P: Document window turns grey/black Photoshop 23.0.2 with Mac OS Monterrey

[Steflutier]

Hi, 

I've just updating Photoshop versión to 23.0.2 and the Mac Os to Monterey. I've an issue with the cropping image tool. When i choose it, the image become all grey, without the any posibility to use it. The issue disapear if i choose any other tool.

How can i resolve it ?

[Mark.Dahm]

@The_Magster_ , 3D files stopped rendering properly last Summer. There is a temporary workaround is to 'Deactivate Native Canvas' (in Preferences > Technology Preview). If you drop back to Photoshop 22.2, things were working better back than, and you work with 3D, however I'd recommend you Render out those 3D layers if you want to keep editing that file with newer versions of Photoshop.

If you need to keep that 3D content editable, you could export in .obj to another program to migrate editing out of Photoshop.

[Morgan23116616bt4v]

I was working on a project and the layers and the document will not pop up. I turned the layers off and on and they still won't go. I even tried making a new document and the blank piece of paper is not showing up. My project is due this weekened. I need this fixed ASAP. 

[Mark.Dahm]

@Morgan23116616bt4v , does this happen with a new document, or one that was created earlier? Does the document contain 3D layers? If so, then you can toggle 'Deactivate Native Canvas' in the Preferences > Technology Preview section (will have to restart Photoshop). If not, then please copy/paste the info in Photoshop > Help > System Info to share with us. This could be GPU related.

[f3etor]

Hallo

Ich habe heute die neuste Version 23.2.1 auf meinem Macbook Pro M1 Max installiert.

Seitdem sehe ich weder ein Bild noch eine Arbeitsfläche, wenn ich eine Datei öffne oder neu erstelle.

Ich habe bereits versucht, die neuste Version zu deinstallieren und die ältere wieder zu installieren. Leider kein Erfolg. Hat mir jemadn Tipps, wie ich das wieder hinbekomme?

Vielen Dank und Gruss

Jan

[Mark.Dahm]

@f3etor ,

If your document contains 3D content, rendering incorrectly is a known issue. This will always be the case from here forward, so your best bet is to rasterize the 3D layer, and discontinue use of Photoshop's 3D tools. 

In order to rasterize, you may have to go into Preferences > Tech Preview and click 'Deactivate Native Canvas' (restart Photoshop).

If it is not a 3D layer, then please let us know and we can try something else.

[f3etor]

Hi Mark.Dahm
Many thanks for your reply. It doesn't contain 3d content. Funnily enough, I tried to open the file again this morning (without restarting the device). Now I see the workspace and also the image again. I hope it will be the same in the office as soon as I connect the external screen. Funny story.

[Mark.Dahm]

@f3etor , the best technique for Photoshop's GPU management, when you have a second monitor, is to quit Photoshop, attach the monitor, then launch Photoshop; it has some difficulties swapping GPU context on the fly, and quitting/restarting ensures Photoshop's operating conditions are set from the beginning. If Photoshop's main UI is on the wrong screen when you launch, drag it over to the other monitor, and quit/relaunch.

[J453]

In my experince, opening any file that uses 3D feature in it will cause this to happen for all subsequent files even if those files don't contain 3D content.

[MartinDube]

When I open a file my workspace is blank, contents and viewport frame are invisible. The layers contents are editable but I can't see what I'm doing until I access the « Save For Web » window from where everything is visible.

MY ENVIRONMENT:

• Photoshop CC version 23.2.1
• Apple Macbook Pro (14"), Silicon M1 PRO/ARM64 processors

Everything WAS working fine until two days ago (February 23th 2022). I don't remember if it was following an update or not since my preferences are sets to « auto update »... Now I'm working blindly in an image editing app which let's just say is not that great.

[calture]

I was making something and converted it to a smart object to use the camera raw filter, but when I finished using it and opened the smart object, it showed nothing but black. 

[Mark.Dahm]

@calture ,

Presuming you did some of usual stuff; restart the system, delete prefs, etc. 

You may also try the Deactivate Native Canvas option to see if that helps. If that does not help, send along your Photoshop > Help > System Info, so we can take a closer look at your hardware setup. Initially, it looks like the GPU is blowing out, but more details about the hardware could help us confirm. 

You may also update your GPU driver from your GPU manufacturer to the latest version; that is always recommended if these kinds of display issues start to crop up.

[MartinDube]

I fixed my « blank workspace » issue by unckecking this in my Preferences:

• Preferences ➥ Technology Previews ➥ Enable Native Canvas Rulers
• 

[Dulcedo]

Hello community, I work on Imac MacOs Monterey and Photoshop 23.2.1. When I open (a large). PSD file, I see the layers in the palet, but cannot see the image. What's happening and what can I do to fix this issue?

Thanks!

[Mark.Dahm]

@Dulcedo , be sure to update to the latest version of Monterey; 12.2.1, as of the time of this message.

Tell us a bit more about your Mac; is it an M1 or Intel device? Easiest thing to do is copy/paste info from Photoshop > Help > System Info

Also, check to see if these features are enabled in Photoshop > Preferences > Technology Previews:

• Enable Native Canvas Rulers
• Precise Color Management for HDR Display

Read the rest of this message thread; it has advice for whether your document has 3D content or not, as well as some generic GPU troubleshooting (GPU resources often create these issues). 

[Kaushik5FE5]

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 arm64 Number of Launches: 191 Operating System: Mac OS 12.2.1 System architecture: Apple M1 Physical processor count: 8 Built-in memory: 16384 MB Free memory: 9380 MB Memory available to Photoshop: 14140 MB Memory used by Photoshop: 76 % SAM SDK Version: 2.0.0-main.950 ACP.local Status: - SDK Version: 1.50.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.6.1.17 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.86.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 6 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
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GPU accessible RAM: 11,453 MB
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UseGraphicsProcessorChecked: 1
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Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display Display: 2 Display Bounds: top=0, left=1920, bottom=900, right=3520 ------- Sniffer output
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"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=6188171 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 arm64

[206 ms]
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# devices: 1
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------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.1 © 2002-2021 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.1 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.1 © 2003-2021 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.1.1, © 2003-2021 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.1 © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.1 © 1990-2021 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.1.1, © 1991-2021 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.1.1, © 1999-2021 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.1, © 2002-2021 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.1 © 1993-2021 Adobe. All rights reserved. - from the file “Solarize.plugin” Spatter 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Sumi-e 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.1 © 1989-2021 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Shake Reduction NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/Filters/Shake Reduction.plugin/” Spaces NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/Spaces/Spaces.plugin/” Topaz Adjust 5 NO VERSION - - from the file “/Applications/Topaz Labs/Topaz Adjust 5.app/Contents/Resources/TopazAdjust5.plugin/” Topaz B&W Effects 2 NO VERSION - - from the file “/Library/Application Support/Topaz Labs/BW Effects 2/Plugins/Topaz_BW2_Effects.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.5.0.54 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.5.0/" CDO: 1.112.0
CmdN: 1.10.5
CDP: 1.137.1
Projects: 1.3.2 Loaded at: 51 ms - launch time impact: 285 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder" Loaded at: 2602 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.18.149.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/" CAPTURE: 2.0.22 STOCK: 2.0.32 PixelSquid (Prepared) 1.0.6.0 - from the file "Plugin Market Place" StockSolo – Stock Photo Search (Prepared) 2.0.7.0 - from the file "Plugin Market Place" Free Stock Search 2 (Prepared) 2.0.5.0 - from the file "Plugin Market Place" Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder" Loaded at: 2602 ms - launch time impact: 0 ms Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder" Loaded at: 2602 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder" Discover Panel (Loaded) 2.1.0.23 - from the file "Required Folder" Loaded at: 2602 ms - launch time impact: 0 ms Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder" Installed TWAIN devices: NONE

[Dulcedo]

@Mark.Dahm thanks, for your response and tips, it worked!

[andrewh18598416]

Hello everbody,

I got myself a new mockup and one of the three work. Every time I open the other 2 I get a blank screen. The files are large - 800mb - while the file where it worked on is 500mb. 

I tried reducing the file size, but it did not work. I searched the forum but that did not help because I don't have access to some of the features.

I am running on Monterey V.12.2.1

[Mark.Dahm]

@andrewh18598416 , if you do not have an HDR display, go into Technology Previews and uncheck the precise color management for HDR displays option, then restart Photoshop.

If that does not work, does the file have any 3D layers? Those won't render right unless you check the 'Deactivate Native Canvas' option, also in Technology Previews Preference in Photoshop.

[andrewh18598416]

Thanks, that helped. I searched the forum but did not find this threat so thanks for that!

[Moripho]

So I am basically working myself through an entire Photoshop course.

On Monday I created an exercise project for the type chapter.

Today I wanted to continue and opened the project (which was saved in Creative Cloud). As shown on the screenshot, the canvas area stays grey even though you can see all the different layers I created in the layers panel. Besides rectangle layers, I also used normal type layers and converted one into 3D.

It seems to only affect this specific project the rest seems fine.

Is this some sort of bug (I am on the newest Update 23.3)? Can I fix it somehow? It's really frustrating because I put a lot of time into the project...

[Moripho]

Okay so I deleted the 3D converted type layer and now the rest of the layers appeared back on the canvas... I suppose this problem is connected with the old 3D application which Adobe wants to replace in the future anyways? Does anyone else experience similar problems?

[Moripho]

Never mind now the rest of the layers disappeared again on the canvas... no idea why...

[Mark.Dahm]

@Moripho , try unchecking this option in Preferences and restarting Photoshop.

[MªDOLORS243417614fw0]

He actualizado a la ultima version de Photoshop 2022 y uso mucho la opción guardar imagenes .jpg en Estéreo JPEG. Ahoracuano hago esto, voy a abrir la imagen de Estréreo JPEG y no me la muestra en pantalla. Queda todo gris. Para verla tengo qe agrupar las capas. Pero a partir de este momento ya no me abre ninguna imagen, ni las .jpg.

Con la versión 2021 no me pasaba esto y abría bien este tipo de archivo.

Tenéis alguna solución?

[Andrew Sender]

Hi @MªDOLORS243417614fw0 ,

We are sorry you are experiencing this issue.  Can you please try disabling Preferences -> Performance -> Use Graphics Processsors and let us know if this helps or not?  Additionally, can you please provide us your Help -> System Info ?

Cheers,

Andrew