Solstium being the ISV Partner of the Year 2022 for APMEA at the Freshworks' Annual Partner Kickoff 2023
On March 16th, 2023, at Freshworks' Annual Partner Launch, Solstium was honored as the APMEA region's ISV Partner of the Year 2022. In particular, Solstium excelled in the areas of innovation, cooperation, and customer success as a member of the Freshworks partner community, and as a result, we have been honored with this award.
Solstium is a technology partner that builds software solutions on top of Freshworks as anISV (Independent Software Vendor). For many years, Solstiumhas been a key Freshworks partner, collaborating closely with the company's product teams to develop novel answers to pressing problems faced by companies operating in the Asia-Pacific, Middle East, and Africa (APMEA) area.
Our dedication to new ideas and teamwork has made Solstium a valuable Freshworks partner. We've proven time and time again that we are willing to collaborate closely with Freshworks' product teams in order to better understand consumer demands and create tailored solutions. Some cutting-edge solutions, which have been widely adopted by enterprises in the APMEA region, were developed using this cooperative strategy.
Solstium's chatbot, which is driven by AI and is based on the Freshworks platform, is one example of such a product. With the help of the chatbot, businesses can provide around-the-clock service, boosting customer satisfaction and cutting response times. The chatbot developed by Solstium has been widely adopted by companies in the APMEA region, where it has been said to have a substantial impact on customer engagement and retention.
Another
key area of Solstium's success has been our focus on customer success.
We have consistently demonstrated a commitment to helping their customers achieve their business goals through the use of Freshworks' platform. We have invested heavily in training and support resources, ensuring that our customers have the knowledge and resources they need to succeed.
This customer-focused approach has resulted in numerous success stories for Solstium and their customers. For example, one of Solstium's customers, a leading e-commerce company in the APMEA region, was able to significantly improve their customer engagement and retention rates after implementing Solstium's chatbot solution. The company reported a 50% reduction in response times and a 30% increase in customer satisfaction scores.
Overall, Solstium's outstanding performance and contributions to the Freshworks partner community have been instrumental in their selection as the ISV Partner of the Year 2022 for the APMEA region. Their commitment to innovation, collaboration, and customer success has set the standard for what it means to be a successful Freshworks partner.
As the Freshworks partner ecosystem continues to grow and evolve, Solstium's leadership and contributions will continue to play a critical role in driving the success of Freshworks and its customers in the APMEA region and beyond.