Ace Hardware Cinco Ranch

Always find what I need and most other times, stuff I didn't know I needed. haha! and the floor staff is always friendly and helpful, but wouldn't say the same for those cashiers. I mean, I know this is your after school job or something, but at least put some effort into it kids.

Terrible Katy store with bad manager and unfriendly cashiers. We will for sure never shop there again. Price usually higher than Lowe's and Home Depot' anyway. We shopped there for the convenience but surely not to be treated disrespectfully. This was very bad shopping experience for us on 12/21/2023 @5:30 pm in the Katy store! 3 days before Christmas Eve. 2nd time at the same store. We were trying to return a defective toilet plunger brought less than an hour ago. Brand new one and not even used. Many products are not refundable and not posted around the store. Defect is defect and that's not a rocket science how to use a toilet plunger! A brand new $24.99 products for a famous named chain store is a little bit overkill! Anyway my family will never ever again shop at ACE hardware.

I've been going to this store for years because the location is convenient. I am nearly always disappointed when I go there though because the young staff at the registers are always quit rude and absolutely clueless. Today I spent nearly $600 on yard equipment and the girls at the registers acted like they were doing me a favor. The person who helped me to choose the Stihl hedge trimmer I bought was helpful and told me to go to the register and they would have me fill out a warranty card. He even radioed to the front desk to tell them to have the warranty card ready. When I went to the register and asked them about the warranty card, the two girls at the front acted like they had no idea what I was talking about and were really not very nice. Finally, one of them decided not to be completely useless and found the warranty cards for me so that I could fill it out before they delivered the Stihl hedge trimmer to the front.
I only go to this store because it is convenient. The staff working the registers are never helpful nor are they polite.

Great hardware store! Very friendly and helpful in buying our new Weber grill. Cody was very knowledgeable and helpful. He even assisted in the delivery. Everything was as discussed and delivered on schedule. We'll continue to support and shop at Katy ACE hardware! Thanks

Love this unique Hardware store. I find some unique gifts in this store and the staff is always so very helpful.

Love this store and love Ace. The people are extremely helpful and they almost always have what I need. So much better of an experience than big box stores.

Love my Ace Hardware.

Start your search by pouring yourself a demiglass of free coffee over in their kitchen section.

From there, you may find your party splitting up into interest groups. Kitchen and home stuff to your left, garden supplies to your right. Building materials and hardware is straight ahead.

Ace Hardware is the place to go when you want that hard to find pipe fitting, a decent set of yard furniture or some home/yard Art Deco.

I also shop here for barbecue rubs, sauces and infusions. Try their Peach Rub next time you plan to grill chicken. Oh my that's good!

The enchiladas are good to as far as the frozen variety goes.

But don't stop there. My last trip I purchased 800lb of top soil so I could cover the tree roots in the front yard.

I walked in and was very polite to the 2 employees carrying on a conversation about their personal lives and waited for them to finish before they acknowledged me, once they did i asked if they had a A/C capacitor in stock and was told NOPE, no way, out of stock and warehouse is too since its a hot item this time of year... we left disappointed and then started our online search and discovered online it showed they have it IN STOCK, so we ordered online for curbside pickup and came back 1hr later once the email came in showing it was ready for pickup, we arrived and called for curbside pickup and the same employee that told me they dont have it came walking out with my order in hand, when we rolled down our window and he saw it was us again he said "seriously" in a very bothered manner, when my gf asked if that is the same part he told us they didnt have an hour earlier he replied "oh i dont know in just bringing out your order" "hope its the right one because its not returnable" Id also like to add that when we originally went in to buy the item he commented "i wish we did have these in stock, we would mark up the price 100% since everyone needs it". What a terrible mentality to have and i told him thats terrible and he laughed it off.

Very poor service: when I asked about the length of an extended thread buckle, the salesman answered: "don't you know how to read?"
Don't go to this store

I'm a weekly regular to this store for 6 years or so and the new owners and staff are not customer focused. Latest bad taste was when I arrived at 6pm when they were closing. Doors were still open and I asked the manager if I could grab one quick item...it was a quick NO and closed the door. People were still in the store. Very poor service. At some point I'm just gonna give up on these guys.