and credible suggestions, without pushing his agenda. Additionally, he took the time to explain things in a way that wasn't belittling and helped me understand the different diagnoses.

Bedside manner - 10/10
Availability for appointments - 10/10
Knowledge/credibility - 10/10

The only downside I would note, is that he's transitioned to tele-health due to COVID, however during my last follow-up, he mentioned that he was opening up soon for full time appointments so this should be less of a concern going forward.

What can I say He has been my Primary Physician, Psychologist and friend, and its not just me he spends as long as it takes to hear every patient out, he is the most knowledgeable I know. the best doctor I have ever had, probably due to his Jesuit education, a doctor who believes in God and doesn't think he is god, like so many snobby Doctors I've had, Dr, Alza is a man of faith and he passes it on to you by giving you sound advice and VIP service! his whole staff is amazing! He loves his job and really cares about his patients, when I moved to San Bernardino, I still made the hour and a half drive to see him! He is no ordinary doctor he is a healer!

Where do I start?? His wife is committing fraud and taking advantage of all the elderly patients making them pay fake deductibles for Medicare.

My mom recently experienced her forcing her to pay first a $200 non existent deductible for Medicaid and even threatening to not be seen if she didn't pay. My mom refuse to pay since she has full coverage through Medicare and Medicaid. Then Gina the wife/office manager asked to give her (my moms debit) and pay whatever she could. Who does she think she is? MY mom had to give her $20, $10 for her and $10 for my disabled brother. She didn't provide them with a receipts either after the payment. At this point she wanted to take whatever money she could.

I called the following day and confronted her, she lied to me and wouldn't let me talk. She totally denied even asking for her debit and denied confronting my elderly mother. I have work in finance constantly running eligibility for the last 12 years so I knew she was lying and was pocketing this so called deductibles from patients since these deductibles do not exist. She was rude and proceeded to hung up on me.

This has not been the first time she tries to take money from my mom but b**** messed with the wrong family.

Dr. Alza is very unprofessional, all he does is prescribe the same medications for all symptoms, doesn't take the time to examine and is walking in and out the room answering phone calls and questions from the wife/office manager. My mom recently told him that she's been having a lot of pain in her hands and she thought it might be arthritis and he just stated they were cramps from the weather. Really??? Also every visit she never gets examine, all he does is sit in front of his computer and changed the medication but nothing beyond that. All he wants to do is create a note to bill for my mom and brother.

As for my brother, he's been asking for a dermatologist referral and has refused every single time. He just keeps prescribing a stupid ointment that's has done nothing!

Everyone please stay away from this poor of excuse clinic!

Dr Alza has been my doctor for 30 years. He is a great doctor. He truly and genuinely cares for his patients. He will listen and spend as much time as YOU need to make sure he addresses all of your medical needs. He always explains and even educates me on my particular health issues. I recommended Dr Alza to all of my family members, so he took care of my parents, he takes care of my husband and my brother in-laws . Other family members live too far.
My husband takes many medications and Dr. Alza has a special system which makes it super easy to organize all of his pills. No other doctor does this.
I was so happy that during this Covid-19 period, Dr. Alza made himself available right away via FaceTime to meet all of our health needs.

Location/Parking: Easy access from the 110 Fwy, easy parking. I actually parked right in front of the office and just walked in the office (my very first visit, referred by a friend who knows Dr. Alza for at least 20 years).

Office: Clean, comfy, plenty of magazines to read, wall-full of Dr. Alza's certificates/achievements (quite impressive indeed) to read, and I was comfortable while filling up the necessary paperwork. Very efficient, polite, courteous front office staff!

The Doctor: This is what should matter most! I found him to be the "best" doctor I've visited in the last 38 years (and NO, I am NOT getting paid to write this review). Dr. Alza takes his sweet time to know a new patient. He will ask you questions, so be prepared. He asked me questions which are necessary and pertinent to my health, lifestyle, sleep, mood, everything, etc. All the while he was typing it in the computer. I believe this creates a patient-treatment profile. Although I got quite a few meds for my treatment, surprisingly all of them are working quite well. I feel much better than the condition I had walked in to his office.

The "soft-touch": 1. Before I left the office, my prescription was transmitted to a local discount pharmacy, less than 2 miles where meds are about 40-60% less than regular drugstores (no kidding)! 2. The following day I received a follow-up call from Mrs. Alza about my well being and visit to the office the previous day. I don't believe she's a doctor. However, her concern/care impressed me quite a bit.

Next Visit: 08/01/2018 (this is irrelevant to the readers)!

Okay, so, not going to lie, I switched insurances and just picked this place as it was fairly close by. But what I found was the best doctor I've ever had. Dr. Alza is just great. While I was just thinking it would be a quick checkup, he spent so much time and gave me so much valuable information. He's really knowledgable about every aspect of health. I'm not sure how else to put it, he's a great doctor. And the rest of the staff is great as well. Very nice and helpful.